My sister and I stayed here for a convention she was attending. We arrived near check-in time (3 pm) and the room wasn't ready, so we went to the bar and had a drink. We were then told our room was ready, however, when we went up to it, the room hadn't been cleaned yet. We trekked back down, went to the front desk and told the female staff member the situation. She immediately apologized, gave us another room and credited us 20,000 Starwood points and a free late check-out, which was much appreciated. She did this without having to call in a manager for the matter. The room, 1316, was a handicap room, with 2 queen beds and accomodations for handicap guests. It had a fridge, safe, coffee maker (with Starbucks coffee). The hangers in the closet were hung low, for handicapped guests. The hotel is located in a convenient spot, and is within walking distance of the Convention Center. The workout room is nice, very spacious and overlooking downtown Phoenix and the pool, which is located on the second floor, up from the bar, was very nice as well, although it was too chilly to go swimming. My nights sleeping the Heavenly Beds were heavenly- nice, quiet and comfortable. The staff was friendly and helpful.
- Official Description (provided by the hotel):
- This downtown hotel is conveniently located near Phoenix's Convention Center. Onsite, we offer comfortable hotel rooms and large event space perfect for weddings, conferences, and meetings. ... more less
- Reservation Options:
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- Also Known As:
- Westin Phoenix Downtown Hotel Phoenix
- Westin Phoenix Downtown Arizona