We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express and Suites Phoenix North - Scottsdale
Ranked #97 of 174 Hotels in Phoenix
Reviewed 1 January 2014

I stayed here 1 night while driving thru. The hotel is brand new and very modern. Everything is your standard new Holiday Inn Exp style which is very modern. It is right next to the highway which is convenient but set far enough back that I never heard it. The parking is all very secure due to its location at the end of a road.

I did have trouble finding it initially. The address of the hotel is not on my GPS so I ended up on the wrong side of the highway. If you call the hotel, they will give you the address of the Walgreens which is across the road, which will be on your GPS.

Room Tip: I suppose the back side, away from the highway would be quieter, but I didn't hear a thing on th...
See more room tips
  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mugsydogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKuber, Public Relations Manager at Holiday Inn Express and Suites Phoenix North - Scottsdale, responded to this reviewResponded 8 January 2014

Dear Guest,

Thank you for taking the time to write about your pleasant stay with us. We are trying to fix the location issue and hope it will get resolved very soon. We hope to be of service to you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (59)
Traveller rating
Traveller type
Time of year
Language

54 - 59 of 59 reviews

Reviewed 27 December 2013

This hotel is brand new and they are clearly still working out a few kinks. Firstly, no cab drivers knew how to get to the hotel due to the new and kinda secluded location (not the fault of the hotel) and I had to give directions to the cab drivers multiple times. The staff was friendly during our stay, storing our bags after checkout while we went out to lunch before our flight. But that is where the positive ends.
During our 4 night stay our room was never cleaned. The bed was never re-made, the trashes never emptied and we were only given fresh towels 1 time by a housekeeper who dropped them off in the evening. To me this is unacceptable. After we checked out we received a $250 charge for "room cleaning fees" as they stated we left the room an "absolute disaster". A few towels on the floor and plates from breakfast doesnt seem like a disaster to me considering our room was never cleaned during our stay. They also sent us images of a "stain" on the bed we were required to pay for that was not present when we left and looked like a bag placed on the bed.
When discussing this claim with a member of the sales team we found him extremely disrespectful as he stated my boyfriend should "train his girlfriend better" to leave the room cleaner and allow for cleaning staff to come in during the day (the room was vacated for most of the day and cleaning staff was never turned away nor the do not disturb sign left on the door; they did not attempt to clean the room). Despite having a generally positive experience while at this hotel (although nothing special) I would not stay here again nor recommend this hotel to anyone else due to this extreme disrespectfulness by an employee and absurd extra charges.

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KCD1924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express and Suites Phoenix North - Scottsdale, responded to this reviewResponded 11 January 2014

Dear KCD1924,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the service you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. We would also like to follow up with you directly and have sent you a private message.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013

Great stay. There was friendly service, great breakfast was included and substantial. Hotel is very convenient to Musical Instruments Museum, what a jewel! Must visit and plan to spend a lot of time there!!

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ElaineM948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKuber, Public Relations Manager at Holiday Inn Express and Suites Phoenix North - Scottsdale, responded to this reviewResponded 8 January 2014

Dear Guest,

Your great comment is appreciated and we certainly look forward to you spending many more nights with us. Thank you so much.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

We spent two nights at this hotel. Staff were very nice and helpful. Room was large and clean, not fancy but good. Free WiFi and breakfast, nice work out room, good price. I travel often and this is a good friendly comfortable hotel.

Room Tip: I wasn't traveling with kids but did not see any kid activities, I may be wrong. There is no re...
See more room tips
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mojad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKuber, Public Relations Manager at Holiday Inn Express and Suites Phoenix North - Scottsdale, responded to this reviewResponded 8 January 2014

Dear Guest,

Thank you for taking the time to write the first review about our brand new hotel. We appreciate the nice comments. We hope to see you again if you ever are in this area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2016
Google Translation

  • Stayed: November 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2016 via mobile
Google Translation

Stayed: July 2016, travelled on business
Thank h77sVEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express and Suites Phoenix North - Scottsdale, responded to this reviewResponded 31 July 2016
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Phoenix hotels
Paradise Valley
Embassy Suites by Hilton Phoenix-Scottsdale
Deer Valley
Drury Inn & Suites Phoenix Happy Valley
Show Prices
Show Prices
Show Prices
Desert Ridge
Marriott's Canyon Villas
Marriott's Canyon Villas
#22 of 174 in Phoenix
807 reviews
North Mountain
Hyatt Place Phoenix - North
South Mountain
Holiday Inn Express Phoenix Airport (University Drive)
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express and Suites Phoenix North - Scottsdale? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express and Suites Phoenix North - Scottsdale

Address: 4575 E Irma Ln, From Loop 101 take Tatum Blvd exit and go north 1/4 mile to Rose Garden Ln. and turn left. Street will curve into Irma Ln, Phoenix, AZ 85050-4315
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #97 of 174 Hotels in Phoenix
Price Range: £118 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Phoenix North - Scottsdale 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
An ideal location near Mayo Hospital and Desert Ridge Phoenix. Situated at Loop 101 and Tatum Boulevard, the Holiday Inn Express & Suites Phoenix-Scottsdale North is just blocks from the Mayo Clinic, the Musical Instruments Museum, Desert Ridge Market Place, Desert Ridge Conference Center, Reach 11 Sports Complex, and City North shopping center. Phoenix and Scottsdale, AZ are home to US Airways Center, Chase Field (home of the AZ Diamondbacks), University of Phoenix Stadium (home of AZ Cardinals), Arizona State University (ASU) and its Sun Devil Stadium, the Heard Museum, Barrett Jackson Car Show, Arabian Horse Show at Westworld, PGA Waste Management Open, and numerous other events throughout the year. Within a short walk, you will find Desert Ridge Marketplace featuring a great selection of shops, restaurants, and entertainment. For business travelers, the complimentary high-speed Internet access helps you to stay in touch with the office and be prepared for your business meetings. Loop 101 and SR51 connect our hotel with Sky Harbor International Airport and the major corporate centers in Phoenix, Scottsdale, Glendale, Peoria, Tempe, Mesa, and Chandler. Our outdoor swimming pool and 24-hour fitness center will help you unwind and relax during your stay. Plan your Arizona get away today and come to enjoy a blazing stay at our brand-new hotel in the Valley of the Sun. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), IHG, Hotels.com, Expedia, Ebookers, TripOnline SA, Evoline ltd, HotelQuickly and getaroom.com so you can book your Holiday Inn Express and Suites Phoenix North - Scottsdale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express And Suites Phoenix North - Scottsdale Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing