You've heard the saying, "You get what you pay for.". . . well, this is it folks! Very, very BAD place if you come with kids. Drug transactions go on 24/7 and right in the face of management and staff. Room theft, car theft, theft, theft, theft! The room they initially assigned us was HORRIBLE. As was the second and third! The following applies to ALL THREE ROOMS we viewed. The smell as you walk in from outdoors is enough to knock you over – a combo of death and trash. The carpet is FILTHY and to try and cover it up, they throw "decorator" rugs on top. We lifted those rugs only to find roaches, dried dog poop and filth galore under them. The color difference from beneath where the throw rug began and ended with the carpeting was like a black and white difference! Yes, it is THAT dirty! . . .err, make that it is that FILTHY. We lifted the cushions on the sofas to find the springs exposed because somebody had torn off the fabric that covers them! And the sofas are also filthy. Remove the cushions and you can see the obvious difference from where they were and the little area they covered and how that area looked brand new! And the guy they have for "security" patrol -- what a jerk! A real-life Rambo wanna-be! Pretty frightening, people. They need a security guard for the security guard. Plumbing is another story!!! We were in the office one time for approx. 30 minutes and SEVEN PEOPLE came in during that time, all of them asking for a maintenance man to come and tend to their toilets. All guests were told sorry, not happening. Then an employee returns from the side office with PLUNGERS for each of them for their toilets which were backing up. Staff & management told guests that THEY, the guests, were responsible for unplugging their toilets and THEY were responsible for cleaning up the overflow and any damages the water and/or sewage may have caused! They were also told there was no housekeeping or maintenance staff employed to do any such services. Internet sucks, too, which you also have to pay extra for!!! Oh yeah, that's another thing. . . you are nickled and dimed to death here, too. You have the "base rent", which varies by what floor you're on, but from $190 to $250/week. Then there is the $10 key charge, $6 internet charge, $5 microwave charge, $11 for WATCHING the TV (yeah, really!), $10 for the TV remote -- and those are just the "basics", folks! Pets are allowed so if you bring one, there is a pet security deposit and a DAILY charge for Fido, too! Double all of it if you have two pets! Add it all up and you're around $300/week. There's LUXURY to be rented here in Phoenix, folks, for that same price and some even come with a daily Continental breakfast. And NONE of the bull$hit this place has. Oh, and to top it off, you’ll love this one. . . we were here for Halloween week and management had signs posted all over the site asking the guests to “please donate bags of candy so we (employees) will have candy to pass out on Halloween night.” Yeah, for real people! I think I’ve said enough! We left early and took a loss for the money we dished out for this pit. Never again. And if we can stop one person/family from staying there because of all this, then we've done well for making up the oney we lost from staying there.
- Also Known As:
- Budget Suites Of America Hotel Phoenix
- Budget Suites Of America Phoenix, Arizona