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“Michael Was Great”

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Quality Inn & Suites Phoenix
Ranked #106 of 174 Hotels in Phoenix
Hayward, California
2 reviews
“Michael Was Great”
Reviewed 21 January 2014

We stayed at the quality inn traveling from CA to TX during Christmas time, and again on the way back. We checked in fairly late, but Michael at the front desk was very cheerful and accommodating.

My fiance recently had knee surgery. Our original room was on the third floor (no elevators). when I explained the situation to Michael, he upgraded us to a 1st floor room at no extra charge.

Over all the hotel was clean and comfortable.

We would definitely stay again if we're in the area.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theoriginalmaxxman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review, 1 February 2014
Thank you for taking the time to tell us about your stay. We go out of our way to exceed expectations every day with every guest. Your comments will be shared with our entire team.
Thanks again
Report response as inappropriate
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75 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Flagstaff, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 January 2014

So we booked 3 rooms for Friday-Sunday Morning. The check in Friday night with Sam was really good and he is a great person to be a front desk clerk. We booked the rooms online with 1 credit card but when we checked in we gave Sam the credit card info that we wanted to pay for our rooms with. The rooms were ok for the price we paid, it was kind of hard to find out how you enter the property and when you did get on the property it was a little scary looking but since it was late when we arrived we decided to just check in. We didn't spend much time at our rooms since we were just in town for Monster Cup. When it cam time to check out Sunday morning we had to deal with Angela!!! Very rude lady, when we asked for a copy of our charges she said she couldn't give us one because we booked online, when we told her how it was booked then she said she could give a copy of the charges. About this time another guest must have been calling to complain because she was very rude to the lady on the phone and hung up on her. She then said the person on the phone was an "Idiot" and "she didn't understand what her problem was". At that time we were looking at our charges and we noticed the credit card info was wrong and we began telling Angela and she blew us off because the guest that she just called an "Idiot" was calling back to complain again and at that time Angela walked away from us and began telling the person on the phone that she was going to call the cops on the guest. We drove back to Flagstaff and I called and Angela answered the phone and I asked to talk to the manager on duty. She said that they weren't in, when I began to ask her why they charged the wrong card and that I wanted to make sure both cards don't get charged she got snotty with me and said that she didn't do anything wrong and that I need to call on Monday and talk with Gary. When I began to tell her that I wasn't pointing the figure at her she hung up on me. This is a very badperson for this hotel and as a GM of a Restaurant if she was my employee and talked to my guest like that she wouldn't have a job. I will be calling Gary just to make sure they don't double charge me for this bad stay.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
2 Thank Sheena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Phoenix hotels

Texas
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 January 2014

We have stayed here many times over last 3 years and in the last 6 months the service has declined. Unexplained extra charged, HBO that works part of the time only, we have to beg for a microwave or refrigerator at a $70/night rate and old TV sets with mismatched remotes. As a Diamond member .. I can say with certainty .. this place is going down hill quickly.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank england98655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review, 17 January 2014
Thank you for taking the time to write about your stay with us. It is our goal to exceed guest expectations every day. We obviously did not achieve this with you. Our HBO has since been repaired. We are also upgrading our TV's
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Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2013

great pleace and excellent personal, the guys in front desk are very kindly [sam and mike],
this is the second time in this year in this hotel,
good breakfast, my famuly are very happy in this second stay!!!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review, 6 January 2014
Thank you for taking the time to share your experience with us.
We strive to exceed expectations with every guest every day.
Your response has been shared with our entire team.

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 5 Contributor
86 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 December 2013

We have stayed in this Inn many times before. Although old, it is always kept in a-1 condition. The rooms are always clean with a very comfortable bed. The morning breakfast has always been outstanding. The staff has always gone out of it's way to be helpful. Because of it's age, there are not enough electrical outlets in the right places to use for computers,toothbrushes and charging equipment. Not enough fridges and micro waves in most rooms

Room Tip: very good room heater & cooler for Phoenix varied weather in winter. Rooms in back are quieter
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank oldsaltCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review, 13 December 2013
Thank you for taking the time to share your experience. It is our goal to exceed expectations with each and every guest.Your comments and suggestions will be shared with our team.

Thanks again for your time and business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California, United States
Level 4 Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 November 2013

This Hotel has a nice looking wrapper, but inside the rooms are old and dark. Though they were clean as far as I could tell. The staff was friendly and helpful. The quality of the free breakfast was a pleasant surprise.

We were looking for a cheap place to sleep in Phoenix and we found one.

  • Stayed November 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review, 2 December 2013
Thank you for taking your time to write about your experience with us.
We are in the process of upgrades. Hopefully you will give us another chance to exceed your expectations next time you are in Phoenix.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loma Linda, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2013

Always a pleasant stay at Quality Inn. We were in town for our daughters graduation. Short trip this time. Breakfast was great. Staff was always friendly and suggested we go to the state fair, we didn't end up going but it was nice to be informed.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Patgle67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review, 29 October 2013
Thank You for taking your time to share about your stay with us. Our Breakfast is top notch and a great way to start the day. I will share your comments with our team.

Thank again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Phoenix

Property: Quality Inn & Suites Phoenix
Address: 5050 N Black Canyon Hwy, Phoenix, AZ 85017-3207 (Formerly Comfort Inn N Black Canyon Hwy)
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #106 of 174 Hotels in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:2 star — Quality Inn & Suites Phoenix 2*
Number of rooms: 162
Official Description (provided by the hotel):
The Quality Inn & Suites® hotel is located in the heart of the Black Canyon off Interstate 17, just minutes from Phoenix Sky Harbor International Airport, US Airways Center, Chase Field ballpark and University of Phoenix Stadium. The Phoenix Convention Center, Arizona State University West campus and downtown Phoenix are only a few miles away.This Phoenix, AZ hotel offers a central location for guests who want to experience the Valley of the Sun, or those en route to northern Arizona. There are a wide variety of restaurants and cocktail lounges located in the area. Hotel guests will enjoy many full-service accommodations including free breakfast with hot waffles, free local calls, free Wall Street Journal , outdoor heated pool and hot tub. Business travelers will appreciate modern conveniences like free wireless high-speed Internet access and access to copy and fax services. This Phoenix, AZ hotel has meeting rooms that accommodate up to 25 people for most events and business functions. This is a pet-friendly hotel. Families will appreciate the two-room suites with sitting areas. In addition, the hotel offers specials for both groups and senior citizens. Ample bus and truck parking are located on the property. Whether traveling for business or pleasure, the Quality Inn and Suites hotel looks forward to providing every guest with exceptional service and cozy accommodations when visiting the Phoenix area. We look forward to seeing you soon. ... more   less 
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Also Known As:
Quality Inn And Suites n Black Canyon Hwy
Quality Inn & Suites n Black Canyon Hwy Hotel Phoenix
Comfort Inn Phoenix
Phoenix Comfort Inn
Quality Inn & Suites Phoenix Arizona

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