Service industry people have it tough, so I rarely will leave either a bad tip or a bad review. However, having been a frequent patron of this place, I think I can speak to a clear and consistent pattern here of service that isn't patently bad, but is not what I personally call good service.
My Google review describes the perkiness factor as "Mary Hart on a caffeine overdose" and that pretty much is half the problem. Okay, not everyone is as annoyed by that as I am. Take that part with a grain of salt. However good servers adjust to the temperament of their client. As I said, it's a hard job, so I tend to cut some slack, until it's a pattern. This place "overdoes it" (in a bad way) as a pattern.
However, it's also a constant pattern for them to take their time with service. You can be done with your food for 5, 10, 15 minutes and still no one comes by to ask "Would you like something else, or would you like the check now?" Now, when I'm there for dinner and not in a hurry (as I usually won't be at dinner) this is fine. Well, it's still not really fine to assume that -- life isn't for wasting. But I can be easygoing about it. But during a workday, during the lunch hour, SLOW or INACCURATE are the last two things I want. "Oh, that's not what you ordered? I'm sorry I'll take it back and it'll be fine." Well... no, not if I wasted 15-20 minutes waiting for the wrong thing in the first place. And I'm still hungry. And my lunch time is now almost over.
Maybe they are trying to not rush people, but again, I think sizing up your customer is a skill that can be learned and these people have one mode "Slow and overly-perky." Acceptable from your four year-old, not from your server.
Yes, mistakes happen. And I can generally be forgiving. But I've given this place about ten too many chances. The food is darn good, and the chain itself is awesome. However this location either has a failure in culture, or failure in management. So rather than gong to the Oregano's in walking distance of work, and close driving distance of home, I will now be going to the other locations occasionally -- NONE of which I have EVER had a service issue with. EVER.
Now, if you want to go somewhere and not have the waiters/waitresses rush you during lunch? This is the perfect place.
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