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“The Staff make this Hotel”

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Embassy Suites by Hilton Phoenix Airport
Ranked #82 of 174 Hotels in Phoenix
Reviewed 4 May 2013 via mobile

I have stayed at a number of Embassy Suites across the country and this location continued to improve my impression of the franchise. The hotel staff were absolutely wonderful and very helpful. When we arrived, we were greeted with a warm welcome and helpfulness as we had not been to the area before. When we went to the Manager's Reception, both the bartender and the rest of the staff were very attentive and appreciative. We also had a great conversation with a wonderful and enthusiastic employee named Jorge. Sure, there is not too much to do within walking distance, especially at night, but that is made up for by the proximity of the hotel to the airport. I will definitely stay here next time I am in Phoenix.

  • Stayed: May 2013
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Thank Henry1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this reviewResponded 7 May 2013

Thank you for your response. I am glad to hear that you have enjoyed your stay with us. Our staff greatly appreciates your comments. We will see you next time when your travels bring you back to the Phoenix area!

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Reviews (1,066)
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834 - 840 of 1,066 reviews

Reviewed 3 May 2013

This place has an on-site restuarant that has an outstanding view of Squaw Peak Mountain. The manager's reception is nice and relaxing after a long day, and the complimentary breakfast is wonderful! The room was clean and the shuttle service is very helpful and quick.

  • Stayed: April 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Alison P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this reviewResponded 19 May 2013

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your response and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your travels bring you back to the Phoenix area.

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Reviewed 3 May 2013

This hotel is quite comfortable. Complimentary breakfast and evening reception included which helps one be better prepared for a busy day and then relax when returning to the hotel. We have eaten dinner in the restaurant and had well prepared salmon and steak. Just the right amount of food and reasonably priced. The location is located near my business meeting and near shopping areas for my wife when she accompanies me.

  • Stayed: April 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this reviewResponded 19 May 2013

Thank you for your response. I am glad to hear that you and your wife had enjoyed your stay with us. We look forward to seeing you again.

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Reviewed 3 May 2013

Stayed here with my family while visiting Arizona State University and they had a great stay. I have stayed at Embassy Suites before and received the same great service that I always do with this chain however my family have never stayed before and they were greatly impressed with this Hotel. I and my family definitly would suggestest this place to others.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Christopher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this reviewResponded 19 May 2013

It was a pleasure to serve you and your family as our guest during your recent stay at our hotel. Thank you for your response and I am very happy to see that you and your family enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your travels bring you back to the Phoenix area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2013

Stayed bc near concert venue. Great service at front desk, bar and breakfast. Rooms were nice except toilet was running, but a comfortable bed. Shuttle took us to concert and back to hotel. Free happy hour was great with friendly bartender. Complimentary breakfast was also very good.

  • Stayed: April 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this reviewResponded 19 May 2013

Thank you for your feedback. I am glad to hear that you have enjoyed your stay with us. Our staff greatly appreciates your kind comments. We hope to see you again!

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Reviewed 23 April 2013

What a difference 2 miles makes. The Embassy Suites at Biltmore is fantastic (2 miles north). This one at 24th St and Thomas is a complete dump! We stayed at both this week (we're local and are having work done on our house). Not only is this hotel bad but the area is really rough (especially at night). Conversely, the Biltmore Embassy is next to one of the nicest parts of Phoenix with great shopping and dinning a short walk away.
Pay the extra $ for the Biltmore location!

  • Stayed: April 2013, travelled with family
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Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this reviewResponded 7 May 2013

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

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Reviewed 18 April 2013

This is an old motel with lip stick and not worthy of the Embassy Name. Restauranty is a joke with just a few choices. Dinner service was non-existent. Beakfast experience was good. Room was OK. Honestly there are better choices. In by business group I was told that the Radisson, Hyatt and ResidenceInn were nice. I stayed at The Legacy Golf Resort which is SUPER NICE. They is basically effeciency apartments with beautiful grounds and quiet. Very nice pool and excersize area. 12 minutes from the airport.

  • Stayed: April 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jay35906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this reviewResponded 22 April 2013

I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #82 of 174 Hotels in Phoenix
Price Range: £79 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Official Description (provided by the hotel):
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona

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