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“Wait for the renovations”

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Hilton Phoenix Airport
Ranked #16 of 175 Hotels in Phoenix
Certificate of Excellence
Atlanta, Georgia
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Wait for the renovations”
3 of 5 bubbles Reviewed 26 July 2014 via mobile

The hotel is outdated, and while the condition may be considered good for a budget hotel, it certainly is not the quality I expect at a Hilton. There was a sign that said they were renovating, so you might want to stay there after the project is complete. Stains on the drapes, sofa and shower curtain. Rust on bathroom fixtures. Baseboards not clean. Definitely disappointed.

Stayed July 2014, travelled on business
Helpful?
Thank susantnqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this review, 2 September 2014
Thank you for your review. Our building is indeed an older facility; however we are undergoing a full property transformation. We are looking forward to showing off our new updates and hope you can make it back to see the exciting changes!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,307 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Prescott Valley, Arizona
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

The pros: convenient location to shopping and restaurants, and the airport. Room was clean and quiet. No issues with the restaurant on site other than maybe slow service. Shuttle service worked well going to the airport in the morning.

The cons: Pool was not clean. Cups, bugs, and leaves floating in it. Room had no fridge in it. C'mon? Really? Even for a one night stay we had food items to keep cold. Shuttle service from airport after dropping off the rental car wasn't great. Apparently didn't want to wait for us after we called and said we were on our way to pick up point.

Interesting item: While this hotel is an official drop off for Hertz, unfortunately, you get no receipt from the front desk. Given we had a major credit coming we didn't trust this process and ended up dropping the car at the airport.

Definitely would do an overnight for airport convenience again. Price was excellent!

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this review, 2 September 2014
Thank you for choosing the Hilton Phoenix Airport. I appreciate your feedback and will utilize your comments as we move forward in improving our overall guest experience. I am very disappointed to learn of the struggles you experience here on property. We hope you can make it back to experience our exciting new transformations taking place. Thank You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
118 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 22 July 2014 via mobile

The hotel itself is good, comfortable and reasonable price I just happen to have some unpleasant events. First got the room with accessible washroom not by choice but the water from shower just flooded the entire washroom. Changed room but new one was clearly experiencing past smoking. They ozoned it to reduce smell, help only a bit. They are going thru renovations for at least another month so if you are trying to rest during day time, good luck. Room itself are nice, no issue there. Breakfast was above average. Check in was sloe due to late night and some flight cancelations.

Stayed July 2014, travelled on business
Helpful?
Thank satoronto_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this review, 2 September 2014
Thank you for taking the time to share your feedback. I am so sorry to hear that we were unable to provide you with a stay that is up to our Hilton standards. We truly appreciate you bringing these issues to our attention. We hope you can make it back soon to enjoy the full property transformation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, United States
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

We find this hotel to very convenient for our needs! Close to I-10 and AZ 51 we can get to where we want to go with a minimum of hassle. The staff has always been accommodating to our requests (close to the pool) and the breakfast is outstanding. Had a great conversation with Roseanna!

Room Tip: Ask for one of the alcove rooms.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this review, 2 September 2014
Thank you for taking the time to share your feedback. We are so glad that you enjoyed your stay with us and truly appreciate your nice comments. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
1 review
1 of 5 bubbles Reviewed 20 July 2014

What happen to the good service plus the good food I love staying at the hilton airport phoenix because of the food and the location . my last stay was HORRIBLE the food was nasty the slasa was not up to par when asked about chef juan or chef michael I was told they have left went to differnt hotels. Hope you bring in better chefs to fill there spots . I will not be staying with you again wish I know where the old chef work at so I stay there.

  • Stayed June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jerrold J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this review, 24 July 2014
I appreciate your review of your recent experience at our hotel and restaurant. I understand that you were disappointed with the salsa, and I have brought your comment to our culinary team and we are actively reworking our offerings with your recommendations in mind. We have since been very fortunate to bring a very professional and highly qualified chef onto our team and we are truly excited about the direction he will take the dining experience at our property. The next time you are in the area we would love to have you come back to see the changes we have made and provide feedback. Thank you once again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Two Harbors, Minnesota
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

My wife and I stayed here over the Easter Holiday. We enjoyed the atmosphere of this hotel. The service was outstanding! We enjoyed the hot breakfast buffet each morning. The location of the property makes it easy to find your way around Phoenix.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this review, 29 July 2014
Thank you for your great feedback. I am delighted to hear that you enjoyed the hotel/location, staff and overall service. We look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
196 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

We checked in to this hotel because it was close to airport, we had been visiting Sedona area. We were very pleased with our room, door opened right by pool, accommodations were great, service was excellent and the price was definitely great for all you got.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank JudyE65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this review, 29 July 2014
Thanks for the wonderful comments about the Hilton Phoenix Airport. I am pleased to hear that our part of your trip was a success! We hope you return the next time travel brings you to the Valley. Thank You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Phoenix Airport

Property: Hilton Phoenix Airport
Address: 2435 S 47th St, Phoenix, AZ 85034-6410
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Romantic Hotel in Phoenix
#48 Family Hotel in Phoenix
#48 Business Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Phoenix Airport 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Hilton Phoenix Airport is proud to announce its grand reopening after completing a major 6-month renovation. Book your stay today to experience our updated hotel, featuring elegantly appointed guest rooms, a relaxing and inviting lobby, upgraded restaurants and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Odigeo, Travel Republic (UK), Traveltool, S.L.U. and HotelQuickly so you can book your Hilton Phoenix Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phoenix Airport Hotel Phoenix
Phoenix Hilton
Hilton Phoenix Airport Arizona

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