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“Very close to the car rental return center”

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Best Western Airport Inn
Ranked #47 of 174 Hotels in Phoenix
Reviewed 13 April 2012

Decent basic motel. Friendly and efficient check-in staff. Gave great directions to Old town Scottsdale without having to drive on the freeway. Room was fine and met our needs. Lighting and storage were good. Bathroom was clean and a decent size. Had an attached restaurant, however we didn't eat there. Less than 5 minutes from car rental center.Our room location was away from the freeway and was relatively quit. However the noise level from guests leaving for the airport was evident starting at about 4am. Would stay here again - can't beat the very reasonable room rate.

Room Tip: Get a room facing away from the freeway.
  • Stayed: April 2012, travelled as a couple
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Thank cdeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
486f0n, Front Office Manager at Best Western Airport Inn, responded to this reviewResponded 17 April 2012

Dear Valued Guest,

Thank you for sharing your experience regarding your recent stay. We are glad to hear that you enjoyed your stay. Best Western Airport Inn takes pride in ensuring that each of our guest experience comfort at a valued price. We hope to see you again really soon the next time you are in Phoenix.

Sincerely,

Faly Gomez

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722 - 728 of 853 reviews

Reviewed 12 April 2012

We stayed here the last night of our vacation because we had a very early flight to catch and were worried about phoenix/Scottsdale traffic. The location is good for that purpose but, to be honest, our hearts sank when we walked into the room. The web photos were deceiving. Admittedly, the room was clean and the bed comfortable, but the room was so dreary--and expensive considering what you get. Leave the bathroom fan on if you need 'white noise' to block out the planes (yes, the fan is that loud). We've stayed in many Best Western hotels before and this one is probably the most depressing. We had to drive miles to find a good restaurant for dinner. My advice is to risk the traffic and stay in a nicer area of the city.

Room Tip: Given its location near the airport, on the flight path into the airport, I don't think there ar...
  • Stayed: March 2012, travelled as a couple
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Thank Basketballfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
486f0n, Front Office Manager at Best Western Airport Inn, responded to this reviewResponded 17 April 2012

Dear Valued Guest,

Thank you for your feedback. We apologize for not exceeding your expectations during your stay. Please know that your comments are used to improve. We hope that you would consider to give us another opportunity to better serve you.

Sincerely,

Faly Gomez

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Reviewed 1 April 2012

Have stayed at this Motel on two occasions within the last month. Conveniently situated about 5 minutes from the Airport Terminal and also from the Car Hire Centre. The Hotel runs a shuttle every 15 minutes to the Airport which seems to work well. Situated close to the junctions of the I.17 to Flagstaff and the I.10 to Tucson in the south. The Motel is situated on two levels, but with no lift which could be a problem to some with luggage. The rooms are clean and ours contained two reasonably comfortable twin beds, room safe, TV and a small balcony.
There was some noise overnight from the Airport and Interstates - this was not so bad as to create a problem, but clearly the sound insulation is not as good as it might be.
The Motel has a small pool and whirlpool and provides some light refreshment in the morning, but not a breakfast - there is an adjoining Roadhouse Restaurant providing meals throughout the day which seemed quite good.
The one disappointment which I had was that, after a long drive from Sedona, they would not let me check in at 2.30pm insisting that it had to be the stipulated 4pm. Can't really complain at that, but most hotels do allow early check in. Apart from that Reception Staff were friendly and helpful.
Not an outstanding hotel, but ok and no real complaints - would use again for the convenience.

Room Tip: Anybody with a mobility problem or lots of luggage should stipulate a ground floor room - no lifts...
  • Stayed: March 2012, travelled as a couple
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Thank Niel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
486f0n, Front Office Manager at Best Western Airport Inn, responded to this reviewResponded 6 April 2012

Dear Valued Guest,

We are glad to hear that your stay at our hotel was pleasant. We take pride in providing our guests with reliable airport transportation as well as comfort in the sleeping rooms. We apologize for any inconvenience caused to you by assigning you a 2nd floor room. In the future, please feel free to let us know if you prefer a ground floor room or require luggage assistance and we will do our very best to accommodate you.

Thank you for your feedback! We look forward to your next visit.

