We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Lots of dirty stuff - Close to NorTerra shopping center” 2 of 5 bubbles
Review of Hilton Garden Inn Phoenix North Happy Valley

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hilton Garden Inn Phoenix North Happy Valley
Ranked #38 of 174 Hotels in Phoenix
Certificate of Excellence
Fahaheel, Kuwait
Level Contributor
232 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Lots of dirty stuff - Close to NorTerra shopping center”
2 of 5 bubbles Reviewed 16 August 2014

It is conveniently located to golf courses, malls, highway 17, etc. which is nice. The place just seems like it hasn't been cared for in a while. Dirty curtains, dirty carpets, nicked and dirty furniture, nicked bathroom accessories, poorly repainted front door, inexpensive memory foam like mattress, dirty and stained business service service directory, etc. I felt like the night front desk guy was a part time bartender or lounge singer guy getting ready for his next act. He seems to hang out on the couches not behind the counter when folks are checking in. First impressions are important.

Room Tip: high floor for a view of the Nor Terra...nice city lights at night.
See more room tips
  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank JAMES H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, 18 August 2014
Thank you for taking the time to write a detailed review of your stay with us. The information you provided assists us when addressing these issues with our staff. We agree 100% that first impressions are important and are disappointed that we did not exceed your expectations with your stay. Your comments have been taken to heart as we continually work to improve our guest experience. We strive to provide the highest level of customer satisfaction for our guests. We hope you will give us another opportunity to "Wow!" you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

428 reviews from our community

Traveller rating
    224
    131
    39
    20
    14
See reviews for
107
96
32
170
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Glendale, Arizona
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

A hidden oasis is the name of this hotel who happen to be way from the freeway view or your regular views, after a long vacation in the Dominican Republic my family stayed at this hotel and to our surprise we noticed and talk about customer services excellent when Miss Kesha make our day almost everyday with a huge smile.

Room Tip: every room was great and clean.
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robertoubiera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, 18 August 2014
We are so glad to hear that you enjoyed your stay at the Hilton Garden Inn Phoenix North/Happy Valley. Can we let you in on a little secret? We're pleased, but not surprised, to hear such wonderful things about Kesha. She takes her customer service very seriously and we're proud to have her as a part of our team. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, Maryland
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 10 August 2014

Nice property overall, but a few shortcomings - TV did not work in my room...when I called the front desk, the agent mentioned they've been having trouble with them and proceeded to tell me how to troubleshoot it instead of just sending someone to fix it. Also, could not get the room cool enough despite setting the temperature control to 66 degrees...would shut off, then warm up until I reset. Room was comfortable otherwise and breakfast service consistent with other HGI's I've stayed at.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, 18 August 2014
We appreciate you taking the time to write a review of your stay with us. We apologize for the issues with your television and A/C unit. We will work with our staff to more effectively address these types of concerns in the future. Our guests' comfort and enjoyment of the room features are of utmost concern to us. We're glad to hear that the room's comfort and your breakfast were enjoyable. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lithonia, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 August 2014

It took house keeping too long to get to my room in order to clean it. I left my room around 9 am and returned around 4 pm and house keeping hadn't touched my room. They finally came around 6ish. I decided to just skip house keeping. I didn't feel like leaving my room while house keeping cleaned it.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Hanif J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, 18 August 2014
Thank you for taking the time to post a review of your stay with us. The details you've provided will assist us in proactively addressing the issue you experienced at our next housekeeping staff meeting. We look forward to seeing you on your next stay and making your stay exceptional.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Central Point, Oregon
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

