Today, I contacted the Westin Phoenix Downtown regarding an upcoming stay. The initial call taker, Kelly, was pleasant; however, she did not follow through on what she told me that she would in a timely manner. She stated that she was busy and would complete my request later in the day, which is horrible customer service. I called back and spoke with Saundra. She was very pleasant and assisted me without hesitation. She exemplified what excellent customer service should be.
- Official Description (provided by the hotel):
- This downtown hotel is conveniently located near Phoenix's Convention Center. Onsite, we offer comfortable hotel rooms and large event space perfect for weddings, conferences, and meetings. ... more less
- Reservation Options:
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- Also Known As:
- Westin Phoenix Downtown Hotel Phoenix
- Westin Phoenix Downtown Arizona