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“Very very old and overpriced.”

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Embassy Suites by Hilton Phoenix Airport
Ranked #79 of 175 Hotels in Phoenix
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very very old and overpriced.”
2 of 5 bubbles Reviewed 29 May 2014 via mobile

Embassy suites is usually a great bet and worth paying a little more for. But this one was the exception. The place is old and needs some updates and basic maintenance. The room was clean, but falling apart. Here are much nicer hotels around and for less (I paid $167/night all in).

Breakfast was not as good as all the other locations. It was smaller, but still leaps and bounds better than what you'd get at other hotels.

Next trip to Phoenix, I'll be staying at a different hotel.

Stayed May 2014, travelled on business
Helpful?
1 Thank Kubadat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 10 June 2014
Thank you for your feedback. I am truly sorry to hear that your stay was not up to your expectations. We work hard everyday to maintain our property so it is as comfortable and as enjoyable for our guests. I am also sorry to hear that you did not enjoy our breakfast. We rarley get comments from our guests about that, usually everyone states that it is best. Again thank you for staying with us and I hope you will give us a second chance when your travels bring you back this way.
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988 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Independence, United States
1 review
4 of 5 bubbles Reviewed 29 May 2014

The Embassy Suites at the Phoenix Airport provides great service to its guests. The breakfast and complimentry happy hour were awesome. I can not say enough about the service I recevied from the staff during my stay. They took care of every need. I would reccommend this hotel for a stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 10 June 2014
I am glad to hear that you have enjoyed your stay with us. Thank you for your kind comments, our staff greatly appreciates them. It was our pleasure to serve you. We hope to see you again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sierra Vista, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 May 2014

My husband & I have stayed at many hotels across the United States and this one is on top of the list. The rooms were spacious, clean and comfortable. The staff was very nice and the breakfast that was served each morning was fantastic. They made it right in front of us using fresh ingredients. The breakfast was a great treat to start off our long days. Our son-in-law was having surgery at the Arizona Heart hospital and this hotel is just down the street from them and was perfect for what we needed. If we ever need to stay in Phoenix again, we will be staying at the Embassy Suites. Clean, roomy, comfortable, tasty breakfast and nice relaxing atmosphere - it's all there!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Beatrice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 24 May 2014
Thank you for your kind comments. I am happy to hear that you have enjoyed your stay with us and we were able to help you in a time of need. I hope everything now is well with your son in law and look forward to seeing you all again.
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Chino Hills, United States
1 review
3 of 5 bubbles Reviewed 22 May 2014

The hotel service and ammenities are good . I enjoyed the breakfast and evening "happy hour," although their carrot sticks were dry. The bed was nice and the room was relatively clean, a little outdated. The problem was the loudness of the AC unit in the room. It was so loud that it continued to wake me up.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Charina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 24 May 2014
Thank you for choosing to stay with us. It was a pleasure to have you as our guest. I do apologize for the inconvenience of the noise from the A/C that was in your suite. I hope you were able to notify the front desk so we could fix the challenge for you. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 May 2014

Fantastic hotel - would recommend anyone/everyone to stay at this place. Very clean, spacious and the breakfast was great (better than a lot of restaurants). Staff was friendly and very helpful and was concerned for us because of the reason of our stay (heart procedure @AZ Heart Hospital). Enjoyed our stay very much!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank 974lisat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 24 May 2014
Thank you for choosing to stay with us. I am happy to hear that you have enjoyed your stay. It was a pleasure to have you as our guest. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Az, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 May 2014

My co-workers and I have stayed at the embassy Suites at 24st many times and will continue to do so when on travel in Phoenix, AZ because it is truly a home away from home! Comfort, convenience and hospitality.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 24 May 2014
It was a pleasure having you back as our guest. We are happy that you always enjoy your time with us at your home away from home. Look forward to seeing you next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plano, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 May 2014

The single worst Hilton property I have stayed at in 5 years. I should have walked out. The facility is old and tired. The bathroom had broken tile and mold. The A/C had a pretty serious funk to it. Everything about this stay was not good.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, 10 June 2014
Thank you for your feedback. I am truly sorry to hear that your stay was not up to your expectations. We stive daily to maintain and keep up our property up to standards to make our guests as comfortable as possible. If you have any other questions or concerns please do not heistate to contact me at johanna.gilman@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Phoenix Airport

Property: Embassy Suites by Hilton Phoenix Airport
Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #79 of 175 Hotels in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Official Description (provided by the hotel):
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona

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