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“Good service. Nice facilities. Tired decor”

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Radisson Hotel Phoenix Airport
Ranked #28 of 174 Hotels in Phoenix
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good service. Nice facilities. Tired decor”
Reviewed 4 January 2014 via mobile

Nice enough hotel. Love having a burger in the bar area after a long flight and the server is always smiling and friendly and helpful. It's all comfortable and great for a night or two close to the airport. Always a good welcome and nice staff. It's just the decor when you get up to your floor that let's it down - it really does need a makeover but that said the room is fine with a nice big comfy bed and that is what is important after a long travel day!

Stayed January 2014, travelled as a couple
Helpful?
1 Thank rmgstephenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, 6 January 2014
Thanks for your feedback regarding your stay at the Radisson Phoenix Airport. I appreciate your great comments about the staff, location and RBG lounge. We will use your comments regarding the guest floors in our planning of the next phase in our product refresh. Best wishes,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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Arizona
Level 6 Contributor
182 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 299 helpful votes
Reviewed 30 December 2013

We stayed on Christmas Eve for just one night. I stayed at this hotel strictly due to the reviews of the Trip Advisor family. They are not wrong!

As a Concierge member, we were treated exceptionally well! In fact, we found nothing lacking in our stay. When we walked into the lobby we were greeted with a warm welcome and a offer to help us check-in instead of using the new "ATM" check-in. She immediately recognized us and told us our room had been upgraded. She gave us our room keys and breakfast coupons.

The elevator was clean. The hallway was clean. The room was fantastic! There was attention to detail in the layout and cleanliness of the room. There were two bottles of water and a welcome gift from the GM. We appreciated the snack and vitamin water.

The bed was comfortable. The bathroom was very clean. The shower was amazing with great water pressure. We just watched a few minutes of TV but there were many channels available.

On Christmas morning we enjoyed a very quiet breakfast as there were only a few guests. However, they still prepared a full spread and the breakfast buffet was excellent! Again, very clean and the presentation was pleasing to the eye. I loved the fresh fruit and waffle machine.

The only "comment" that I would make is that parking could be better. I do understand that they utilize their parking for airport customers and they receive compensation for the vehicles parked in their lot; however, spaces could / should be designated for airport parking and the rest of the spaces for actual hotel guests. Those staying at the hotel should not be forced to park so far away. Just a thought.

Otherwise, I highly recommend this hotel. It was excellent in every category.

Room Tip: Be a member of the Club Carlson rewards program.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank im4duke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, 31 December 2013
Thank you for your excellent review about your experience at the Radisson Phoenix Airport. We appreciate your loyalty to Carlson Hotels Worldwide and for staying with us over the Christmas Holiday. I am pleased to hear that you found everything to your liking including our new RBG Bar & Grill. We hope to see you back when you visit the valley of the sun on your next visit.
Sincerely,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 December 2013 via mobile

We stumbled across the RGB Bar & Grill that is connected to the Radisson. The service here is unbelievably awesome.

Ty Wilkins is such a great host. He took care of all our needs and we instantly be friended him. Ty and his co worker (from Chile we didn't catch his name) were so warm and accommodating. Ty overheard that we had missed our connector flight, and had no toiletries with us. He brought us a bag full of toothpaste and everything else we needed, on his own accord. He made our Christmas

We will definitely come back to catch a Coyotes game and take Ty with us!!!

Stayed December 2013, travelled with friends
Helpful?
Thank Steve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, 31 December 2013
Wow! Thanks for those great comments regarding your stay and your experience in our RBG Bar & Grill. I will pass them on to Ty and the team. I am sorry that you missed your flight, but very pleased that we were able to make it nice experience anyway. Maybe we will see you next time on purpose!
Best wishes,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb, Croatia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 December 2013

The hotel was in a convenient location close to downtown. The prices were cheap and reasonable for the facilities. I had a sound sleep in the comfortable room and enjoyed the continental breakfast of hot waffles.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LucasG37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, 19 December 2013
Thank you for writing about your experience at the Radisson Phoenix Airport. You hit the nail on the head of what most of our guests want and receive here at the Radisson; comfortable sleep with good food.
Best wishes,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmdale, California
1 review
Reviewed 16 December 2013

I travel to Phoenix occassionally for business meetings at the airport. The Radisson is less than a 5 minute drive (with traffic) to the meeting site, making it very convenient. The rooms are great and beds are really comfortable. The room I always stay in has the desk area separated from the living quarters making it easy to use the computer without distractions or invading the sleeping area. The hotel has a restaurant on-site that serves great meals and breakfast, giving the option to stay in to eat. There is also a lounge area that has cocktails/happy hour. The business room has computers and printers available so that guests may check email or print out boarding passes before heading to the airport. They also offer a remote check-in that will email/text you when your room key is available so that if you arrive early you can run errands or attend a meeting without risk of losing your room or waiting for check-in time.
I highly recommend this hotel to anyone staying in the Phoenix area.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rccoley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, 19 December 2013
Thank you for your feedback and for taking the time to write about your experience at the Radisson Phoenix Airport. I am delighted to read that you enjoyed the self service kiosk for checking in. That is a new feature if you book your room through our website. The Radisson Brand will be offering at all properties by the end of 2014. Thanks also for pointing out some of our best features including our RBG Bar & Grill, central location to many business and really comfortable beds. I appreciate your loyalty to the Radisson Phoenix Airport and look forward to welcoming you back!
Best wishes,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Costa Mesa, California
1 review
Reviewed 15 December 2013

I had a great experience at the Radisson Hotel in Phoenix. The rooms were very clean and there was minimal noise throughout the entire stay. There was a bit of a wait at check-in, but after that it went smoothly. The pool was nice and warm although the jacuzzi could have had a little more heat to it. The bed was comfortable and the tv was easy to operate. The check-out was seamless and the lady at the front desk was more than welcoming. I would recommend this place to anyone looking for a quiet and simple stay at a very affordable rate!

Room Tip: Choose a room higher up with a more appealing view.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank W B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, 19 December 2013
I appreciate your comments regarding your recent visit to the Radisson Phoenix Airport. Your recommendation was great and thanks for sharing it for future guests. Value is important to both the business and leisure guests and a friendly staff with affordable rates is what we offer. See you when travel brings you back to the Phoenix area. Thanks for sharing!
Sincerely,
Ted Trembath - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, New Hampshire
Level 4 Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 December 2013

An unexpected illness while waiting for our flight home made us stay in Phoenix. Without bags (already sent on home) my husband & I were pleasantly surprised to receive toothbrushes, toothpaste, comb and deodorants for each of us. The staff were all very pleasant and room service with a full menu helped us through a tough night. I would certainly recommend this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJT2010SJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadGM, General Manager at Radisson Hotel Phoenix Airport, responded to this review, 16 December 2013
I appreciate you taking the time to share your experience at the Radisson Phoenix Airport. I am sorry to hear your flight was delayed, but pleased that our team did all they could to make it a nice stay. Thanks for the recommendation and hopefully you can come back next time on purpose with swimwear and workout clothes to take full advantage of some of our other great features.
Sincerely,
Ted Trembath - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Phoenix Airport

Property: Radisson Hotel Phoenix Airport
Address: 427 N 44th St, Phoenix, AZ 85008-6573
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Phoenix
#17 Romantic Hotel in Phoenix
#19 Business Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Radisson Hotel Phoenix Airport 3*
Number of rooms: 204
Reservation Options:
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Also Known As:
Radisson Phoenix
Phoenix Radisson
Radisson Hotel Phoenix Airport Arizona

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