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“Basic, Cheap, Value for money”

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Econo Lodge Airport
Ranked #87 of 174 Hotels in Phoenix
Reviewed 25 July 2014 via mobile

I don't normally use real budget hotels, as I've had some bad experiences. But I was pleasantly surprised by this one. I was traveling home from a trip and had an overnight layover at Phoenix, and just needed a shower and to get my head down for a few hours. The hotel was very basic, but clean. Receptionist was helpful. Continental Breakfast, again was very basic but good. (coffee, Muffins, bagels, pastries) The hotel even has complimentary airport shuttle. So all in all, I think it was pretty good value for money. In life you usually get what you pay for. So don't expect the Ritz, but do expect to be surprised by a budget hotel.

Stayed: July 2014
1  Thank Toolmantym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
familyinn, Manager at Econo Lodge Airport, responded to this reviewResponded 29 July 2014

Thank you so much for acknowledging the efforts of our staff to make you feel comfortable. We are so glad that your stay was peaceful and we look forward to seeing you again!

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217 - 223 of 429 reviews

Reviewed 18 July 2014

My daughter arrived at this Econo Lodge at midnight with her two young children. She had a room booked ahead of time. Her debit card would not go through when she tried to checkin. A call to Wells Fargo ended with the rep saying there was no reason for the card not to be valid and acceptable for payment. This didn't matter to the desk clerk and she was not willing to accept his word on the subject. Granted, my daughter didn't have enough cash on her and no she didn't have a credit card. Not having backup payment was shortsighted on her part. But, I was willing to give my credit card info to the clerk over the phone and pay for the room. She said that was not possible no matter the unfortunate circumstance. I still cannot understand why but the clerk instructed me to go online to Expedia.com and book another room. Understand it was 2:00 a.m. here in Texas at the time. Expedia is exactly where we booked the room in the first place and I had used my credit card to do so. So I got online and made another reservation. I then had a confirmation number to give the clerk...that wasn't good enough. She had to wait to "receive" the booking on her computer. This took 40more minutes. Meanwhile the children were exhausted and hungry and falling asleep on the couch in the reception area. For their bodies it was 2:00 a.m. So...trying to get this straight in my head...I couldn't just have given the clerk my credit card information over the phone an hour earlier to pay for the room but they would accept my credit card information form of payment over the internet? Why this was any different I don't get it. What was to already be a bit of a stressful schedule for the travelers in the first place , Econo Lodge made if far more stressful. I guess when you are an accommodation of airport convenience...hospitality and compassion are not a high priority.

  • Stayed: July 2014, travelled with family
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1  Thank caroltis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

My husband, an Army Disabled veteran, and I stayed here in April,
My husband had checked into the room around 9pm. After seeing bugs crawling on the dloor he turned on the bathroom light to find a used drug needle in the bathroom.
He calledvthe front desk to explain the situation. The front desk , irritated, switched him to another room. No appologe, no help moving his things. This is NO WAY to treat a servimem, nor anyone else.
The following morning my husband went to the front desk to xomplain aboutbthe night before to be told. No discount, again no apologies.
I hope this place goes out of business......its not a safe place for Anyone!!!!!

Room Tip: Go somewhere else for a clean safe room
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  • Stayed: April 2014, travelled with family
    • Rooms
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3  Thank Noel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
familyinn, Manager at Econo Lodge Airport, responded to this reviewResponded 26 July 2014

I sincerely apologize for the very unfortunate incident you experienced at our hotel. I want to apologize for the fact that you encountered resistance and that you felt insulted by the inappropriate comment and behavior of the staff member. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

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Reviewed 16 July 2014 via mobile

Place is average. Bed is hard, room was very hot when I got in to it. TV is old. Furniture shows a lot of use, and is worn on the corners. Outside looks good. Internet does not work. Desk clerk was new and seemed to be overwhelmed. When asked about the Internet it took 3 different calls only to find out that it was down for the night, and that the supervisor would have to call to have it fixed in the morning.

Stayed: July 2014, travelled on business
Thank Kurt D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
familyinn, Guest Relations Manager at Econo Lodge Airport, responded to this reviewResponded 18 July 2014

We sincerely appreciate your time and effort to write us a very insightful review. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel.

