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“perfect hotel”

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Embassy Suites by Hilton Phoenix-Scottsdale
Ranked #15 of 174 Hotels in Phoenix
Certificate of Excellence
Calgary AB Canada
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“perfect hotel”
Reviewed 5 January 2012

There wasn't one thing wrong with this hotel. The staff, restaurants, complimentary breakfast, room, view and location were all great. It is situated on a golf course and although I don't golf but my husband does there was plenty to do. Shopping is within walking distance, walking around the property and golf course every day was very pleasant.....just a nice relaxing place to be.

Room Tip: Try and get a room overlooking any part of the golf course and not the parking lot and the higher th...
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  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ginny124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princessila01, General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 10 January 2012
I was so happy to read you overall experience at the hotel was fabulous. I am glad you got to enjoy the popular Evening managers reception (which is my favorite) and the complimentary full cook to order breakfast. When I travel this saves $15.00 a person. I can read the smile on your voice when you mentioned the pool and hot tub. Life goes by fast in our busy worlds and it means so much to me when our guest get to enjoy the amenities and enjoy life for a little bit. Even if it means for only a weekend! I wanted to thank you for sharing the comments about the hallways. We take pride in proving a clean and service oriented hotel. When we fall short it means a great deal to me to know how I can improve in those areas. I will be personally meeting with the restaurant staff to find out where is exactly we fell short and why so other guest to not experience the same level of service you did. Thank you kindly for sharing your candid comments. We hope you come back real soon so we can provide you will “10” stay…

Best wishes and Happy New Year

Ila Smith
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (230)
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English first
Torrey, Utah
Level 5 Contributor
84 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 January 2012

This Embassy Suite proved to be in a very convenient location - close to the AZ 51 freeway and Paradise Valley Mall area [Wal-Mart, In & Out etc.] at Cactus & Tatum. I recently stayed here for 5 nights and found their staff very friendly and helpful. Ada, Tiffany, Daniel, Adam and Evan at the front desk were always ready to assist. The large suite-room was clean and comfortable. The walkway around the golf course was terrific for my early morning treks. Good choice for my stay in the Valley of the Sun!

Room Tip: Request the golf course & pool view
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princessila01, General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 5 January 2012
Dear Valued Guest,

Thank you for taking the time to write your feedback. Your review put a smile on my face and felt so proud when you wrote the comments about my hotel. The staff is some of the nicest folks I have worked with in the 22 years I have been in the history. Though we may not be perfect we try our best to make our guest genuinely feel at home. The Golf course is one of my favorite features of the hotel. It makes for a wonderful way to start and end each day with a sunrise or sunset in the evenings off the balcony. With the hotel located in the heart of Paradise Village Parkway we are adjacent to some great dining and shopping options as well. If you have the courage to hike a mountain next time you are in time please let us know because we have great options. Again thank you for starting my New Year off with such nice feedback and we look forward to serving you very soon.

Best Wishes,

Ila Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marathon, Florida
Level 4 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 December 2011

Just spent 10 days in Phoenix and 5 at this property and 3 at the ES in North Phoenix and this property is far superior than the North Phoenix location. Rooms were updated and clean. It is a little tricky to find. It is located on Stoen Creek Golf Course. Lauren the bartender was very nice and the superstar was Pat. She was a bartender a few nights and I think her offical role is Restaurant supervisor. She went far above her normal duties to make sure my stay was amazing and helped me cordinate a little get together with friends after a Limo light tour. Alan I think his name was (had a broken wrist) was also a great asset. Everything was great at this hotel and I regret staying at the othe ES.

Good location, tons of restaurants close to the hotel, however the food here was pretty darn good. Of course they had the free breakfast and 2 hours of free drinks every night. The only thing I wish they would do for the free drinks is to add bottled beer for Hilton Honor members. I don't drink tap beer and never get to take advantage of this. No Biggie.

I asked the chef (female, forgot her name) for an omlette with american cheese and they only had cheddar for the breakfast. However, she went back in the kitchen and found me some. It is the little things that make this place great. I can't say anything bad about thos property, staff was excellent, hotel was clean. All in all a great stay. I will be posting a review of the North Phoenix ES and that is a different story.

Room Tip: There are rooms that face the golf course.
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  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fishintheseas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princessila01, General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 2 January 2012
Dear Guest,

Thank you for your incredible comments. I mean’s so much to me when a guest has the experience we strive to deliver everyday. Our hotel is tucked away in a private residential area. We are a hidden jewel and this does make is a unique experience for people are trying to get a way from the hustle and bustle of the everyday lifestyle. Being located on a golf course sure is a plus for us. I hope you got to enjoy some rounds of golf while here. I will be sharing your comments with the entire staff at the hotel and you described everyone who has either been nominated for employee of the month and/or has won it. We agree with you that people are what make an organization better. We look forward to serving you again in the future and again thank you for your kind words.

Happy New Year

Ila Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 December 2011

I stayed at this Embassy while on a business trip in December 2011. Rooms were good, service great, and location was okay for us. I would come back.

The breakfast was better than most Embassy Suites hotels. Also enjoyed the evening reception sitting outside by the fire. The beds were unusually comfortable. Slept great the four nights there. The water int the room took forever to get hot each time I used the sink or shower. Really the only downer.

I did like the layout of the room, too. It was a little different floor plan from other Embassy Suites hotels I have stayed at, and it was well maintained and clean.

