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“Not a typical Holiday Inn” 3 of 5 bubbles
Review of Holiday Inn & Suites Phoenix Airport North

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Holiday Inn & Suites Phoenix Airport North
Ranked #50 of 173 Hotels in Phoenix
Certificate of Excellence
Elko, Nevada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not a typical Holiday Inn”
3 of 5 bubbles Reviewed 16 February 2013

We were in Phoenix for 4 days for combination business and leisure. Booked this in advance because it was near our activities. It was an interesting but different, not what I expected of a Holiday Inn. The grounds were unique and well kept, with a beautiful courtyard and pool. The rooms were spacious, but had an 'old' look and musty smell. Decor and furnishings looked out of the 70's, but were clean. The place had everything advertised, and the staff was friendly, but it just didn't seem to rise to my expectations of a Holiday Inn. I've stayed at another a few miles to the south which is much cleaner, brighter. I guess this is what I expected. The breakfast at the restaurant was not good. Room service breakfast was cold and bland, again, not what I've come to expect from Holiday Inns. It wasn't terribly expensive, but wasn't cheap, either. I'd look elsewhere next time.

  • Stayed February 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NevadaBackroads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent C, General Manager at Holiday Inn & Suites Phoenix Airport North, responded to this review, 1 March 2013
Jclark702,

Thank you very much for taking the time to share your thoughts about your recent stay at the hotel. We have undergone an extensive renovation during our conversion from an Embassy Suites to a Holiday Inn and we are definitely pleased with how it looks. If you find yourself in the need of a hotel room again I hope you will choose to stay with us again,

Thanks
Trent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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371 reviews from our community

Traveller rating
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    137
    38
    25
    11
See reviews for
90
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
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English first
East Sussex
Level Contributor
75 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 9 February 2013

A nice welcome when we arrived. We had a ground floor room, with maybe not best views, but for one night was fine. Enjoyed a quick swim in the outdoor pool (in feb) and the hot tub.

Room very clean and comfortable. The hotel is completely non smoking.

Free WiFi, but in room 143, the service was marginal. In the resturant, it was fine.

The breakfast was busy, nothing special, but OK.

A good price, and location near airport.

In the evening the room was slighly chilly, but there was no heating. I discovered they could either heat or cool the hotel, and there was no choice for a single room.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael_East_Sussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 8 February 2013

Significant water damage and odor in room with staff disinterested in complaint. Check in was slow and unorganized. Hotel close to airport which is positive and the rooms are spacious suites. However can't believe a hotel such as this is okay with the water damage and poor housekeeping practices. Old tissue on counter etc.

  • Stayed February 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Soccerboy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn & Suites Phoenix Airport North, responded to this review, 23 February 2013
Dear Soccerboy74,

Thank you for taking the time to post a review of our property. I am so pleased you liked the convenient location of our hotel. Please accept my sincerest apology for the issues you had with your room accommodations and the service you received that did not live up to your expectations. We are hospitality professionals who pride ourselves on delivering world class service. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 February 2013

I have never seen a Holiday Inn like this. Fresh and modern lobby. Really nice outdoor fire pits to sit and enjoy a drink. I had a suite and I understand all the rooms are suites. One you have to see. I'll be back.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Guitarplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bella Vista, Arkansas
Level Contributor
201 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 bubbles Reviewed 7 February 2013

This former Embassy Suites is now a best-in-class Holiday Inn. It has been completely remodeled from top to bottom and is virtually spotless. Furnishings are modern and extremely comfortable. Probably the best hotel bed I have ever slept in. I love the courtyard with firepits, plenty of seating areas etc. As a business traveler I stay at a lot of hotels along a wide variety of brands. This one sets the bar for all of the rest.

If I had one complaint it would be that there should be rates that include breakfast. It's a lot easier for me to get a $109 hotel room approved than it is a $10+tip breakfast.

Stayed February 2013, travelled on business
Helpful?
2 Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 29 January 2013

After missing my connecting flight back home, I stayed at this Holiday Inn because they were one of the hotels that offered a discount to distressed travelers. It was nice that this hotel was a bright spot in an otherwise miserable travel day. You can't tell how nice the hotel is from the outside. It is only when entering the lobby you will get an idea of how nice it is throughout the hotel. The center couryard has a pool and a couple of fire pits. The rooms are spacious and very comfortable and quite clean. It would be nice if the hotel wasn't as close to a pretty busy street, as it can be a bit noisy. The lobby staff seemed to be overwhelmed, especially in the morning. Aside from those couple of bumps, I would definitely choose to stay at this hotel the next time I am in Pheonix.

  • Stayed January 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TravelinT7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas, United States
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 January 2013

I like the staff at the front desk and the bar/restaurant. The fitness room is very accommodating. I travel half the year, 2-3, times to Phoenix. I right seldom reviews, usually just for the ones that stick out. This one, because of the staff and the fact that all the rooms are suites, stuck out. There is no a bad room. The pool and spa are nice in the hot summer. The fire lite patio in the cooler times of the year are nice. The bar is usually lively. The breakfast only restaurant is good if you get the menu. The buffet is par. It is very convenient if you are traveling via the airport especially if you have time to return your rental before you go to the airport. It is quicker to have the hotel shuttle pick you up from the rental place and take you to the gate later than for the rental car shuttle to take you to the gate.

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn & Suites Phoenix Airport North

Property: Holiday Inn & Suites Phoenix Airport North
Address: 1515 N 44th St, Phoenix, AZ 85008-5656
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#45 Family Hotel in Phoenix
#50 Romantic Hotel in Phoenix
#65 Business Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn & Suites Phoenix Airport North 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Holiday Inn And Suites Phoenix Airport North
Holiday Inn & Suites Phoenix Airport North Hotel Phoenix
Embassy Suites Phoenix Airport
Phoenix Embassy Suites
Holiday Inn & Suites Phoenix Airport North Arizona

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