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“Phoenix hotel”

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BEST WESTERN InnSuites Phoenix Hotel & Suites
Ranked #42 of 175 Hotels in Phoenix
GreenLeadersSilver level
PA, United States
1 review
“Phoenix hotel”
4 of 5 bubbles Reviewed 19 June 2014

Room was clean. Breakfast was good. Hotel had a slight smell of old smoke, as if this was a smoking room at one time. the price of the suite was a very good deal. Kids were thrilled with the size of the suite.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review, 25 June 2014
Hello Christine,

Thank you for staying with us. We have several different suite types for all of our guests needs. I do hope you will stay with us again. Once again thank you for taking the time to complete a review. It means a lot!!

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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912 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
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English first
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Stayed in Phoenix from the 12th-15th and overall my experience was pretty good. The person who checked us in was able to give us a very early check in so we could sleep (we flew from WI in the middle of the night over 24hrs no sleep!). The room was a bit small but cute, very clean, and the beds were comfortable. Lobby was small but had charm to it and the breakfast area/social hour area was nicely set-up. Only complaints I have is the first night was a bit rocky, the pool hadn't been cleaned very well and we had a hard time getting extra towels. Went down to the front desk to ask for some and the girl there told me their houseman was doing laundry and none would be ready yet. I told her that was fine that I would come down in the morning to get some. Went down in the morning and the 1st shift person had no clue what we were talking about and didn't have anything available for us. So I asked her if we could please have housekeeping take care of it while we were gone and thankfully by the time we got back it was done as well as straightening up the room and making the beds for us. The rest of our stay went smoothly on that point. Breakfast was okay, hoping for a bit more variety and the gravy and biscuits were cold but was glad to have the free breakfast. Social hour was nice, but the pretzels both days we went down there seemed stale. Other than those few mishaps we had a very enjoyable and comfortable stay.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephski0013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review, 25 June 2014
Dear Best Western Traveler,

Thank you for your review. I'm so glad to hear you enjoyed your stay after a rocky start. I will be happy to forward your comments to all staff, but I will focus on housekeeping to ensure that the towel issue that you had will not happen again.

Thank you,
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Seattle, Washington
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 13 June 2014

We stayed at this hotel when we were traveling with our dogs. The hotel is basic but nice. The rooms are pretty clean. There are only a few rooms that allow pets on the first floor so reserve your room in advance. There is a nice grassy area right outside to room for your pets to relieve themselves. The complementary breakfast was pretty good and included eggs, biscuits & gravy an sausages. You could also make your own waffle or have cereal and fruit.

Room Tip: First floor street-side rooms are for guests with pets so if you're traveling without a pet ask...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OutForTheJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review, 25 June 2014
Dear Valued Guest,

Thank you for your review. We are a pet friendly hotel, however like you said we only have certain rooms that we call our pet friendly rooms. We are so happy to hear that you enjoyed your stay and we hope to see you again soon!

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandy, Utah
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2014

My husband and I stayed at this property for 3 nights in May, and it was great! We stayed in one of the newly renovated king rooms; the renovations a fantastic! The deep jetted tub was so nice to relax in. My husband especially loved the social hour every night with the free snacks and drinks, and breakfast was nice as well! The front desk staff was so helpful and friendly. Overall, a great stay, and we will come back for sure.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review, 25 June 2014
Dear Best Western Traveler,

I love to hear comments like these. I'm happy that you enjoyed everything our hotel has to offer. We believe its those small things ie: breakfast, social hour and managers BBQ that sets us aside from other hotels. It just shows that we are correct with comments like yours. Once again thank you for choosing Best Western InnSuites Phoenix Hotel & Suites

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 11 June 2014

This Best Western is a good option for staying close to the north Phoenix and Scottsdale area, and is 5 minutes from the Dreamy Draw hiking/biking area. It has comfortable rooms, a small pool and hot tub, workout area, and a hearty breakfast buffet. We had slight problems with the cooling system in our particular room, and a shaky shower curtain, but otherwise the stay was enjoyable and the staff helpful.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank stevenb38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review, 25 June 2014
Dear Valued Guest,

Thank you for completing your survey on our location. We are so glad you enjoyed your stay. I do hope when traveling through Phoenix you will choose us for your hospitality needs!!

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Apple Valley, California
1 review
5 of 5 bubbles Reviewed 7 June 2014

Was in search of a hotel that was pet friendly since we were traveling with 2 dogs. Did a Google search and came across this hotel. We had been staying at other Best Westerns along our trip so we knew we would be pleased.
From the moment we arrived, we were greeted by friendly staff members. Everybody who works there was kind and helpful. The rooms are very clean and nice.The pool was great with a Bar-B-Que area right next to it. They offer a very good complimentary breakfast with several items to choose from. There was a nice clean lawn for the pet area. The price to stay here was a great deal!
I only wish I had spent my entire vacation here. I didn't want to leave! I will be coming back to this hotel on my next vacation.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review, 10 June 2014
Dear Michelle,

We are so pleased to hear that you enjoyed your stay. Thank you for taking the time out of your day to post such a kind review. We look forward to seeing you again next year!!

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder City, United States
1 review
5 of 5 bubbles Reviewed 5 June 2014

I was delightfully pleased with this hotel, and have always stayed at Best Western, expecting good facilities and service. This was all that and more. I was not expecting a jacuzzi or a living room. A very nice arrangement. Thank you. Sincerely, Roger

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mila s, Front Office Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review, 10 June 2014
Dear Roger,

Thank you for choosing to stay with us. Its so nice to hear that you enjoyed your stay with us! We do offer several different suite types to accommodate all of our guest. We hope to see you again soon.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN InnSuites Phoenix Hotel & Suites

Property: BEST WESTERN InnSuites Phoenix Hotel & Suites
Address: 1615 E Northern Ave, Phoenix, AZ 85020-3932
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Phoenix
#16 Best Value Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
#55 Family Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western
BEST WESTERN InnSuites Phoenix Hotel & Suites Arizona

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