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Reviewed 3 July 2014

I just wanted to comment about Keith. He was extremely professional and kind-hearted. Also, willing to help with anything. I had trouble booking the room and he was extremely willing to help and treated my friend and I as proper guests. I would recommend this hotel as it is reasonable and clean. I would not recommend this property if you don't have a car. However they do have a free airport shuttle.

  • Stayed: June 2014, travelled as a couple
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Thank Kim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
familyinn, Guest Relations Manager at Econo Lodge Airport, responded to this reviewResponded 5 July 2014

Hello Miss Kim E,

Thank you very much for commending the efficiency of Keith during your recent stay with us. I will share your feedback with him as I know he will be pleased to know of your commendation. I am very glad for your generous recommendation for our hotel and for taking note of the quality of clean in our place.We hope to have you again soon.

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Reviewed 17 June 2014

The room was not dirty but had not been carefully cleaned- food on the floor just under the edge of the spread. Carpet grungy. The bathroom was clean, YAY. water pressure and temp OK. The room was shabby and had been well used. linens were clean but stained. The front desk clerk, I wrote his name down but now forget it, sandy haired, was just great. the breakfast was so-so at best- instant oatmeal, bananas and underripe oranges, poor quality pastries and bagels. The front desk clerk did see to it that cream cheese (which was listed on the info sheet as available at breakfast) was provided after the first morning. It was quiet at night, the pool was small but nice; there was a beer tasting microbrewery within walking distance but the folks there were horrified that we were "Walking in this neighborhood?!" NO resources for food/beverage other than a convenience store about a block away. The van to the airport was on time

  • Stayed: April 2014, travelled with family
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Thank barbarabar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
familyinn, Guest Relations Manager at Econo Lodge Airport, responded to this reviewResponded 20 June 2014

Hello barbarabar,

Please know that we take our guests concerns seriously as we want to provide value services to all of our guests.Your comments on the room assigned to you will not go unnoticed as I will bring this matter to management so that this is evaluated and addressed accordingly. Thank you for your candid review as it will help us identify aspects we need to improve in order to be able to offer better accommodation to you on your next visit. Thank you for your business.

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Reviewed 16 June 2014

Living south of Tucson, but flying from Phoenix often works best if you stay the night before close to the Phoenix airport. A number of hotels and motels offer both free parking and shuttle service. We found this motel to be very convenient and while not new, our room was clean and well maintained.The shuttle to the airport is not exclusive to this motel, but even with several other stops, the trip took less than 15 minutes. For pickup on your return you can call the motel for directions to the proper shuttle pickup point. The breakfast room is pretty basic with packaged sweet rolls,bagels, juice, coffee, etc.but provides an adequate snack before going to the airport.I did not see any restaurants within walking distance. The room rate was reasonable and overall I would recommend this motel for a park,sleep and fly trip

  • Stayed: April 2014, travelled as a couple
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1  Thank AZ4Now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
familyinn, Guest Relations Manager at Econo Lodge Airport, responded to this reviewResponded 17 June 2014

Hello AZ4Now,

Thank you very much for finding our hotel of good choice. I am glad that you were comfortable during your stay with us and we have met your expectations. We truly appreciate your feedback as it allows us to monitor the quality of services we have provided our guests. Please know that your satisfaction is our goal to achieve for giving us your business. I hope you will come stay with us again on your trip to Phoenix.

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Additional Information about Econo Lodge Airport

Address: 3037 E van Buren St, Phoenix, AZ 85008-6806
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #87 of 174 Hotels in Phoenix
Price Range: £40 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge Airport 2*
Number of rooms: 95
Official Description (provided by the hotel):
*Call about our Park and Fly Packages* *Call about our Airline Employee rate specials* The Econo Lodge Phoenix Airport is just 1.2 Miles from the Sky Harbor International Airport and offers a free 24 hour shuttle to and from the hotel. Econo Lodge also offers Park and Fly rates (extended car parking) for guest looking to park there car while on vacation/business, please call the hotel directly for Park and fly rates. The Econo Lodge offers a free continental breakfast from 4am to 9am, all rooms feature free wireless high speed internet. ... more   less 
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Also Known As:
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Airport Phoenix, Arizona

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