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“Great Staycation Spot”

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JW Marriott Phoenix Desert Ridge Resort & Spa
Ranked #8 of 175 Hotels in Phoenix
Certificate of Excellence
Chandler, Arizona
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Staycation Spot”
5 of 5 bubbles Reviewed 26 June 2014

We enjoy coming to the Desert Ridge JW Marriot for weekend staycations. The staff is always very polite and accommodating. The pools, water slide, and lazy river are lots of fun for families. The area is immaculately maintained. The food and drink prices are a bit expensive but when considering the amenities it is well worth it. I would highly recommend the spa for a relaxing massage. The rooms are a decent size and are beautifully decorated. And of course the beds are super comfortable-you can always depend on Marriot for that!

  • Stayed May 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Callie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 5 July 2014
Thank you for your wonderful review! We are thrilled that you enjoyed and relaxed with us and we hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,523 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (604)
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Utah
Level Contributor
164 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

Great relaxing destination. I was at the hotel for a conference and still found myself unwinding. Ran into a 4 foot rattlesnake outside the conference center doors on the walkway and I mentioned it to one of the staff and he radioed for some assistance and immediately the snake was relocated. I was impressed with how quickly and calmly it was handled.

Green Features: They captured the rattlesnake I ran into but I didn't see them harm it in any way. My impression was that they would relocate it to a safer location away from guests.
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NapGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 25 June 2014
Thank you for taking the time to write your comments on your recent stay. Being a desert resort, we do have some interesting wildlife around the property and therefore offer training classes for our staff to handle situations as you mentioned to both take care of our guest’s safety and respect the wildlife. We are so pleased to also hear that you were able to unwind during your conference and hope that whether it’s for business or pleasure, we have the opportunity to welcome you back to the resort.
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Sierra vista
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 19 June 2014 via mobile

From the moment we arrived we have been treated with respect and a smile. I read the reviews about snobbery and the staff being pompous but I think some people just have an ax to grind. And the other bad reviews I read were all about life not a hotel. So you have allergies or you let you kids ransack the place and got booted! What the heck is Marriott supposed to do about that? Comp your entire stay? Yeah, that's what you wanted, right? Anyway....

The facilities are gorgeous, not just "okay" and that is undeniable. The lazy river pool has me more excited to hang out with my girlfriend while our husbands attend the conference than I would be going to DisneyWorld! Excellent service and the food and drinks are flat out yummy! The staff goes out of their way to make you feel special, (professional server who should be tending bar) James Howard Jr and (Manager/Mr. Personality) Josh Scott! These two guys did an excellent job in taking care of a situation I had. The acting GM, Tom (last name ?) assured me that immediate steps were being taken to mitigate any future incidents and really that's all they can do. Again, life! After speaking with him, an extremely articulate and professional individual, I believe that's exactly what'll happen. Training on how to handle equipment and those with disabilities. Yay!!! The shops, decor and holy cow the restaurants are awesome and well staffed, even on a Tuesday! The fusion with nature is breathtaking. Fountains, waterfalls, flowers, music, lighting, art, nature, wow!!! Honestly, we travel about 30 weeks out of the year and this is by far one of the most pleasant stays I've had at any hotel.

Sure things happen but honestly, can you expect any hotel to predict every single scenario? No! Life happens and we are responsible for our own. Emphasize something that should be a training point and then just enjoy your vacation for crimeny sake!

Make the call, reserve your room at this resort and expect the best because that is what you'll get.....

Stayed June 2014, travelled on business
Helpful?
3 Thank Tammy-Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 25 June 2014
Thank you so much for taking the time to write your review for our future travelers. We love that you would choose a day at our lazy river over a day at Disney World – that says a lot! We are so pleased that you enjoyed your time spent with us in many areas of the resort and had the pleasure of meeting “Mr. Personality” as you so wonderfully named him - Josh Scott, our Pool Complex and F&B Manager. We did speak with him regarding your situation and we have taken the correct steps to avoid any issues in the future.