Room Tip: Ask for a nice view of the golf course. I was facing the parking lot, but not a big deal since I wa...
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 89AV8R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlaPatelSmith, General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 17 November 2014
Thank you for sharing your comments and giving us such valuable insight.
Ila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 December 2011

This hotel had gorgeous views of the golf course and mountains...but I didn't know that until I asked to move rooms b/c mine was facing the parking lot and a busy street. Peering outside of my window upon entering my room, I noticed I was right above said lot and street and being a light sleeper, I immediately asked to move. They were very accommodating and nice about it, moving me directly across the hall. WOW - WHAT A DIFFERENCE. As I told my husband, just the change in view made the hotel jump from a 3 star to a 4 star in my book. The only drawback was the noise when I tried to sleep. I don't know if the couple above me was just inconsiderate or if the floors were thin, but I could hear them stomping around and slamming doors and such until about midnight. That would be my only complaint. Sure the bathroom could use a little updating as well, but for the price, it's fine.

Room Tip: Get a room with a golf-course view.
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DallasNewlywed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princessila01, General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 23 December 2011
Dear Valued Guest,

First and foremost, happy holidays! You review really impressed me because you allowed the hotel to make the experience better by moving your and your husband to one of our most popular Golf Course view rooms. We are a little jewel tucked away in a very nice part of an upscale town. Westcor mall does have one of their premier malls located very close to us and during the holidays it does allow for more traffic than normal. We are very fortunate to be located on Stonecreek Golf Club. Due to the layout of the hotel, only half of our hotel is situated on the golf course and normally there is a $20.00 premium to be upgraded. I am thrilled they upgraded you so we can enhance your experience and enjoy the stay you deserved. I was very sorry to hear about the guest above you who prevented you from sleeping until midnight. In the future please let us know right away so we can send security to assist us in taking care of the concern. It is important to us all of our guest have the best experience they can. I can’t wait for you to return to us because we are currently going through renovation which is focused on enhancing the bathroom experience with beautiful new granite, lighting, wallpaper and other nice items. We hope you come back soon so we can WOW you.

On behalf of the entire team at the Embassy Suites Phoenix, Happy holidays and best wishes for a New Year.

Ila Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 December 2011

I usually stay at this place on my business trips. The hotel has a great view of the golf course and is walking distance from a mall, restaurants, gas stations, grocery store, banks, etc. Not a bad hotel at all. You obviously cant beat the breakfast in the AM, but hotel is very clean and we've never had a an issue staying here.

Room Tip: Room on the 3 to 5th floor. Stay away from the pool since it gets a little loud during managers rece...
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  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TraveltimeSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princessila01, General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 14 December 2011
Dear Valued Guest.

I was so happy to hear your wonderful comments in regarding your recent stay with us in December. You comment is exactly what we strive for everyday. I am so happy to hear your experience has always been great. I love our hotel for all the reasons you mentioned, especially the complimentary full cook to order breakfast. truly no other brand offers this much of a variety for free. The complimentary evening cocktails are a fun way to unwind after a very day. I love the area the hotel is located in and a year ago I decided to buy a home wihtin 5 mins of the hotel. It really has everyhting someone would need from 75 free standing restaurants to the Major mall across the street. I am sorry I have not had the pleaseure to meet you yet but please let me know when you are in town again so I can personally say hello. By any chance did you get a chance to experince our famous Friday Fish Fry for only $14.95? If not we hope you can fit that into your next stay with us. We look forward to serving you again.

Best wishes and happy holidays,

Ila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level 6 Contributor
118 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 9 December 2011

I have stayed in this hotel twice now and would not hesitate to recommend it. It has an excellent location right on the golf course, with a pool, and a great shopping area across the street. The rooms are clean and comfortable - not to mention spacious. I find Embassy Suites are very reliable and I enjoy my stays at them.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princessila01, General Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 12 December 2011
Dear Valued Guest

Thank you very much for sharing your comment. The best compliment we can receive is when a guest comes back to us. I was very happy to hear you were a returning guest. We are so fortunate to be located in such a nice upscale, private area locate on Stonecreek Golf course. Westcor Mall located in the paradise Village loop is one of my favorite malls to shop in the valley. The guest rooms are a nice perk when staying with us. We truly have a two room suite that has a more residential feel and I am thrilled you enjoyed your stay. We hope when you come back it will not be all business. We have some incredible spring training packages we hope you will be able to take advantage of. I look forward to having you as a guest real soon.

Best wishes & Happy holidays

Ila Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Phoenix-Scottsdale

Property: Embassy Suites by Hilton Phoenix-Scottsdale
Address: 4415 E Paradise Village Pkwy S, Phoenix, AZ 85032-7744
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Paradise Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Phoenix
#25 Romantic Hotel in Phoenix
#28 Business Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Embassy Suites by Hilton Phoenix-Scottsdale 3*
Number of rooms: 270
Official Description (provided by the hotel):
Casual contemporary atmosphere. Each of our 270 two-room suites features a separate living and sleeping area,private balcony, galley kitchen with microwave, wet bar, refrigerator and coffee maker. Two TV's with remote controls, two phones with high speed internet. Dressing area, in-room safes. All suites have spectacular views of the golf course or surrounding community. ... more   less 
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Also Known As:
Embassy Suites Phoenix-Scottsdale Hotel Phoenix
Embassy Suites Scottsdale
Phoenix Embassy Suites
Embassy Suite Scottsdale
Embassy Suites By Hilton Phoenix-Scottsdale Arizona

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