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“Not much for the money except the location”

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Best Western Airport Inn
Ranked #53 of 174 Hotels in Phoenix
TUCSON
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not much for the money except the location”
Reviewed 26 March 2014

Run-of-the-mill Best Western in a run-down area of Phoenix but ery close to the airport. If you need a clean place to stay close to the airport, this will satisfy. Beds were comfortable and everything worked, but there was little else to recommend the property, and the price at $129 was extremely high for the kind of room, even in Phoenix in the high season. It compares to a Motel 6, Knight's Inn, etc. My room was the last one on the end, with nothing but 10 lanes of freeway between it and the aircraft taking off from Sky Harbor. Althogh noisy (I was gently jostled awake by the roar of jets taking off) I have stayed in a lot worse.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank ROBERT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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812 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
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English first
Globe, United States
Level 4 Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 March 2014

I've stayed here several times on business as it's convenient to my meeting locations. Sky Harbor airport is very close but the noise is minimal. Excellent shuttle service for those who need it. Rooms are clean and comfortable (but they could use firmer pillows!!). Overall good service and food at the Rodehouse Restaurant and Lounge. Staff is very professional and also friendly and courteous.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Debby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san diego, United States
1 review
Reviewed 21 March 2014

Needs an elevator, I have trouble using stairs, know other restaurants in the area . The nearest business district was 5 miles away. If you don't have a car your stuck at the hotel, The restaurant is pricey for what you get. Food is not bad. The staff was friendly, The desk clerk seemed to harried and disorganized, She was not that busy

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 19 March 2014

Clean, well-maintained, very good service, pleasant staff, conveniently located to airport and shops (a few miles south of hotel) however, the pool temperature could stand to be hotter, the jacuzzi was okay, but needs modernizing (and expansion) as well as the sauna being updated and at a higher temperature so as to get a good sweat going.




  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griselda M, Front Office Manager at Best Western Airport Inn, responded to this review, 21 March 2014
Thank you so much for sharing your feedback about your stay at our hotel. We're glad you enjoyed your stay and will be taking another look at our pool and hot tub temperatures. We hope to see you next time you visit Phoenix!

Kind Regards,

Griselda Mena
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
el paso, United States
1 review
Reviewed 19 March 2014

The carpets were very dirty. Could not walk barefoot on the carpet. I have informed the hotel management about this issue and they have apologized for the inconvenience. And are willing to adjust the cost of my hotel bill.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griselda M, Front Office Manager at Best Western Airport Inn, responded to this review, 21 March 2014
Thank you for your recent stay at our hotel. Please know that we have passed your comments to the appropriate departments and have taken the necessary steps to ensure that we can provide a better experience for future guests. We hope that your were satisfied with the solution we agreed upon and look forward to another opportunity to better serve you.

Respectfully,

Griselda Mena
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sun City West, Arizona, Usa
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2014

This is the perfect place to stay the night before you go on a trip. Sleep in, no worries, they will get you to the airport on time. Leave your car and they will pick you up and bring you back for it, free of charge.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eldersburg, Maryland
Level 1 Contributor
3 reviews
Reviewed 18 March 2014

Airport shuttle was very convenient. Limited smoking areas was an inconvenience. I had a ground floor room, but my sister had a 2nd floor room, and having now elevator was a huge inconvenience for her.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank amy652014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griselda M, Front Office Manager at Best Western Airport Inn, responded to this review, 19 March 2014
Hello, and thank you for sharing your comments about your stay at our hotel. Please now that we value you business and will be sure to take the necessary steps to implement changes. In addition, we do have a bellman on staff to assist with luggage and always welcome special requests. Requests are not guaranteed but given enough notice we will do our very best to accommodate our guests. We hope that you can give us chance to better serve you in the future.

Sincerely,

Griselda Mena
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Airport Inn

Property: Best Western Airport Inn
Address: 2425 South 24th Street, Phoenix, AZ 85034-6806
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#7 Best Value Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Airport Inn 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
BEST WESTERN Airport Inn is just one mile from Sky Harbor International Airport and offers free 24-hour airport transportation, free wireless internet access and complimentary coffee and bananas every morning from 3AM-7AM. Our restaurant located next door offers a casual atmosphere for breakfast, lunch or dinner. A few of our many services and amenities available to our guests include a business center, outdoor swimming pool, hot tub, saunas and a four station fitness center. Our eco-friendly guests rooms feature Serta Chesire matresses and 37 inch flat screen televisions with HBO. ... more   less 
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Also Known As:
Best Western Airport Hotel Phoenix
Best Western Phoenix
Phoenix Best Western
Best Western Airport Inn Phoenix, Arizona

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