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Embassy Suites by Hilton Phoenix Airport
Ranked #79 of 174 Hotels in Phoenix
Denton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Something is up with these reviews above a 1 star”
Reviewed 12 November 2013

I am in a hotel about 45 times a year and this wins as the nastiest most worn out property I have stayed in in this decade,,, The Staff is nice as its not there place and or they don't stay on the property themselves.. Hilton is my preferred brand and I have 100 more good stories on their locations but this is sad/tired... I suspect there will be comment from the manager about this note - sorry I could not keep quite about this place. It can be clean but still worn out and this place is - Where did the pic of the property come from anyway, 1986?

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 13 December 2013
I am truly sorry to hear that your stay was not up to your expectations. We are a vintage property but still believe and take pride in our Embassy Suites and Hilton Standards. We renovate and make improvements to our property every year to make sure our guests stays are as comfortable and convenient as possible. Again I do apologize. If I may be of any further assistance to you please do not hesitate to contact me at johanna.gilman@hilton.com
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1,002 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
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English first
Payson, United States
1 review
Reviewed 12 November 2013

This is one of the best places to stay in Phoenix for the price. You can have a made-to-order hot breakfast and evening reception. The beds are very comfortable. The rooms are suites with a small refrigerator and microwave. It's like walking into a home, instead of just a room.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Doreen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 3 December 2013
Thank you for your kind comments. I am glad to hear that you have enjoyed your stay with us. We love to make everything as comfortable and convenient as possible for our guests. We hope to see you again next time.
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Detroit Metro
1 review
Reviewed 7 November 2013

This property needs some updating BUT so does my kitchen. It all still works and effectively, as well. I loved sitting in the courtyard and watching the hummingbirds. Breakfast was excellent and Jr knows he sure can make an omelet, but then so could Adrian! We were in town for a wedding and a 50th birthday party, so we were going to have fun no matter what, but everyone at the hotel was an incredible asset in helping our mini vacation an even more joyous trip.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ursum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 13 December 2013
Thank you for your kind comments, our staff greatly appreciates them. we enjoyed serving you as our guest and are happy to hear that you have enjoyed your stay with us. We look forward to seeing you again whenever your travels bring you back to the Phoenix area.
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Denver, Colorado
1 review
Reviewed 5 November 2013

It worked out for us on a quick weekend wedding and birthday party. It's close to all highways and plenty of places to eat. Rooms were clean and nicely furnished, good breakfast and staff was helpful.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nofear S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 13 December 2013
I am happy to hear that you have enjoyed your stay with us. The pleasure was all ours serving you as our guest. we hope to see you again in the future.
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Willcox, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 November 2013

I would not stay here again. The heating system did not work. The internet did not work and security was compromised. On the plus side, staff was friendly, breakfast was excellent and the room was clean. The location was somewhat awkward.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 7 November 2013
Thank you for your feedback. I am sorry to hear that your stay was not up to your expectations. For Internet acces in your suite you must charge it to your room. The fee is $9.95 for 24 hours. Gold and Diamond Hhonors members do receive complimentary Internet access as part of their benefits. We also provide complimentary Internet access in our public areas for our guests which include the lobby, pool and restaurant area. Security on our property is also never compromised. The resaons for the gate being open is that we keep in open daily from 6am to 7pm. After hours the gate is kept close and we have security on property. Thank you again for staying with us and I hope you will give us another chance in the future.
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Eugene, Oregon
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 31 October 2013

Nothing too remarkable about this Embassy Suites, it serves it's purpose by being near the Sky Harbor airport. The surrounding area is not that great but as a single female traveler I felt slightly ill-atease It is located right on a busy street and a majority of the parking is in the back of the hotel, which is kind of creepy and dark. The free breakfast was the usual, the managers happy hour was located in the hotel restuarant located on the top floor (5) of the hotel. The bar tender was nice, the food was, just okay. My room was clean and as I love Embassy Suites for what the rooms offer, if felt like "home". Its not the best of Embassy Suites, but I would stay here again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsOregon2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 13 December 2013
Thank you for your feedback. We enjoyed serving you as our guest. We are a vintage property and different from most Embassy Suites with us having the exterior doors and open atrium. We are at a safe location it just looks different due to us being in a residential neighborhood other than the commercial locations. We look forward to seeing you again when your travels bring you back this way.
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Nashua, New Hampshire, USA
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 October 2013

Nice place. Great breakfast. Very nice people. Be aware,however, that there is no public bathroom near the front desk. You either have to walk to the other end of the property or wait to get to your room. This proves to be difficult with children or anyone who needs a bathroom quickly.

Stayed October 2013, travelled with family
Helpful?
1 Thank Yonder45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 31 October 2013
I am happy to hear that you have enjoyed your recent stay with us. I do apologize for the inconvenience for not having a public restroom readily available in our lobby area. We hope to see you again when your travels bring you back to the Phoenix area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Phoenix Airport

Property: Embassy Suites by Hilton Phoenix Airport
Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #79 of 174 Hotels in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Official Description (provided by the hotel):
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona

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