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“Fantastic stay and service by staff...”

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Homewood Suites by Hilton Phoenix Airport South
Ranked #1 of 174 Hotels in Phoenix
Certificate of Excellence
Mission Viejo, California
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Fantastic stay and service by staff...”
Reviewed 1 August 2011

I was in town for Connie Mack Baseball Tournament at Diablo Stadium right across the street. (My son and his teammates were at another hotel in town.) Everything during my stay was perfect. The room was great and the entire hotel was beautifully designed. The staff went out of there way to extend their services. The pool area was great and the BBQ around pool was a great touch. You do need to put out a few lounge chairs however or add a few more chairs around the pool. I loved the dinner and drinks and the hostess on 7/27 and 7/28 was fantastic. I did not catch her name. Front desk staff, Titus, and the night clerk on 7/29 went out of his way to help me with a problem I had. Kudus to the entire staff. This was the fifth Hilton property I have stayed at this summer and was probably the best experience.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank tammara92691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoriChapman, Manager at Homewood Suites by Hilton Phoenix Airport South, responded to this review, 3 August 2011
Dear tammara92691,

Thank you so very much for reviewing us on TripAdvisor, it is feedback from our guests that allow us the opportunity to evolve and improve. We at the Homewood Suites by Hilton Phoenix Airport South strive to make each guest's experience as comfortable and relaxing as possible.
The Management Team and Staff would like to welcome you back as our guest any time you are in the Phoenix area, and we hope to make the next visit better than the last!

Thank you again tammara92691, we appreciate you!
Cori Chapman
Sales Manager - ----
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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457 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
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English first
London, United Kingdom
Level Contributor
70 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 16 July 2011

This is a nice hotel but its a pretty long trip from the airport. We had a 10.5 hour flight from London and couldn't get the shuttle to pick up us when we arrived (around 8.00pm) so we got a cab and arrived quite late - we were very tired but check in was fast and courteous.

Rooms and amenities were everything you would expect from a new HS - that it to say nice quality, spacious and very very clean. The hotel wesbite photos do it justice so need to post my own. Overall we had a good nights sleep.

The trip back to the airport the next morning again highlighted the poor shuttle service - we waited over an hour for it to pick us up. The reception staff didn't seem that interested in helping us by phoning the driver to get an ETA nor were they prepared to pay for a cab (which made some other guests who were waiting and had flights to catch very cross - understandably so) When the driver did turn up he agreed to take us straight to the rental car terminal which did save us an extra transfer.

Bottom line - nothing wrong with the hotel but if you advertise yourself as an airport hotel, getting a frequent reliable shuttle service working is a MUST. Hopefully things have improved since our stay...

I would have given it 4 stars had it not been for the two shuttle problems

  • Stayed March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank dogsareforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
heathergarno, Manager at Homewood Suites by Hilton Phoenix Airport South, responded to this review, 26 July 2011
Thank you for taking the time out of your schedule to review your recent stay at our hotel. Please know that your feedback is extremely valuable to us, especially areas of improvement. I apologize for the inconvenience that you experienced with our shuttle service and will utilize your response to ensure that in the future the shuttle scheduling is a more seemless process. We hope to welcome you back to the Phoenix area during your next visit.
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Vancouver, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 March 2011

We just came back from a whirlwind trip around the Phoenix, Grand Canyon and Sedona areas of Arizona. We spent 4 nights here at the beginning of our trip. We had a two bedroom suite that slept two families of 4. We were all raving about this place. From the comfy beds, the breakfasts and evening reception on weekdays, guest laundry, the pool, the cleanliness and friendly service, it was a perfect choice for our families.
The only issues we had were that one morning breakfast was temporarily unavailable because they had a big group all eat at once but after a bit of a wait things were replenished. Also, apparently the sofa bed could have been comfier. I'm not sure that would be any different elsewhere.
We even stayed at a fancier, resort property for the last 2 days of our trip with the thinking that our kids would enjoy all the water park amenities but in the end, we decided that they would have had just as much fun in the pool here and we would have had much better value for money.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank scoobychups
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 March 2011

Extended family including 8 adults enjoyed this hotel while on our trip to enjoy Angels spring training in Tempe. Ballpark is across the street - a hike, but with traffic on game days, very doable. Hotel is new, rooms clean and large, kitchen comes with DW but would rather have had an oven, pool area is nice, two gas grills on premises. We particularly enjoyed the breakfast each morning, although the staff is sometimes overwhelmed at breakfast when the hotel is full. Several fast food restaurants very close to hotel. Absolutely will use this same hotel next year for Angels baseball!

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MMorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 December 2010

What a wonderful hotel! Very clean. The room was HUGE! Free breakfast and dinner every day. I will definately go there again.

Stayed December 2010, travelled on business
Helpful?
1 Thank cstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wading River, New York
Level Contributor
423 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed 16 October 2010

We were impressed by this hotel as soon as we walked into the lobby. It was very sleek and modern and completely different than any other Homewood Suites that we stayed at. The hotel appeared to be new, and our room looked as if we were one of the first guests to occupy it. It was a very spacious studio suite with a full kitchen, dining table, living area and king bed. The sink and vanity in the bathroom was separated by a door from the tub and toilet. The fitness room and business center were enclosed with glass, and the hallways were very wide, giving the hotel an open and airy feeling. Outside, by the pool, there was a pavilion and a patio with tables and chairs. Since we were there on a weekend night, we didn’t sample the complimentary light meal that’s served on weeknights, nor did we try the free breakfast, as we had to catch an early flight. The hotel is located in an industrial area, but there are plenty of eateries nearby, and the airport is just a short distance away.

  • Stayed August 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Saluga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren, New Jersey
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 11 September 2010

Don't be alarmed by the "airport" in the title. Although this hotel is about 10 minutes from the airport and the planes can indeed be seen out the window of your room, there is NO noise from the planes. We stayed in a very spacious and sparkling clean 2 bedroom, 2 full bath suite, which included a living room and kitchenette. It was very comfortable for a family of 4 with two teenage boys. And you can't beat 3 tv's! We stayed for 7 days and appreciated the full-size refrigerator, microwave, stove, dishes, glassware, silverware and dishwasher. The pool area with a hot tub was very clean and quiet. And the free continental breakfast and free internet were much appreciated. This will definitely be our home away from home when we are out visiting our son in college!

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank finerthings2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Phoenix Airport South

Property: Homewood Suites by Hilton Phoenix Airport South
Address: 4750 E Cotton Center Blvd, Phoenix, AZ 85040-4812
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > South Mountain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Phoenix
#10 Family Hotel in Phoenix
#20 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Phoenix Airport South 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Homewood Suites Phoenix Airport South Hotel Phoenix
Homewood Suites By Hilton Phoenix Airport South Arizona

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