We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Love it here!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Best Western InnSuites Phoenix Hotel & Suites
Ranked #32 of 174 Hotels in Phoenix
GreenLeadersSilver level
Reviewed 7 June 2014

Was in search of a hotel that was pet friendly since we were traveling with 2 dogs. Did a Google search and came across this hotel. We had been staying at other Best Westerns along our trip so we knew we would be pleased.
From the moment we arrived, we were greeted by friendly staff members. Everybody who works there was kind and helpful. The rooms are very clean and nice.The pool was great with a Bar-B-Que area right next to it. They offer a very good complimentary breakfast with several items to choose from. There was a nice clean lawn for the pet area. The price to stay here was a great deal!
I only wish I had spent my entire vacation here. I didn't want to leave! I will be coming back to this hotel on my next vacation.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 10 June 2014

Dear Michelle,

We are so pleased to hear that you enjoyed your stay. Thank you for taking the time out of your day to post such a kind review. We look forward to seeing you again next year!!

Thank you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,017)
Traveller rating
Traveller type
Time of year
Language

672 - 678 of 1,017 reviews

Reviewed 5 June 2014

I was delightfully pleased with this hotel, and have always stayed at Best Western, expecting good facilities and service. This was all that and more. I was not expecting a jacuzzi or a living room. A very nice arrangement. Thank you. Sincerely, Roger

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 10 June 2014

Dear Roger,

Thank you for choosing to stay with us. Its so nice to hear that you enjoyed your stay with us! We do offer several different suite types to accommodate all of our guest. We hope to see you again soon.

Thank you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Nice place to stay. Small hotel but kept up well. Pricing was good and staff was extremely friendly and willing to help. Breakfast was your basic hot breakfast not bad. Swimming pool was not great. Not more than 5 feet deep and that was in the center but worked well for cooling off in the Phoenix sun.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 787antoniav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 10 June 2014

Dear Valued Guest,

Thank you for your review. I do hope you will choose to stay with us again when in Phoenix.

Thank You,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

It seems like the upkeep could be better. Cleaning of carpets, clearing drains so they drain properly, change filters in air conditioner. The beds are extremely comfortable. The cleaning staff is very friendly and accomodating.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Gloria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 10 June 2014

Dear Best Western traveler,

Thank you for your review. We are constantly remodeling our hotel and to hear your comments helps us to know what we are doing wrong from our guest point of view. So thank you for taking your time to complete a review. I will advise my housekeeping staff of your concerns.

Thank you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Stay in room which the bathroom door would not shut all the way. Wake up in the morning to found black bugs in the bath room and on the wall next to bed. Other then that the bed was comfortable and the girl at check was friendly.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 10 June 2014

Dear Valued Guest,

I would like to start off with apologizing for not exceeding your expectations. We here at The Best Western Inn Suites pride ourselves in providing superior customer care. I will forward your review to the General Manager. Without being made aware of the issues as they arise there is not a whole lot that I can do to try to turn your opinion of us around. I do hope when traveling through Phoenix you will give us another chance. If so please contact myself directly to book your reservation. Once again my sincerest apologies.

Thank You

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

The happy hour was great, breakfast was really good. Price was great. Beds were WONDERFUL. Room was clean. Only complaint is the teen girls who talked and giggled outside our room at three in the morning. Easy to get to from airport, some good restaurants right down the street..

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lori W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 28 May 2014

Dear Valued Guest,

Thank you for your review and kind comments. Guest love our beds that is got to be the#1 compliment from our guest. We hope to see you again when in the Phoenix area.

Thank you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

My room was pool side and in a very convenient location since the laundry facilities and ice machines were also nearby. The people working at the counter were very helpful and completed the check in process efficiently as well as aided me in finding local business information. My only complaint was the pillows are always too thick at Best Western motels. Nevertheless, I didn't want to leave!

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank ValerieS702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 28 May 2014

Dear Valerie,

Thank you for staying with us. We do hope to see you again. Next time you stay with us please let us know about the pillows. We offer several different styles. Once again thank you!!

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Phoenix hotels
North Mountain
Hyatt Place Phoenix - North
South Mountain
GreenTree Inn & Suites Phoenix Sky Harbor
Show Prices
Show Prices
Show Prices
Candlewood Suites Phoenix
#72 of 174 in Phoenix
145 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western InnSuites Phoenix Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Ave, Phoenix, AZ 85020-3932
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Phoenix
#28 Romantic Hotel in Phoenix
#39 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Price Range: £55 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, Hotels.com, Ebookers, HotelsClick, 5viajes2012 S.L. and HotelQuickly so you can book your Best Western InnSuites Phoenix Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western
Best Western InnSuites Phoenix Hotel & Suites Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing