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“Satisfactory” 4 of 5 bubbles
Review of TownePlace Suites Phoenix North

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TownePlace Suites Phoenix North
Ranked #60 of 173 Hotels in Phoenix
Certificate of Excellence
Queen Creek, Arizona
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Satisfactory”
4 of 5 bubbles Reviewed 11 July 2012

This was my first time staying at a TownePlace. Upon arrival the front desk employee was friendly and recognized me as a rewards member and handed me hand-written welcome letter with my name on it. It was a nice touch. In the end, there was nothing sexy about the property but it was very clean and comfortable and spacious. The pool was small and located by all the parking so it didn't feel private but it was clean and my daughter was just happy to swim. The free breakfast offered microwaved Jimmy Dean biscuit sandwiches and plenty of yogurt and cereal and toast.

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Brad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 reviews from our community

Traveller rating
    70
    63
    13
    2
    4
See reviews for
49
23
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50
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Italian first
  • Korean first
  • Any
English first
Calgary, Canada
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 30 June 2012

Stayed for a week recently and got upgraded to a two bedroom suite. It was nice and clean with a breakfast which is far better than what is typically offered at a TownePlace Suites. There is a small but refreshing pool, and a bbq for guests to use. They also have free (and fast) wifi, and two free computers and printer in the lobby which I made use of to print. The laundry facilities were great as well. My only complaint is the gym which was pathetic. Very small, and they didn't have an elliptical. To the hotel's credit, they made arrangements for me to use the gym at the Courtyard a few hundred yards away, but their elliptical was in pretty poor shape. Unless you place a lot of value on the gym, I would strongly recommend this hotel.

  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Soly44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, NE
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 12 April 2012

We stayed in a two bedroom suite. It was very nice to have a full kitchen in the room. The furniture could use a little updating some of it is getting old and tired. The rooms were clean and comfortable. The AC worked very well. Most of the staff was helpful and friendly, could have had a better knowledge of the area instead of relying on computers to get all of their information. If you are not traveling with a computer be prepared to use one in the lobby with no privacy. The internet works well but does seem to be throttled, takes a long time to upload photos. Right on the interstate but couldn't hear traffic at all. There is a dog park just across the street and a large shopping area across the interstate. Would stay here again if returned to Phoenix.

Room Tip: The higher the better in my opinion.
See more room tips
  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jlsrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maple Grove, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 March 2012

Stayed for 3 nights while at spring training so did not spend a ton of time in the room. Room was clean but did have slight smell when first entered the room. Turned on fan and smell went away quickly. Only other issue was some holes in the window screen but not a big deal. Breakfast was very nice. Staff very friendly. Let us have a late checkout. Would stay again.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manlius, New York
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

I really appreciated the spacious and clean suite I got assigned. Simple but comfortable. The beds are comfy and firm. The staff was very polite. Breakfast is just ok and the breakfast room a bit gloomy. Definitely would try to improve.

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank vate69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prescott, Arizona
Level Contributor
584 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
3 of 5 bubbles Reviewed 26 November 2011

Nothing fancy. Beds were NOT comfortable. In 6 night stay didn't get a good night's sleep. HVAC has issues. Warm never got cool, and it was NOVEMBER. had to wake up clerk one morning to open breakfast room. Two juices were not working. Poorly maintained breakfast on weekend. Will NOT stay here again.

  • Stayed November 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Holden20777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 18 November 2011

A year ago I walked away from this property because of a rude desk clerk when I tried to check in. At that time I called Marriott for a cancellation and new reservation at another property.

The room was appointed okay, but having stayed at other TownePlace Suites properties (in Phoenix area, Minnesota and Texas) it did not live up to expectations. The room was cramped, it seemed difficult to spread out and get work done. The TV was analog, with long lag between channel changes. The bathroom was just average clean, the toilet seat was loose, and the tub could use more elbow grease to get it clean. Oh, yes, the shower curtain was mildewed. I found the room too warm and was unable to get it cool enough. At least breakfast was decent, but the breakfast room attendant seemed to hover and want to snatch up dirty dishes almost before they were available. It simply seemed rude to clean the table before I was finished eating.

Though it was among the cheapest in the Marriott chain in Phoenix for the date of my stay, it might have been better to choose another site. Next time I will pass this one by. I shared these comments with the property by way of a comment card.

Room Tip: Request upper floor room away from elevator
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  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank DonM532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Phoenix North

Property: TownePlace Suites Phoenix North
Address: 9425 North Black Canyon Freeway, Phoenix, AZ 85021
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Phoenix
#21 Family Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — TownePlace Suites Phoenix North 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Towneplace Suites Phoenix Metrocenter Mall Hotel Phoenix
TownePlace Suites Phoenix North Arizona

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