We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Phoenix Airport
Ranked #25 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed 18 July 2014 via mobile

I stayed for one night on business - with some concern at what I might find given the warning on the website about the renovation work underway.

I need not have been concerned.

I don't know about the other rooms but mine had clearly been refurbished recently. It was clean, comfortable and very well presented.

The same went for the common areas - very subtlety and comfortably finished in a style appropriate for both business and leisure travellers alike.

Best of all though were the staff. From the person driving the airport shuttle, to reception to the restaurant staff at breakfast, they were welcoming, polite and genuinely keen to do a good job - which they did! What's more, they seemed to take a real pride in the hotel and wanting to present it well too.

So, my concerns were unfounded. Excellent!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jimbod01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded 1 August 2014

First and foremost, we thank you for your time to provide feedback on your recent stay. We enjoy hearing from our guests.

Secondly, we are pleased to hear that your concerns were unfounded. We do strive to provide an excellent experience for each of our guests. Your comments regarding the staff have been shared and we thank you for recognizing their efforts. They truly take pride in their jobs and providing outstanding customer service.

Next time you are in the Phoenix area, we do look forward to having the opportunity of hosting you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (694)
Traveller rating
Traveller type
Time of year
Language
  • More languages

635 - 641 of 694 reviews

Reviewed 15 July 2014

We hsd booked this hotel from the UK, hoping to arrive in the afternoon. Unfortunately, we had a 5hr delay in Las Vegas and were not even sure that we would even get there that day. We rang them several times to keep them in the loop and finally arrived about 11pm. Luckily the room was ready and it had a lovely comfortable bed. The shuttle from the airport worked really well. We had a very nice breakfast, good quality, nice service. The shuttle took us straight to the rental car depot rather than having to go to the airport and then onto the depot, which was a bonus.
All in all a good overnight stay, which set us up for a 2hr drive to Sedona.

Stayed: June 2014, travelled as a couple
Thank clemi48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded 1 August 2014

Thank you for providing feedback of your recent stay at the Crowne Plaza Phoenix Airport. We are pleased that you enjoyed your stay after a long day of traveling.

We certainly hope that you enjoyed your stay in Sedona!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014 via mobile

Agree with previous comments. Have to say that all staff friendly and welcoming. We stayed the night here after our BA flight was cancelled. The hotel was busy but staff worked quickly to accommodate us ;) please say thank you to the male driver who took us to the hotel and back to the airport. Also to Adrienne and her male colleague on reception last night and the lady/her colleagues working the lounge. It was much appreciated.
Would recommend this hotel! ;-)

Stayed: June 2014, travelled as a couple
Thank Desino18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded 30 June 2014

Thank you for taking time to provide feedback of your recent stay at the Crowne Plaza Phoenix Airport. We appreciate your kind comments and for recognizing the staff members who created that "Wow" factor for you. We understand the impact a cancelled flight can have on your travel schedule and strive to help make that inconvenience a positive experience.

Next time you are in the Phoenix area, we look forward to having you stay with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Booked a room here for the night before an early flight. A modern and newly renovated hotel. The food is great, had dinner in the bar, with nice happy hour prices. The service was a nice change from that of the airlines. The room was clean, and fresh. Love the Keurig! Definitely will be back!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank bnm37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded 30 June 2014

It's great to hear from you! We look forward to hearing from our guests!

We are pleased to hear that you were able to experience some of the amenities the hotel has to offer. Your kind comments have been shared with the various departments and we look forward to being able to showcase additional services and amenities during your next stay.

Thank you for choosing Crowne Plaza.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

This is your basic airport/business hotel, but i always enjoy my stay. I have stayed here overnight on at least 10 trips. The service is nice (they will offer the airport van to give you a ride to nearby
restaurant - i suggest The Stockyards) have constant shuttles to the airport starting 5:30 (yes, the coffee barrista is up and moving at that time)and have updated the lobby, restaurant and bar. Everything runs pleasantly and efficiently. Nice rooms, nice meals and everything on time...exactly what you need to reduce the stress of travel.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank barbara w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded 30 June 2014

Barbara,

It's always great to hear from our repeat customers! Thank you for taking time to provide feedback of your most recent stay. Thank you for recognizing the service levels of the hotel. Our team strives to provide quality service to each and every guest and reduce the stresses caused by travelling.

We look forward to seeing you on your next trip to Phoenix!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

We arrived late at night, the information that the hotel gave for being picked up by the hotel bus was not very clear, so we had to wait longer for it all to gt sorted, other than that, the staff were very helpful when we got to the hotel, the room was clean and big enough for us both, the breakfast was good, only other point, there was not enough coffee sachets in the room

Room Tip: Sometimes the main road can be noisy
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded 30 June 2014

Thank you for feedback regarding your recent stay at the Crowne Plaza. It is through your feedback that we are able to improve upon our service levels. We do apologize for the lack of clear shuttle instructions and for the longer than normal wait. We are pleased to hear that you enjoyed your room and the breakfast in the restaurant.

When in Phoenix next, we do hope you choose the Crowne Plaza Phoenix Airport for your lodging needs. We will be sure to provide you with extra coffee.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

we called after we landed and the shuttle was all ready waiting for us at the airport. Clean, Friendly service. We got in late & had to leave very early so we Just ordered a few snacks from room service & everything was good.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CND02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this reviewResponded 30 June 2014

Thank you for your comments regarding your recent stay! We are pleased that we were able to enjoy our room service and shuttle service.

We look forward to having you stay with us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Phoenix hotels
Camelback East
DoubleTree Suites by Hilton Hotel Phoenix
Hilton Phoenix Airport
#13 of 174 in Phoenix
1,441 reviews
Central City
Hilton Garden Inn Phoenix Airport North
Show Prices
Show Prices
Show Prices
Aloft Phoenix-Airport
#49 of 174 in Phoenix
636 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Phoenix Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Phoenix
#23 Family Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#45 Business Hotel in Phoenix
Price Range: £76 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Official Description (provided by the hotel):
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, HotelsClick, Evoline ltd, Cancelon, 5viajes2012 S.L., getaroom.com and HotelQuickly so you can book your Crowne Plaza Phoenix Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Airport Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing