I've been to this place multiple times and have had satisfactory service and descent food during lunch. Today was off the charts bad. Horrible service, cold and tasteless food, and lastly no apology for either.
My girlfriend and I arrived at 11:50am for lunch, were seated promptly and had our drink and food order taken shortly there after. After our drinks were dropped off we then didn't have contact with the waitress(the owners daughter) for 35 minutes. When she did check on us it was to figure out what our food order was. Ten minutes later or food was dropped off, but it wasn't the food we ordered. Since this was a workday lunch we accepted out food and asked to see if we could have our bill discounted. The waitress said she "didn't think they did that". When we asked to see a manager, she responded she was the manager.
I highly recommend that no one gives this place any business. There are plenty of places downtown to grab lunch where they treat their customers with respect and common courtesy.
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