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“Fairly average, decent stay, a few quirks” 3 of 5 bubbles
Review of Fairfield Inn & Suites Phoenix Midtown

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Fairfield Inn & Suites Phoenix Midtown
Ranked #33 of 174 Hotels in Phoenix
Certificate of Excellence
Malvern, Pennsylvania
Level Contributor
592 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 420 helpful votes
“Fairly average, decent stay, a few quirks”
3 of 5 bubbles Reviewed 6 November 2013

A decent enough stay for this class of hotel. However, I have stayed at plenty of other similar hotels and this property didn't measure up to my expectations (based on the competition). Pros: Efficient check-in, friendly front desk staff, small parking lot, wide variety of restaurants within walking distance, light rail station access, no problems with HVAC or shower water pressure/temperature. Cons: noise from garbage collection pickup early in the morning at the neighboring Burger King; the club chair was hard as a rock and not comfortable to relax with a good book or watch TV; either the room refrigerator or something else kept generating a noise that sounded like tapping on the door; the fitted sheet on the mattress was sized incorrectly (too large and annoying that it slid off easily); basic decor and old bathroom.

Room Tip: Don't stay on the side facing Burger King.
See more room tips
  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Keystone_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Phoenix Midtown, responded to this review, 20 November 2013
Keystone_Traveler,
Thank you for writing a review and sharing feedback from your stay. We sincerely apologize that we fell short of meeting your expectations. I appreciate you recognizing our friendly staff and variety of conveniences that our location offers. Your comments provide many opportunities for improving our guest experience. We value you as our guest, and we do hope you'll consider staying with us again. Thank you again for writing.

Sincerely,
Valerie McHolm, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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301 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
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English first
arizona
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 6 November 2013

We stayed at this property while in Phoenix to see a Diamondbacks game. The lobby was undergoing renovations. The floor was torn up and the area was dusty. There were workmen using tile cutters just outside the area of the elevators and the sound was so loud I had to plug my ears while waiting for the elevator, as did others. The buffet was closed but we were offered coupons to use at the Denny's next door, which was welcome, however, it took 45 minutes to get our food and when it arrived the pancakes were cold and had to be sent back. I am a Marriott rewards member and was sadly disappointed with our stay. I will say that the front office staff was friendly, as others have mentioned.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Service
Helpful?
Thank MargaretArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Phoenix Midtown, responded to this review, 8 November 2013
MargaretArizona,
Thank you for sharing feedback. It's unfortunate to hear that you had a disappointing experience and I sincerely apologize for the inconveniences you encountered during your stay. All renovations have been completed and we appreciate the understanding as we worked to improve our facilities. We hope you'll visit us again so we can have an opportunity to provide a more positive stay in the future. Thank you again for writing.

Sincerely,
Valerie McHolm, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
colombo
1 review
5 of 5 bubbles Reviewed 18 October 2013

I visited Pheonix with 3 of my friends last June/July and it was my first trip to USA. We stayed at Fairfield hotel more than 20 days and their service was AWESOME. Personally I must thank to Sarah (Operation Manger of the Hotel).. I forgot to bring my power adapter and was really struggling to recharge my laptop. I spoke to Sarah and unexpectedly she traveled with me to find converter even at night at about 8.00 PM and also she gave me some web sites also to find a suitable devise. I really appreciate it and Thank you so much.

Not only Sarah, all her staff was really helpful. Room Service, Food and everything was good. whenever we requested for shuttle service, they provided it - thank you so much.

I'm so glad to tell you all that, once again we are coming to PHX and have selected Fairfield and reservation has already made.

Need a help from Hotel Management - Please kindly provide us contact e-mail address from Fairfield Inn Phx (FIY - Reservation # 80693156) - Thank you !

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chandana k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Phoenix Midtown, responded to this review, 21 October 2013
chandana k,
It's wonderful to hear from you. Thank you for taking a moment to share feedback from your experience at Fairfield Inn & Suites Phoenix. We appreciate your kind compliments regarding our staff's excellence in service and sincere hospitality. I will be certain to share your comments with our team, in addition to recognizing Sarah with a special commendation for her outstanding service. Incredible reflections like yours gives us an opportunity to praise our staff on their continued efforts to make every stay an exceptional one. We look forward to welcoming you back as our guest again soon. Thank you once again for writing.

Sincerely,
Valerie McHolm, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pearl River, New York
Level Contributor
179 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 14 October 2013 via mobile

From our pick-up by Mary K. In the courtesy shuttle to our check-out, two days later, everything was perfect! The complimentary breakfast overseen by, Socorro, was stocked with many choices including fresh-made waffles, fresh-cut fruit, fresh bagels a choice of scrambled or hard boiled eggs. Coffee and tea are available throughout the day.
Our room on the fourth floor , Rm 423 was spotlessly clean and quiet. In fact, we are returning to this property at the end of our vacation in Arizona and have requested to be assigned to the same room.
The staff here is pleasant and accommodating, making for an extremely welcoming stay. Thank you.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Randy105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Phoenix Midtown, responded to this review, 21 October 2013
Randy105,
Thank you for sharing feedback regarding your stay with us at Fairfield Inn & Suites Phoenix. It's great to hear that our clean accommodations, friendly staff, and complimentary services exceeded your expectations. We're happy to have had you as our guest, and we appreciate you choosing to stay with us again at the end of your vacation in Arizona. Thank you once again for writing.

Sincerely,
Valerie McHolm, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
101 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 10 October 2013

The Hotel is part of Marriott chain, new great rooms, clean and modern, very welcome staff nothing to complaint, highly recommend , our thank you to "Lana" who made our stay very comfortable , great Breakfast ...

Room Tip: whole Hotel is very good
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Phoenix Midtown, responded to this review, 21 October 2013
Alex C,
We appreciate your review and high recommendations of Fairfield Inn & Suites Phoenix. It's fantastic to receive your compliments regarding our hotel, but more importantly our staff. I'm pleased to hear that the excellent service and warm hospitality you received made for a comfortable stay. I'll be certain to recognize Lana with a special commendation for her outstanding service and thank you again for sharing your feedback. Please plan to visit us again soon. Thanks again.

Sincerely,
Valerie McHolm, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chino, California
1 review
5 of 5 bubbles Reviewed 2 October 2013

We are Marriott Vacation Club owners and often stay at a Residence Inn or a Fairfield Inn. This last visit at Fairfield Inn Midtown was the best. Everyone there made our visit pleasant. Thank you, Midtown.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Phoenix Midtown, responded to this review, 5 October 2013
Lynne W,
Thank you writing a review about your experience with us at Fairfield Inn & Suites Phoenix. We’re happy to have had you as our guest, and we’re glad you had an enjoyable stay. We hope you’ll have an opportunity to visit us again in the near future. Thank you again for writing.

Sincerely,
Valerie McHolm, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 September 2013

Pleasant stay at the Fairfiled, great staff, clean and comfy. Best part is proximity to the action downtown. You can ride the light rail for free with your ticket for some events & concerts ! Free brekky too !

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ElRey1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Phoenix Midtown, responded to this review, 23 September 2013
ElRey1960,
I’m delighted to hear of your pleasant stay with us at Fairfield Inn & Suites Phoenix. It’s great to know our friendly staff, clean accommodations, and close proximity to downtown perfectly suited your travel needs. We hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Valerie McHolm, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Phoenix Midtown

Property: Fairfield Inn & Suites Phoenix Midtown
Address: 2520 N Central Ave, Phoenix, AZ 85004-1335
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Phoenix
#38 Business Hotel in Phoenix
#38 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Phoenix Midtown 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Welcome to the Fairfield Inn & Suites Phoenix Midtown hotel located in the heart of Phoenix alongside the Light Rail Line. Our Phoenix Midtown hotel is conveniently located to the Convention Center, Talking Stick Resort Arena, Chase Field Ballpark, ASU Downtown and Grand Canyon University. We are also near Phoenix downtown offices, museums including Heard Museum, a variety of restaurants, and hospitals including St. Joseph's, Phoenix Children's, Dignity Health Care and Banner Health. While traveling to the Midtown Phoenix area, enjoy an abundance of amenities that we offer. Enjoy our complimentary continental breakfast, fitness center, outdoor pool, and complimentary high speed and wireless internet access throughout this hotel in Midtown Phoenix. We also offer complimentary local area shuttle (6A to 10P) along with to the airport for a $10 fee each way. Not only do we offer the amenities you deserve at our Midtown Phoenix hotel, you'll also receive outstanding service along with modern comfort. ... more   less 
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Also Known As:
Fairfield Inn And Suites - Phoenix
Fairfield Inn & Suites - Phoenix Hotel Phoenix
Fairfield Inn Phoenix
Fairfield Inn Hotel Phoenix
Phoenix Fairfield Inn
Fairfield Inn & Suites Phoenix Midtown Arizona

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