At your service,

Griselda Mena

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Reviewed 27 March 2012

We stayed 1 night in a 2 queen room overlooking the outdoor pool on the second level. No elevator so be prepared to carry "everything" up the stairs. Not a big deal for me but beware for those not adept for that. We didn't use the pool but it seemed very nice and those that were looked to be enjoying it. The room was very comfortable. Everything was clean and overall the grounds were well kept.
A minor bug is the hot water in the shower was not consistent. You had to be on the ready to adjust every minute as it would seem to fade away. Another minor annoyance is that we booked the room for 4 people and it was only stocked with 3 bath towels. I'm not in the hotel business but there has to be a way to match the room stock to the customer coming in. Anyway no big deal again to go to the front desk and ask for another towel.
The noise level could be a bother to some. You are right next to the freeway and the airport and can clearly hear both in the evening quiet. We live near railroad tracks at home so we are accustomed to noise and weren't bothered by it but you could be if you are a light sleeper.
The biggest downer was the front desk friendliness. There seemed to be a cloud of gloom hanging over a couple of the people working the desk while a couple others at least tried but seemed to be restrained by the gloom and doomers around them. At least crack a smile for the love of pete.
The shuttle to the airport was nice and the driver was very courteous and friendly. He should be in charge of the front desk.
We did eat breakfast at the connected restaurant. It was very good and our server was great.
Overall I would stay again for the convenience to the airport.

Room Tip: Beware of second level rooms if you can't or don't like to go up and down stairs.
  • Stayed: March 2012, travelled with family
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2  Thank tootalltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
486f0n, Front Office Manager at Best Western Airport Inn, responded to this reviewResponded 28 March 2012

Dear Valued Guest,

We appreciate your recent stay at our hotel. Your comments are very important to us and are used to improve. We apologize for not exceeding your needs and look forward to the chance to host your next Phoenix visit soon.

At your service,

Griselda Mena

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Reviewed 27 March 2012

Needed a place to spend the night near the airport. Room was clean and the beds were comfortable. All that I was interested in. Only down side was the hotel is near the freeway and you get some noise from the freeway at night.

  • Stayed: March 2012, travelled with family
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Thank Wallaby3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
486f0n, Front Office Manager at Best Western Airport Inn, responded to this reviewResponded 28 March 2012

Dear Valued Guest,

Thank you for sharing your comments about your recent stay at our hotel. It is our top priority to ensure each guest is satisfied with their stay. Your feedback helps us focus on improving so that each and every one of our guests has a memorable experience when staying at our hotel.

We hope to see you again soon.

Respectfully,

Griselda Mena

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Reviewed 26 March 2012

We stayed there 3 times within 3 weeks. The breakfast mentioned by John S was NOT included. Accommodations were decent and the staff friendly but it was for the shuttle service that we returned. The drivers were careful to equip the bus with two child seats when we advised them that they would have a 2 year old and a 4 year old passenger. One of the drivers even came around to the room after we arrived at midnight to bring us a backpack that the child had left in the bus. The drivers seemed to enjoy their jobs even at midnight. It made us feel better after travelling for 12 hours and stressed by the 3 hour time change.

Room Tip: Ask for a quiet room away fro the highway. The airplane noise is not the problem.
  • Stayed: March 2012, travelled with family
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Thank Old_Fahrter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

The best thing about this place is its proximity to the airport. I also liked the free computers for use in the lobby. Now, for the down side. Rooms were not available until 30 minutes after check-in time. The front desk personnel aren't particularly helpful or service-oriented. They were unable to accommodate me for a first floor room or a wake up call at the desk. The room's value is OK, but not the best. The clock in the room and the wake up feature on the phone were both not functioning. There is no elevator to the second floor so one must drag one's bags up the stairs with no help. The very limited continental breakfast is only served until 0800 hours. I wouldn't recommend it or stay again. I think the property can do better.

Room Tip: Order first floor room when making reservation.
  • Stayed: March 2012, travelled solo
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Thank vatonorteno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
486f0n, Front Office Manager at Best Western Airport Inn, responded to this reviewResponded 28 March 2012

Dear Valued Guest,

We would like to thank you for your comments. We apologize for any inconvenience caused during your stay. Your feedback is appreciated and helps us take the necessary action to improve our hotel for future guests.

Thank you for your time. We hope to better serve you the next time you visit Phoenix.

Respectfully,

Griselda Mena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Airport Inn

Address: 2425 South 24th Street, Phoenix, AZ 85034-6806
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#6 Best Value Hotel in Phoenix
Price Range: £51 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Airport Inn 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
BEST WESTERN Airport Inn is just one mile from Sky Harbor International Airport and offers free 24-hour airport transportation, free wireless internet access and complimentary coffee and bananas every morning from 3AM-7AM. Our restaurant located next door offers a casual atmosphere for breakfast, lunch or dinner. A few of our many services and amenities available to our guests include a business center, outdoor swimming pool, hot tub, saunas and a four station fitness center. Our eco-friendly guests rooms feature Serta Chesire matresses and 37 inch flat screen televisions with HBO. ... more   less 
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Also Known As:
Best Western Airport Hotel Phoenix
Best Western Phoenix
Phoenix Best Western
Best Western Airport Inn Phoenix, Arizona

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