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“Great hotel and location”

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Renaissance Phoenix Downtown Hotel
Ranked #14 of 174 Hotels in Phoenix
Certificate of Excellence
West Bloomfield, Michigan
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great hotel and location”
Reviewed 27 July 2014

Loved this hotel. It is a great location in downtown Phoenix, as we were in town for a couple of baseball games at Chase Field and it's only about 4 blocks away. (So, yes it is walking distance.) Check in was smooth and quick with James at the front desk. We asked if we could get a corner room, and this was not an issue. The room we got 1602, was huge and nice. The queen beds were great. The mini frig is a plus, and the sink area is separate from the toilet/shower room is a plus too. The only thing that was missing from the room, was a dresser.
The main thing about this hotel was the entire on-site staff, as everyone we encountered was friendly and very helpful. Kate at the front desk was GREAT. She was helpful in recommending things and also getting us late check out. Rhonda the bartender was very friendly and really knew how to make a drink or two. These three were outstanding.
One night there seemed to be a fight in the room next door to us, as there was yelling and banging, we called down and it was taken care of quickly. Also, wi-fi is not free and parking onsite is somewhat expensive, yet they were very fast in getting the car for us when we needed it.
We did use room service one night and it actually was good and the food arrived hot. The hotel is also conveniently located to the airport.
One final note, we forgot a sweater in the room, that we realized we had forgotten when we got home, so we called to see if anyone had found it. We were transferred to Rodney, who took down the info and said he would investigate and get back to us. We had to call the next day and had to give the same info, but then said nothing had been found. I also emailed someone at the front office staff and have never heard anything back from them.

So overall we would highly recommend this hotel and we would stay here again if/when in downtown Phoenix and you won't regret the decision to stay here.

Room Tip: Great downtown location, ask for corner room
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank jhaas132016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, 7 August 2014
Our hotel is a great place to hang your hat while in town for a baseball game! I'm glad James, Kate and Rhonda helped make your time with us memorable. I'm sorry about your lost sweater, I will connect again with our Loss Prevention department. Thanks for your patience!
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824 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (201)
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English first
San Francisco, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2014

This hotel property is excellently situated in the downtown with easy access to shops, restaurants, sports and businesses. The rooms and suites are what you expect from a Renaissance: very modern, clean and well appointed.
What sets this hotel apart are its people.
Most notably: Ben and Pam in the Concierge Lounge are the A-team of Customer Care. Emphasis on Care. These two work as a team. Monitoring each guest as if they are a long-lost family member, making certain we are being cared for.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank J I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, 7 August 2014
The folks in our concierge lounge, Elevate, are genuinely thoughtful, caring and professional. Our guests come first, and Ben and Pam will do everything they can to make sure your stay is as comfortable as possible. It's like coming home.
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San Diego
Level Contributor
83 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 July 2014

If you've got business in the heart of Phoenix, then this is a great place to say. The rooms are modern and slightly funky in a professional way, very well equipped with the latest electronics with very comfortable beds, sheets, towels, robes. If you're a Marriott rewards member (and you really should be!) wifi is free.

The concierge lounge on the 19th floor is exceptional - one of the best hotel lounge breakfasts I've ever had - try the bacon! The staff member - I believe his name is Ben - up there was super friendly.

Overall, staff are really welcoming and friendly up to par with any Renaissance I've stayed at. Great little coffee cart in downstairs lobby too!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank SDTripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, 7 August 2014
"slightly funky in a professional way" - I love it! We are certainly unique and proud to be called out! Ben is our lead concierge in Elevate Lounge and he and his team are the best in the business.And our illy coffee cart in the lobby has the best coffee you'll find downtown! Thanks so much for your great review!
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Hood River, Oregon
Level Contributor
93 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 July 2014

This is a very nice Marriott hotel located in the heart of downtown Phoenix. The front-desk staff was very friendly and helpful, and management was very good as well. However we did experience a challenge with our reservation right from the start. The reservation system had mysteriously changed our reservation prior to our arrival resulting in there not being a room available for my colleague and I the 1st night. The manager bought our round of drinks at the bar while he worked on finding a solution to the problem. We ended up having to stay at a different hotel for the 1st night, but they did do a great job in explaining the situation, and lucky for them - we were willing to accept the inconvenience without much of a fuss. The following day I was impressed that the new manager and desk staff knew our names and that we were expecting our rooms to be ready. We eventually got our rooms, and we even got a very nice plate of cheese/crackers and apology letter delivered to the rooms that night.

The rooms are very nicely appointed, very clean, and comfortable bed. The restaurant was nice for breakfast, and the Icon bar in the lobby has excellent food as well.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank BizDevRoadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, 7 August 2014
We appreciate your patience during the mix up with the reservation system. When a situation like that occurs, we are always on top of it immediately and do everything we can to ensure guest satisfaction. Thanks for hanging in there with us!
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Bountiful, Utah
Level Contributor
5 reviews
Reviewed 18 July 2014

This is a very nice hotel and it is in a good location if you are doing things downtown. All of the front desk employees were very helpful. Our room was nicely decorated and very clean, with plenty of towels, soap, shampoo, etc. in the bathroom. And, the bed was very comfortable.
We enjoyed a drink in the bar. The bartender was very friendly and knew how to make an excellent martini. We would stay there again.

Green Features: They asked customers to use towels more than once, and did not change sheets daily unless requested.
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank CMH162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, 7 August 2014
I'm glad you enjoyed your time with us! It can be difficult to find an excellent martini but our bartenders at ICON Lounge make them that way every single time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
phoenix
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014 via mobile

Well done lobby and modern rooms, a very pleasant staff always asking if they can be of help. Great place to stay when you are in the downtown Phoenix area. The lounge and restaurant are also very good. The only thing needing of improvement is the pool area. Not a nice pool and they can do more with the space.

Stayed July 2014, travelled with friends
Helpful?
Thank emid43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, 7 August 2014
ICON Lounge and Marston's Cafe are indeed really wonderful places to eat and hang out when in downtown Phoenix. And our staff is the best you'll find anywhere! Thanks for the kind words!
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Phoenix
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 July 2014 via mobile

The staff here are very friendly and the rooms are very clean. There is a bit of construction going on but it is not an inconvenience. Very nice overall place to stay when downtown. The staff was also very helpful with food recommendations. Pomo right down the way serves great food!

Stayed July 2014, travelled with family
Helpful?
Thank jstdoeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, 15 July 2014
Our Ambassadors are the best in the business and they are genuinely friendly and caring for our guests. The construction you mentioned, is the remodel of every guest floor corridor, and the addition of fridges and safes to all guest rooms!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Phoenix Downtown Hotel

Property: Renaissance Phoenix Downtown Hotel
Address: 100 N 1st St, Phoenix, AZ 85004-2302
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Phoenix
#12 Business Hotel in Phoenix
#13 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Phoenix Downtown Hotel 3.5*
Number of rooms: 532
Official Description (provided by the hotel):
Enjoy an artful and memorable urban retreat when you book a stay at Renaissance Phoenix Downtown Hotel. We offer easy access to some of the city's finest attractions, including the Talking Stick Resort Arena (home of the Phoenix Suns), Chase Field (home of the Arizona Diamondbacks), Phoenix Zoo, Orpheum Theatre and Heard Museum. Plus, Phoenix Sky Harbor International Airport (PHX) is just 4 miles from our front doors. Guest rooms at Renaissance Phoenix Downtown Hotel feature stylish decor, luxurious bedding, LCD TVs, premium bath amenities and spectacular cityscape views. Enjoy fine dining at our celebrated restaurants, and stay in shape at our state-of-the-art fitness center and heated rooftop pool. Discover style and comfort at Renaissance Phoenix Downtown Hotel. Please note that valet parking for the hotel costs $32 per night. ... more   less 
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Also Known As:
Renaissance Phoenix Downtown Hotel Phoenix
Wyndham Phoenix
Phoenix Wyndham
Renaissance Phoenix Downtown Hotel Arizona

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