It has been our pleasure to have you stay with us and we sincerely hope that we can welcome you back again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

My wife and I stayed here for a few days and we loved it. The property is very clean and well maintained. While there were a lot of families, everyone was well mannered at the pools. The rooms were very clean with excellent customer service. Also, the area has some of the best restaurants around. From low to high end with everything in between. I would stay here anytime and the lazy river is enough to relax anyone who needs it.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank WG98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 19 June 2014
Thank you for your review. It is so wonderful to hear that you and your wife enjoyed your time spent with us and were able to enjoy the amenities that we have to offer! We hope to be able to welcome you both back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellicott City, Maryland
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

This resort is beautiful with a top notch staff. Everyone gave great service with one exception at the pool. For some reason we had problems receiving service and when we flagged someone down, she lectured us on how part of our service would be bar and part would be her. As a guest, this seemed a little ridiculous. But other than that, everyone else was amazing. As silver members, we were able to use the spa, which has a quiet pool, sauna, and other great options.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 19 June 2014
Thank you for taking the time to write your review. We are so pleased to hear that you enjoyed your time. We do apologize for the experience you encountered with our staff poolside. We have forwarded your comments to appropriate Manager for review. We do hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Litchfield Park, Arizona, United States
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 17 June 2014 via mobile

We stayed at this resort and I was not impressed. The desk had lots of trouble with check. Not only was it not an easy process, it took forever. We were placed in a room we certainly didn't reserve and had to point out the huge price difference because our room-they randomly downgraded. So, went to the pool to enjoy sun time. Not impressed. We constantly had to order our own food and drinks at the bar. It was far and few between when we actually saw a server. Once we did, they acted like we were bothering them. Yikes. And be prepared, the prices are obnoxious compared to other AZ resorts... Rooms were decent, but not enough to make up for the service.

Stayed June 2014, travelled with friends
Helpful?
1 Thank Always_Traveling7644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 19 June 2014
Thank you for sharing your feedback with us. We do regret to hear that we did not meet your expectations at both our front desk area as well as our service poolside. Please know that we take your comments seriously and have shared them with our management team to ensure that we are always delivering beyond expectation with each and every guest. We do hope you will consider staying with us again so that we may provide you with the luxury resort experience for which we are known
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Biddeford, Maine
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

I recently stayed at the Desert Ridge Resort for a conference. The stay was one of the best I have had in a long time. The location is beautiful, the resort was outstanding and the service in most areas was great.

There are a number of restaurants on-site plus The District, which is a shopping complex with a number of restaurants is a short walk from the resort itself.

Check in was smooth. Staff at the reception area were very professional and pleasant to deal with.

My room looked out over their Botanical garden, the Faldo Golf course and the mountains beyond that.

My only real gripe is the service at the restaurant by the pool (Just a Splash I think it was called) and the bar area (twenty six I think) outside by the fountains were less than acceptable. Every time I went it took forever for a server to come and take my order, they would disappear for 20 + minutes at times and were generally clueless.

I would highly recommend this resort for business or pleasure despite the service issues at the two bar/grill areas.

Room Tip: Ask for a room overlooking the Botanical garden and every night you'll have some visitors on the...
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Green Features: Recycling is promoted throughout the property. First hotel I have been to that actively promotes this.
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kgosselin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 19 June 2014
Thank you for taking the time to write your review. We are so pleased that you enjoyed your time with us! We are however, disappointed on the level of service you received at both Just a Splash and at the outdoor patio area of twenty6. We have passed your comments on to the appropriate Managers to review. We do hope, whether business or pleasure, you are able to come stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Property: JW Marriott Phoenix Desert Ridge Resort & Spa
Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Phoenix
#1 Spa Hotel in Phoenix
#3 Luxury Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Official Description (provided by the hotel):
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 
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Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott

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