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“Not at all what you would expect”

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Westin Phoenix Downtown
Ranked #6 of 174 Hotels in Phoenix
Certificate of Excellence
GreenLeadersGold level
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not at all what you would expect”
Reviewed 14 March 2014

In downtown Phoenix there is a great find -- the Westin.

If you're lucky enough to get Annabelle (I'm sure that I didn't get her name 100% right), you will find a warm welcome from a charming person who knows where to go to make the most of your time in the Phoenix area. She knows the hidden gems of restaurants in the downtown core as well as other finds in Scottsdale.

Annabelle does her best to find the best room for you...and she seems to know each room in this hotel.

Room Tip: Find Annabelle when you check in to get the best room for you.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blipsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, 24 March 2014
Wow, I am thrilled Anabel took such good care of you! I will share your comments with her and the team. We look forward to seeing you soon!
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829 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
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Taipei, Taiwan
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 March 2014

Hotel room and bed were impeccable, however the bathrooms needed a real shower, not showering in a bathtub with a shower curtain. What is this a trailer park hotel? Come this hotel is new and modern, can't they get with the times and have separate shower and tub? The place was definitely big enough. Showering in a tub is so bad motel style. Their look and image doesn't match with that and to top it off the shower pressure was CRAP! I took my shower at 9AM and I was on the 15th floor, but no excuse. Fix that low pressure problem and upgrade your bathrooms to have real showers. For a hotel in the USA, you would think they would worry about the liability of slipping in the bathtub getting in our out. Real showers are less of a liability for them. Upgrade and don't be cheap, you surely make enough money!

Internet is not free as well. But that is not abnormal. Luckily they did have free bottled water.

Green Features: They had really bad water pressure so maybe they were actually trying to save water there in the desert, but it was not pleasant.
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HobartMJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, 20 March 2014
Thank you for your review. I apologize you did not care for the layout of the bathroom in the guest room. We have both bathtubs and standing showers here at the Westin Phoenix Downtown. We enjoy the flexibility of being able to offer both to our guests per each traveler's preference. I am pleased to place in you an alternate location for your next visit. Please contact me directly and I will ensure you are provided accommodations accordingly. We appreciate the feedback.
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Rochester, New York
Level 5 Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 March 2014

We recently stayed at the Westin for a one night stay. From the moment we stopped and left the car with the valet, the staff was attentive and friendly. Our check in was quick, which was appreciated since we got in around 8PM. To our surprise, the lobby was filled with rather tall gentlemen, all with the Houston Rockets, who apparently stay at this hotel which is proximate to the basketball arena. The hotel is actually the top 8 (or 10) floors of the Freeport- McMoran Office building.

The rooms had floor to ceiling windows, were very spacious and had a nicely appointed bathroom. We felt it was a good value for the money.

Our only disappointment was breakfast in the hotel restaurant. My huevos rancheros were served cold and were overpriced.

Public transportation is right next door.

Room Tip: Ask for the fourteenth floor or higher
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpsphr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, 18 March 2014
Wow, thank you for the comments! It is wonderful to hear about the property, but I am so pleased to hear your sentiments for Amber, Oliver and Andrea! We definitely celebrated with them and the entire hotel. Thanks and see you soon!
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Redondo Beach, California
Level 6 Contributor
224 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 8 March 2014

My fiancé and I got a corner suite with floor to ceiling windows in the room and bathroom. Very big and pretty. Housekeeping was a joke. They made the bed and left the bathroom and rest of the room dirty. The housekeeping manager came up to see and was appalled. So much so, she offered us a free dinner at their restaurant. Very nice on her part. We did not even ask her for it. She volunteered it. The meal was fine. Steak and fries for both of us. The soup was just ok. The decor in the restaurant lacks warmth and atmosphere. They can do a lot to improve, starting with the very bright lights shining in your eyes from above. The bar was pretty, but felt too quiet and awkward.

Room Tip: All rooms are very big. Over 500 sq. feet.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank yannis63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, 18 March 2014
Thank you for the detailed review. While I am pleased our Housekeeping Manager was able to assist you, I am disappointed to hear of this experience. We pride ourselves in cleanliness, and I apologize for falling short here. I have shared your comments regarding the restaurant, and we will create more ambiance for our guests. Thank you for staying with us and dining in Province. We hope to have another opportunity to provide you the service expected at the Westin Phoenix Downtown.
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Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 March 2014

I would ask for a room higher than the 12th floor. My room was directly above the gym and the noise from below was able to be heard on the 12th floor. Also, there is an enormous server data warehouse next door that has a constant hum going on. So if noise bothers you, opt for another side of the hotel or a higher floor.

The room was very, very spacious and comfortable. The front desk was always understaffed, with only one person to help out everyone at a time with the exception of either trainees or other employees who were behind the desk but weren't there to help customers. The man who handled my check in was very courteous and pleasant. The last day I was there this week the front desk trainee was outshining the trainer with her helpfulness and welcoming attitude. Great job!

Nice location downtown and good service in the breakfast restaurant.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OnTheRoadLinni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, 18 March 2014
We appreciate your candid review. I have alerted the appropriate persons regarding the technical room, and we will do our best to limit potential noise. I apologize you were disturbed by this and the Westin Workout. We are working diligently to train our new staff at the Front Desk and thank you for recognizing one of our newest members! We hope to welcome you again.
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Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 March 2014 via mobile

Nice business hotel in downtown Phoenix. The lobby area was small for a Westin and the walk to the elevators was a little peculiar but the room was fantastic. Clean, large (but not too large) with everything in the right place. The health club was decent and the service was generally good.

Stayed March 2014, travelled on business
Helpful?
Thank Wig123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, 18 March 2014
Thank you for the feedback regarding your recent visit to Phoenix! Pleased to hear you enjoyed the guestroom and service. We look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malibu, California
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 March 2014

This hotel is in a great location. The staff is very friendly and helpful. From the time you arrive to when you leave, always available to assist. The club lounge is very well laid out as well a nice selection of offerings.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malibumegb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review, 18 March 2014
Thank you for your review! Our Club Lounge is a great perk and we are happy you enjoyed it! Thank you for your loyalty to Starwood!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin Phoenix Downtown

Property: Westin Phoenix Downtown
Address: 333 N Central Ave, Phoenix, AZ 85004-2121
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Phoenix
#2 Luxury Hotel in Phoenix
#3 Family Hotel in Phoenix
#5 Romantic Hotel in Phoenix
#5 Business Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westin Phoenix Downtown 4*
Number of rooms: 242
Official Description (provided by the hotel):
This downtown hotel is conveniently located near Phoenix's Convention Center. Onsite, we offer comfortable hotel rooms and large event space perfect for weddings, conferences, and meetings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), Booking.com, TripOnline SA, getaroom.com, HotelQuickly, Evoline ltd and Cancelon so you can book your Westin Phoenix Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Phoenix Downtown Hotel Phoenix
Westin Phoenix Downtown Arizona

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