We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unexpected room change”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hampton Inn & Suites Phoenix North/Happy Valley
Ranked #9 of 174 Hotels in Phoenix
Certificate of Excellence
GreenLeadersBronze level
Bakersfield, United States
1 review
“Unexpected room change”
Reviewed 28 January 2014

Due to a note left by the maid staff that stated they could not get into the to clean due to the door being locked we had to unexpectedly had to change to another room. The manager could not explain the note and stated she had never seen or heard of such a thing. Due to this I would be skeptical about returning to this property again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan S, Assistant General Manager at Hampton Inn & Suites Phoenix North/Happy Valley, responded to this review, 29 January 2014
First and foremost, I would like to sincerely thank you for taking the time to review your experience at our hotel. At Hampton, we live and breathe our 100% satisfaction guarantee and for that reason, I am very sorry that we fell short of that expectation during your stay. On a daily and weekly basis, we have many meetings to collaborate and discuss our areas of opportunity in an effort to strive for perfection. That said, nothing can replace your experience and feedback. In lieu of this review, we called and conducted a meeting with the entire hotel to discuss the utilization of the described note. We do, in fact, leave notes for rooms with a “do not disturb” sign on their door to let them know we wanted to respect their privacy, but also to let them know that we are here if they need anything at all. In your case, we feel we could have responded more appropriately. Moving forward, if a housekeeper is having trouble with a lock, they will report it to the front desk so that we can make every effort to clean your room to your satisfaction. The front desk was also refreshed on these notes and why/how they are used. I know the room change was unexpected and less than ideal, but I do hope you were able to unwind and enjoy the extra space of one of our suites. Thank you again, for staying with us, and for providing us with the opportunity to learn and grow as a hotel. We are humbled by your words and we hope to welcome you back and show you how your feedback has been put into practice. If I can be of any assistance, please do not hesitate to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

843 reviews from our community

Traveller rating
    602
    177
    46
    12
    6
See reviews for
313
210
47
187
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 January 2014 via mobile

I stayed at this hotel when I traveled to Phoenix for the Rock N Roll Half Marathon. This hotel is very close to the 202 loop which is one of the main arteries around town. This hotel is within walking distance of the Chinese Cultural Center, which has beautiful gardens. Aside from that, I'm not aware of any local attractions nearby. I would recommend renting a car if you choose to stay at this property, as I don't believe there is a light rail station nearby either.
The staff at the desk and the house keeping staff were very pleasant and helpful. My room was spacious and clean. There was a little rust in the tub, however that was the only grievance I had with the room. I would definitely stay at this property again.

Stayed January 2014, travelled solo
Helpful?
1 Thank Jeaniqua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa, Israel
Level 3 Contributor
19 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 January 2014

We stayed at Hampton Inn twice during our vacation, and in both cases we enjoyed our stay. The suits are large, quiet and comfortable, it is located near a shopping center with a lot of shops and restaurants, and as were mentioned by others the highlight of the hotel is the friendly and welcoming staff.
I have no doubt we are going to stay there again on our next visit in Phoenix.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gils_tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairmont, WV, United States
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 January 2014

I have to say, that I travel so much, that when a guest clerk is so helpful and pleasant, it makes me come back again and again. Clayton at this hotel goes above and beyond to do a wonderful job. My room was so beautiful. I will be back in 3 weeks and will always stay at this hotel when in the area. Please give Clayton a raise.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marlina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Rosa, CA, United States
1 review
Reviewed 6 January 2014

The staff members were amazingly friendly and helpful; the desk clerks even remembered our room number whenever they saw us! They greeted us every time we entered or exited, asked us how our local events were going, and were exceptionally warm. The value for the price was surprisingly good — a two-queen suite, plus rollout bed, kitchenette, lots of space. Also free internet (though kind of a slow connection), complimentary breakfast buffet (quite good), fitness center, pool & spa . . . it didn't cost much differently from Motel 6 plus buying breakfast!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey, United States
1 review
Reviewed 6 January 2014

very warm, loving people. Always ready to help with smile on there face. Clean rooms and bathrooms with awareness of environment. Loved to spent time with you. Hope to see you again. God Bless you All.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jayashree S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

Traveling during the holiday season is stressful to say the least. Factor in a destination wedding between Christmas and New Years and you've got the makings for an average grossing Sarah Jessica Parker holiday flick. We had already driven over 2,000 miles before finding ourselves at this particular Hampton hotel. After a sleepless night at a motel in el paso moral was low. However, once we walked through those doors the look on Clayton's face (the front desk manager) let us know that this experience would be far more comfortable than our most recent hotel fiasco. The staff was friendly, the rooms were clean and the wi-fi was easy to connect to. My only note for improvement is that the complimentary breakfast didn't lend itself to the vegetarians of the world as there was ham mixed in to the eggs. I would absolutely stay again and would advise anyone who finds themselves in Glendale Arizona to do the same.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Haley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Phoenix hotels
Deer Valley
Homewood Suites by Hilton Phoenix North - Happy Valley
Show Prices
Show Prices
Show Prices
Paradise Valley
Embassy Suites by Hilton Phoenix-Scottsdale
Show Prices
Show Prices
Show Prices

Been to Hampton Inn & Suites Phoenix North/Happy Valley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites Phoenix North/Happy Valley

Property: Hampton Inn & Suites Phoenix North/Happy Valley
Address: 2550 W Charlotte Dr, Phoenix, AZ 85085-1998
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Phoenix
#2 Family Hotel in Phoenix
#6 Green Hotel in Phoenix
#7 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hampton Inn & Suites Phoenix North/Happy Valley 3*
Number of rooms: 125
Official Description (provided by the hotel):
Bask in the sun…delve into Native American historical sites…or enjoy a round of world-class golf. When you visit Happy Valley, all the best of Phoenix is at your command. The Hampton Inn & Suites is located within 25 miles of downtown Phoenix near the Deer Valley municipal airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Southall Travel, Booking.com, Hilton Hotels Direct, Hotels.com, TripOnline SA, HotelQuickly, Evoline ltd, Cancelon and getaroom.com so you can book your Hampton Inn & Suites Phoenix North/Happy Valley reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Phoenix North / Happy Valley
Hampton Inn & Suites Phoenix North / Happy Valley Hotel Phoenix
Hampton Inn & Suites Phoenix North/Happy Valley Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing