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“Beatiful hotel, poor restaurant” 4 of 5 bubbles
Review of JW Marriott Phoenix Desert Ridge Resort & Spa

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JW Marriott Phoenix Desert Ridge Resort & Spa
Ranked #8 of 173 Hotels in Phoenix
Certificate of Excellence
San Francisco
Level Contributor
179 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Beatiful hotel, poor restaurant”
4 of 5 bubbles Reviewed 13 July 2014

This is a very beautiful resort, excellent front desk personnnel service in the hotel, but the restaurant service is very slow and the food does not match up with the hotel. The breakfast is much better than dinner.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank winsir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 14 July 2014
Thank you for your review. Guest feedback is extremely important to us and we do appreciate your comments. We are so pleased to hear that you received such wonderful service at the front desk! However, we are disappointed that you had some challenges during your dining experience. We apologize for inconveniences this may have caused and can assure you that your comments will be forwarded to the appropriate Manager to review. We hope that we have the opportunity to welcome you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,488 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (600)
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Green Valley, Arizona
Level Contributor
226 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

We just got back from this resort. We've stayed there a half dozen times and have always loved the place. However, last year my review was very critical, due to numerous issues with ants in the room, room not clean, etc. There were issues we had never experienced there before and we were quite disappointed. We decided to give the resort another try because our prior experiences were better than last year.

This trip was terrific and back to previous standards! We had a beautiful (and very clean!) room overlooking the pool area with a wonderful balcony. We were there four days and loved everything again. The staff is very accommodating, restaurants are all quite good (I have reviewed the restaurants before separately), the grounds and pool areas are spectacular and well maintained. After golf at the resort courses, we love floating on the Lazy River with a drink in hand. After relaxing in the pool, then it's time to get ready to head to one of the restaurants.

I'm a Platinum member with Marriott and have stayed in Marriotts all over the world. I can honestly say this is one of our favorite properties and we were so glad to see that they have their act together again. The new lobby is gorgeous. I'm hoping the issues last year were due to the remodeling and construction. Since I was critical last year, I felt it was important to follow up letting everyone know this was a wonderful stay and we will definitely go back there again.

Room Tip: The best rooms are facing to the back of the hotel, either facing the various gardens or the pool ar...
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jeanb1876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 14 July 2014
Thank you for your review! We are so pleased that you took the time to write us another review, and even more pleased to hear that you truly enjoyed your experience at the resort. We hope that we have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Stayed 4 days, wished we could have stayed 14. Top-quality family resort. Super-friendly staff from the moment we pulled up. Wonderful facility--superbly decorated, huge rooms, several great pools. My wife got what she described as the "best massage of her life" at the spa from an experienced and highly professional staffer. It helped that we had a rate which helped defray some of the meal costs, which are considerable--it's hard to eat cheap here. Overall outstanding experience.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VACrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Speicalist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 14 July 2014
Thank you for taking the time to write your review. We are pleased to hear that you and your wife enjoyed your time with us. We hope that whether it's for business or pleasure, we have the opportunity to welcome you back to the resort again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gilbert, Arizona
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

Beautiful lobby and grounds. The staff is very nice and eager to help. The pools are awesome, especially the Lazy River. There were lots of children and the resort seems to be very family oriented. My favorite part of our stay was the live music. They have live music at the pool early in the day, then live music downstairs and outside of the lobby in the late afternoon, and then another live band to continue through the evening. The outside areas are so beautiful and the ambiance of the live music made you want to stay outside and enjoy everything around you. We ate dinner at Tuscany and the wait staff were so nice and fun to talk to. The food was average. The room was clean and well stocked with comforts, but there was an odor to the room. I think the carpet must've been wet and it dried with a musty odor. I like that the rooms have a balcony with furniture. I would recommend this place and will probably go back.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cissy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 14 July 2014
Thank you for your review! We are so happy to hear that you enjoyed your time with us and that our staff took such great care of you. We are also very glad that you were able to enjoy the Lazy River and our live music in the evening. We hope that we have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

My second extended stay at this resort did not disappoint. The staff are well trained and exhibit just the right amount of attention and recognition. The rooms are clean and comfortable, the 3 restaurants provide a varied selection with a good wine cellar in each. I look forward to my next stay!

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank pmcleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 10 July 2014
Thank you for the great review. We are pleased to know that you enjoyed your experience and we look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix
2 reviews
5 of 5 bubbles Reviewed 8 July 2014 via mobile

Love to escape the day to day life and take a vacation. What better way to do that then a weekend@ the Jw . We have a fabulous time every time we stay there. I would recommend the JW To couples or families! It's perfect for everyone.

Stayed June 2014, travelled as a couple
Helpful?
Thank Robin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 10 July 2014
We are so glad that you enjoyed your staycation! We are looking forward to your next arrival. See you soon, neighbor!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peoria, Illinois
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

We stayed here while in Phoenix for some vacation time....yes in the middle of summer! Marriot has a terrific spot and great rates during the summer. Our room was great...clean and cool, even with the 110 degrees outside. Being a gold member, we spent most of the two days over at the spa pool for adults. (It pays to stay loyal to the Marriot brand). The staff from start to finish did a great job and the music Saturday night on the outdoor area made us change our dinner plans and stay at the Marriot for dinner. Well done by all of their team.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottDesertRidge, Social Media Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review, 11 July 2014
Thank you for your comments. We are so pleased to hear that you enjoyed your stay and that our level of service was just as good as the first time. We look forward to welcoming you back to the resort soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Property: JW Marriott Phoenix Desert Ridge Resort & Spa
Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Phoenix
#1 Top resorts Hotel in Phoenix
#2 Luxury Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Official Description (provided by the hotel):
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 
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Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott

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