My family and I had a great stay here. It was an excellent location close to shopping, restaurants, and for my 17 year old, a nearby Anytime Fitness so he could work out. Speaking of the gym, theirs was small and fairly ineffective, but typical for a smaller hotel. The pool and spa were enjoyable and clean. The location is a good jumping off point if you do any day trips up north which we did when we drove up to Sedona for the day. The real reason I booked this was because of the room and it was close to the Wet-n-Wild water park. We stayed in the Queen Suite which is a large open room (great set up) with 2 Queen beds and a pull out sofa. For a family of four we were very comfortable. The only thing not adequate was the TV was too small and the maintenance on the room hadn't been kept up. Several of the floor tiles were cracked, one moved when you stepped on it, and you could tell the ceiling in the bathroom had been patched - clear evidence there had been a leak. The breakfast buffet was decent and the gal in charge of it did a great job in keeping it clean and stocked. Our first morning we were a little late in getting down there, yet the staff person in charge wasn't pulling everything straight away at 10am which I really appreciated. We were there for 3 nights and you could clearly tell on our last morning (a Monday) there had been a changing of the guard so a new person was manning this area. The breakfast was not as good on that morning and you could tell their heart and energy just weren't into it. The carpeting in this room was dirty and ripped in a few spots and the front desk mentioned they were going to be doing a remodel soon. It just should happened a little sooner is all. But all in all it was a great stay and I would stay there again and looking forward to seeing all the new changes. A shout out to staff at the front desk who were very accommodating!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rand4679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, 18 August 2014
Thank you for taking the time to provide such a detailed review of your stay with us. We are glad that our location was convenient for all of your plans while you were in Phoenix. We enjoy a great relationship with nearby businesses and attractions like Wet N Wild, Ben Avery Shooting Range, and Norterra shopping center. And the beautiful Arizona locations like Sedona and Prescott are just up the road. It’s good to hear that our Queen Suite was a perfect fit for your family. We think it a great option for traveling families. The details you’ve noted regarding repairs will be addressed with our maintenance staff. We look forward to your return after we have completed our renovations, we think you and your family will love them!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, United States
2 reviews
5 of 5 bubbles Reviewed 31 July 2014

From the time we arrived to the time we left, this Hilton property and staff exceeded all expectations!!! The room was spotless and very spacious. The entire hotel was very well maintained. AND the staff was extremely helpful and knowledgeable. This is by far one of the best Hilton properties we have ever stayed at. The area was very quiet and made for a nice peaceful romantic getaway!!!!!! Thanks so much!!!!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, General Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, 5 August 2014
Dear Judy:

Thank you so much for taking the time to write such a wonderful review of your stay with us. I'm pleased that your stay was a memorable one. I look forward to sharing your review with the team at our next staff meeting. We look forward to seeing you again the next time you're in Phoenix.

Best regards,
Michael Leaverton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Spring, MD, United States
1 review
5 of 5 bubbles Reviewed 13 July 2014

Smooth experience, clean rooms, excellent service. Sufficient internet speeds. The breakfast was clean and had kosher muffins. Very helpful since I keep strictly kosher. The convenience center was also helpful. I forgot to pack toothpaste, but HGI had my back!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joshua K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele F, Front Office Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, 16 July 2014
Thank you for the fantastic feedback on your most recent stay. Our staff takes great pride in doing everything possible to make your travels seamless. From the kosher breakfast options to last minute toiletry needs, as you say, we have your back!

When traveling to Phoenix, it would be our pleasure to have you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Phoenix hotels
Deer Valley
Drury Inn & Suites Phoenix Happy Valley
Show Prices
Show Prices
Show Prices
Deer Valley
Country Inn & Suites By Carlson, Deer Valley
Deer Valley
Residence Inn Phoenix North/Happy Valley
Deer Valley
Homewood Suites by Hilton Phoenix North - Happy Valley
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Phoenix North Happy Valley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Phoenix North Happy Valley

Property: Hilton Garden Inn Phoenix North Happy Valley
Address: 1940 W Pinnacle Peak Rd, Phoenix, AZ 85027-1264
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Deer Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Family Hotel in Phoenix
#37 Business Hotel in Phoenix
#48 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Phoenix North Happy Valley 3*
Number of rooms: 126
Official Description (provided by the hotel):
From our wonderful well appointed guest rooms to our on on-site catering and audio visual, we have everything you need to make your next trip or event extremely memorable and a huge success. Being the only area hotel serving cook to order breakfast buffet along with our lounge and restaurant with dinner and daily with evening room service, we take great pride in serving you! Located just minutes from dozens of eateries, shopping and other local venues we are in the perfect location and our complimentary shuttle service within 5 miles satisfies most needs. Call today to learn about our SPECIAL OFFERS...We understand it is our job to make you look good! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Hilton Hotels Direct, Hotel.de, Odigeo and Agoda so you can book your Hilton Garden Inn Phoenix North Happy Valley reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Phoenix North Happy Valley Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Hilton Garden Inn Phoenix North Happy Valley Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing