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“Lovely hotel... bad guest experience”

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Embassy Suites by Hilton Phoenix-Scottsdale
Ranked #17 of 174 Hotels in Phoenix
Certificate of Excellence
Oceanside, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely hotel... bad guest experience”
Reviewed 21 October 2013

I have enjoyed staying here on quite a few occassions, but this last experience was tense... through no fault of the hotel staff (mostly). Let me just say if I'd known Fur Con was going concurrent with our weekdn stay, I would've opted for another hotel. Adults not hired as mascots dressed in full fur costumes succeeded in scaring my girlfriend's son so much he left marks on me (I was holding him) he grabbed me so tight. Definitely ask what is going on BEFORE you make a reservation... I hope those people don't vote.

  • Stayed October 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Matrix E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 23 October 2013
Dear Matrix E, I am so sorry to hear that your girlfriends child was scared of the guests in costume. I can truly understand this and I hope you will give us another chance in the future. Thank you for staying with us and enjoy this Autumn season!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (224)
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English first
Middletown, New Jersey
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 October 2013

Held a meeting here recently and i was very satisfied with the hotel in all areas. The meeting facilities were more than adequate and the catering of the food was quite good. The layout of the hotel being on a golf course was a bonus. There were walkways and paths for jogging and walking which in the early morning was a big bonus. Not having to fight traffic was a plus.Sleeping rooms were ok...i dont expect too much from an Embassy Suites as long as bed is comfortable, room is clean and bathroom has a clean shower. a bit more of a balcony would have been nice, but wasnt the end of the world. The free breakfast was actually pretty nice..made to order omelets, but why do these places insist on having nothing but fattening muffins ewtc.Would have been great to have some fresh fruit other than bananas and apples. Maybe some melon, blueberries and strawberries would be appropriate.
overall though i would choose this property again. its manageable.

Room Tip: ask for room facing golf course..some nice sunrises...
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  • Stayed September 2013, travelled on business
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Helpful?
Thank mmonch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 23 October 2013
Dear Mmonch, Thanks so much for the great comments! I will be sure to share you request with less muffins and more fruit with our Chef. We hope to see you back real soon and have a wonderful Autumn season!
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Kigali, Rwanda
1 review
Reviewed 18 October 2013

Spacious room, nicely furnished. Very comfortable. Recommend the Embassy Suites for business or leisure travel. Staff friendly and helpful. Quiet and restful stay. Good amenities in the room and good choices or breakfast and "happy hour."

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Naasson M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 23 October 2013
Dear Naasson M, Thanks so much for the great comments! We hope to see you back real soon! Enjoy your day!
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Arlington, United States
2 reviews
Reviewed 15 October 2013

Beautiful hotel right on the golf course. Great for those who play and those who don't. Great service and wonderful breakfast. Hotel staff was very kind and eager to please. Enjoyed the rabbits and quail that was outside my window each morning. Beautiful and restful in the middle of the city.

  • Stayed October 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ricky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 17 October 2013
Dear Ricky C, Thanks for the great comments! The quail and rabbits are great aren't they? I enjoy seeing them on my way into work, its nice to see they enjoy our hotel as well. We hope to see you back soon and we wish you a great Autumn Season!
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Scituate, Massachusetts
Level Contributor
115 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 13 October 2013 via mobile

We arrived just after 1in the morning and checked in quickly with a friendly desk staff. The suite was tight for 4 adults and 2 kids but not a good choice for an extended stay. The room was quiet, clean and comfortable and lacked only enough seating for all of us to watch tv in the same room. Wifi is restricted to the lobby only. The breakfast buffet was excellent with cooked to order specialties as well as the usual hot food tables. The dining staff was friendly and attentive, and in spite of a convention crowd, nothing ran out and tables were quickly cleared. The managers happy hour was basic, with a limited array of appetizers, but again, there was a hungry " furries" convention there the same weekend.( ever have a drink with a fully costumed wolf?)
The hotel is close to the highway and easy to locate. No problems finding parking.

  • Stayed October 2013
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Helpful?
Thank tom k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 15 October 2013
Dear Tom K, Glad to hear you had a nice stay with us in Phoenix and enjoyed your complimentary receptiion as well as our wonderful breakfast. Several of our rooms have connecting doors, this may give you move room for six on your next visit. Glad you enjoyed your stay and yes there are not too many places where your can have a conversation with a fully dressed wolf at the bar :) Have a wonderful fall along the Cape!
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alexandria, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 October 2013

Awesome Customer Service and Breakfast. The Breakfast was the best I have ever had in an Embassy Suite Hotel. The room was very clean and the clean up service was very efficient. It was beautiful location in Phoenix you could see the mountains from every view. The golf course was an added feature for several of the attendees.

  • Stayed October 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lorri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 15 October 2013
Dear guest, Thank you so much for the nice comments! We hope to see you back soon at our beautiful property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 11 October 2013

The complimentary Breakfast and Evening Reception made the stay a great deal and brought our group together in quality social time. I would recommend Embassy Suites to any group that values relational time spent outside of the scheduled meetings.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank stevend541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, Front Office Manager at Embassy Suites by Hilton Phoenix-Scottsdale, responded to this review, 15 October 2013
Thank you for your kind comments! We appreciate your business and hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Phoenix-Scottsdale

Property: Embassy Suites by Hilton Phoenix-Scottsdale
Address: 4415 E Paradise Village Pkwy S, Phoenix, AZ 85032-7744
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Paradise Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Phoenix
#25 Romantic Hotel in Phoenix
#28 Business Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Phoenix-Scottsdale 3*
Number of rooms: 270
Official Description (provided by the hotel):
Casual contemporary atmosphere. Each of our 270 two-room suites features a separate living and sleeping area,private balcony, galley kitchen with microwave, wet bar, refrigerator and coffee maker. Two TV's with remote controls, two phones with high speed internet. Dressing area, in-room safes. All suites have spectacular views of the golf course or surrounding community. ... more   less 
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Also Known As:
Embassy Suites Phoenix-Scottsdale Hotel Phoenix
Embassy Suites Scottsdale
Phoenix Embassy Suites
Embassy Suite Scottsdale
Embassy Suites By Hilton Phoenix-Scottsdale Arizona

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