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“Nicest Manager and staffing I have ever met”

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Candlewood Suites Phoenix
Ranked #71 of 174 Hotels in Phoenix
Certificate of Excellence
Williston, North Dakota
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nicest Manager and staffing I have ever met”
Reviewed 21 August 2014

These individuals that work at this hotel are kind, warm heated, offer to help at all times. They are truly a wonderful bunch from The manager to the staff. If you want a warm friendly clean place to stay this is it.right off the freeway, easily accessible and well worth the price!

Room Tip: they are all good as far as I know.
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank oilfieldgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review, 25 August 2014
Hello Oilfieldgirl,
Thank you for taking the extra time to acknowledge our hotel and the team. We certainly hope that if the future keeps you in the area or brings you back that you will again stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 reviews from our community

Traveller rating
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    17
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    4
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36
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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  • English first
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English first
Fort Lauderdale, Florida
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 August 2014 via mobile

The front desk staff was very accommodating. The hotel seems to be ideal for longer stays. They offer a huge array of DVD movies free to check out cause every room has a player, complimentary washer and dryers usage and you can "borrow" kitchen stuff. The hotel itself is older but the room furniture is modern so you barely notice the age.

Location was okay near the highway and its true, noise is not a factor.

Tip: they do not provide breakfast but each room has a kitchen so be ready to cook or go out on your own!

Stayed August 2014
Helpful?
1 Thank sweetttea33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review, 25 August 2014
Hello Sweetttea33,
Thank you for taking the time to leave our hotel this great review. Our team is happy to hear that you were able to enjoy the amenities that make us unique such as the DVD's, guest laundry and our Lending Locker. We hope you choose us again next time you are in the Phoenix area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
142 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 11 July 2014

I stayed here one night when driving from Texas back to California. The hotel is set near an extremely busy road, but traffic noise is kept to a minimum so shouldn't bother anyone. Rooms had great amenities, including cooker, fridge freezer etc and was perfectly clean.The AC worked brilliantly, which in Phoenix is a life saver and kept everything really cool. The surrounding area wasn't that great with nothing much nearby, however I really didn't like Phoenix so I'm probably a little biased. Overall the stay was adequate, Don't expect luxury though, you get the finish you pay for, and that's fine!

  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SacredTrickster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review, 16 July 2014
Hello GLCM87,
Thank you for taking time to leave our hotel a review, we appreciate and value your feedback. Nice to know that you were able to utilize our amenities and that you were able to stay COOL! Very important during our hot Phoenix summer months. We hope to see you back in the future if life brings you back our way.
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Montreal, Canada
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 7 July 2014

Very good place to stay if you don't need daily cleaning services.
Lots of parking
Near highway but noise is not an issue on a side or back room.
Very clean
Full size fridge ,microwave,stovetop,dishwasher ,complete kitchen with dishes ,pans etc.
Free use of washer and dryer,fitness room and little convenience store.
Everything worked well except the air conditioner which was noisy. When I notified them they came and put a new one in immediately. I was impressed ! It was much better.
The only other thing that was out of order was their computer in the lobby for guests to use.
I had my own but they were kind enough to print my boarding passes at the front desk.
The price is very reasonable for what you get.
Highly recommended .

Room Tip: Ask for a room in the back or as far as possible on the side.
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank vidtrans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review, 10 July 2014
Hello Vidtrans,
What an exceptional review you left for our hotel. Thank you very much for taking the time to acknowledge the details of your stay. Our entire team appreciates guests such as yourself and we hope to see you back next time you are in the Phoenix area.
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Ireland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2014 via mobile

I was very impressed by our room at the Candlewood Suites, it was spacious, clean, comfortable, well designed and had everything you could need for an enjoyable stay. Including a fully equipped kitchen, lots of comfortable seating and a flat screen TV with lots of channels. The staff were very friendly and helpful. I would definitely recommend this hotel to anyone staying in the Phoenix area!

Stayed June 2014, travelled as a couple
Helpful?
2 Thank i-am-a-starr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review, 17 June 2014
Hello I-am-a-starr,
Thank you from the entire Candlewood Suites Phoenix team for taking the time to leave us this stellar review. It sounds like you really made your suite your home while you were staying with us and that is exactly our goal....for our guests to feel free. Thank you for future recommendations and we hope to see you back next time you are in the Phoenix area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glendale, Arizona
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 May 2014 via mobile

Never really get the opportunity to see how nice Candlewood is supposed to be. There was a deal offered online that was "Pay when you stay" When trying to check in we were told different. Problem is they still charged my card $50. My husband and I are in the process of fighting an illegal eviction, our belongings are in storage units and our kids are with family members. We both work and trying our best to get back into a house, a week of being able to earn the funds to pay for the room would've been a relief. Yes businesses need to make money but they should at least state that "pay when you stay" doesn't actually mean "pay when you check out". Other hotels that offer the same deal actually allow you to pay when you checkout. And yes i did check out other places with the same offer.

Stayed May 2014, travelled with family
Helpful?
3 Thank KidRockGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review, 30 May 2014
KidRockGirl,
Thank you for taking the time to leave your feedback regarding the Phoenix Candlewood hotel. I would value your input regarding the "Pay when you stay" deal that you mentioned. If you could please contact me with further information so I can research further I would appreciate it. We never like a guest to leave our hotel unhappy. You can reach me by email at aeryn.ohlendorf@ihg.com or by phone at 602-861-4900. I look forward to hearing from you.
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Baltimore, Maryland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 May 2014

I wasn't expecting too much since it seems like an ordinary hotel is an ordinary part of town. But I was very surprised. This hotel was much nicer than expected. The location is very convenient to various parts of the large Phoenix area.

It was very clean and safe. All of the workers were friendly. Had a very warm heated pool and a hot tub. The small workout room was enough. The room was fairly large. I especially appreciated that they let us look at two rooms and pick our favorite one.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 260Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review, 12 May 2014
Hello 260Jeff,
Our team appreciates you taking time to write us this wonderful review. We love to hear that our guests are enjoying all the different amenities that make our hotel special. Our Phoenix Candlewood family hopes to see you back real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Phoenix

Property: Candlewood Suites Phoenix
Address: 11411 N Black Canyon Hwy, Phoenix, AZ 85029-3448
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Phoenix
#38 Business Hotel in Phoenix
#53 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Phoenix 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. At the Candlewood Suites Phoenix hotel, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your over-sized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD player and VCR. Borrow your favorites from our free video and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. We re a pet friendly hotel, too (fees apply). The Candlewood Suites Phoenix hotel is an all suites hotel near Honeywell Automation College and close to Cactus League MLB Spring Training. We are a 2011 Cactus League Spring Training hotel! The Candlewood Suites Phoenix hotel is located near Maryvale Stadium and Peoria Sports Complex. We are a 2011 Phoenix International Raceway hotel! The Candlewood Suites Phoenix hotel is located near Phoenix International Raceway. ... more   less 
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Also Known As:
Candlewood Suites Phoenix Hotel Phoenix
Candlewood Phoenix
Phoenix Candlewood Suites
Candlewood Suites Phoenix Arizona

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