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“Nice hotel. Recommended.”

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Embassy Suites by Hilton Phoenix Downtown North
Ranked #30 of 173 Hotels in Phoenix
Certificate of Excellence
Reviewed 16 November 2011

Very spacious rooms in Phoenix Downtown!

The ride from the airport takes about 15 minutes. The reception staff greets you with chocolate chip cookies. What a nice way to greet someone!!!

The rooms are large and well equipped. Thank God someone thought of having outlets by the bed so you can recharge your phone and gadgets! We travel with a lot of electronic devices people! You are covered here plenty of possibilities.

The hotel is quite big, rooms are spacious and it is very clean.

We had dinner at the bar and it was good. Service was excellent and quality was pretty good.

The only "negative" thing is that Wifi connection was slow at night (probably too many users). It got better in the morning.
Breakfast is not bad but it could be much better (quality wise).

This hotel is a safe bet. You will not be disspointed.

  • Stayed: November 2011, travelled on business
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Thank Gorkus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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692 - 698 of 773 reviews

Reviewed 8 November 2011

The lobby is updated and relaxing, the rooms are large and comfortable, and they have access to a nice larger fitness center, in addition to a little one on site. The beds are comfortable and the staff is very friendly. The hotel also has a nice relaxed bar and happy hour snacks for free. All and all a nice place to stay.

Room Tip: The King rooms have windows that open to a nice little quad and are not on the street side.
See more room tips
  • Stayed: October 2011, travelled on business
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Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2011

This hotel comes off nice at first glance. We were on the Honors floor (11) and had a good size room with balcony. But after you are there for a little while you start to notice the 'ick' issues: the back of the bathroom door has never been cleaned and has something all over it, there is a piece of tile missing from the bathroom baseboard, something was spilled then dripped down the wall next to the bed and it's never been cleaned, shower grout lines are starting to mold. The pool is indoors and the gym is very limited. Walkable to light rail. While do-able In a pinch - if you have time to plan I recommend you look elsewhere.

  • Stayed: October 2011, travelled on business
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Thank SuZenMaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayAnderkinGM, General Manager at Embassy Suites by Hilton Phoenix Downtown North, responded to this reviewResponded 1 November 2011

When we read reviews like the one you left we honestly have mixed reaction and emotion at first, I think this is a natural response due to the pride we take in our work, our hotel, and our commitment to our guests who stay with us. Creating a clean and inviting environment is job one and based on your experience, we did not accomplish that job on this visit. I assure you that your entire experience is important to us and cleanliness issues are not comments that we hear often, one is too many. I'm very sorry and hope you will contact me at your convenience so that I may personally apologize and do my very best to resolve any remaining issues you may have regarding your experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2011

Lots of familiar touches because it's a Hilton but the rooms are fantastic, large with a conference table and ergo seating for 6-8. On a business trip, it was essential. Also huge was the bathroom with luxurious touches everywhere. But the staff were charming, helpful, pleasant and always willing to go the extra mile to get me what and where I wanted.

  • Stayed: August 2011, travelled on business
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Thank TravMuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2011

Had a very nice stay at this hotel. Our room was big and the bathroom was large and clean and the shower water pressure was very good. Every one from the front desk, the restaurant and the gift shop were very, very nice and friendly, which is important to me. Our breakfast was included in our rate and it was wonderful every morning. The only minor complaint I had was that the furniture in the sitting area of our suite was a little scuffed up and detracted somewhat from the overall look of the room. Also, the bed was not the most comfortable I have ever slept in, but it wasn't terrible. The linens and the pillows were really nice though. These are just minor but I thought it was worth mentioning. Still, for the price, this was a good value and I would definitely stay here again.

  • Stayed: July 2011, travelled with family
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Thank Rlm48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2011

Myself and a friend stayed here way back in May over Mothers Day weekend. I booked online and found a great rate called the Mothers day special, which included a comp arrival ammenity of cupcakes and a rose, a free in-room movie, and brunch in the morning. Even though I wasn't a mom and neither was my friend it was a great package for a one night stay. We enjoyed the room and the breakfast, the hotel was beautiful, however the pool could use some work.Great location to the light rail made is easy to travel downtown to the bars.

  • Stayed: May 2011, travelled with friends
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Thank Emoker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2011

This hotel has it all. Clean, quiet, friendly staff, nice furnishings, great climate control. Local shuttle and easy access to light rail. Nice restaurant, lovely lobby. Can't name anything that didn't exceed expectations

  • Stayed: September 2011
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Thank 91,914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Phoenix Downtown North

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114 (Formerly Hilton Phoenix Suites)
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#31 Romantic Hotel in Phoenix
Price Range: £124 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Phoenix Downtown North 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Settle in for a relaxing stay at our Embassy Suites by Hilton Phoenix Downtown North hotel. Located in the city's midtown/downtown Central Corridor, we are just seven miles from Phoenix Sky Harbor International Airport (PHX) and two miles from the Phoenix Convention Center. Start your day with a free made-to-order breakfast. Relax in a two-room suite with a private bedroom and a separate living room with a sofa bed, perfect for families or business travelers. Amenities include complimentary WiFi, sofa bed, wet bar, mini refrigerator, microwave and 55-inch flat-screen TV. Stay active with a workout in our fitness center or take a dip in the indoor heated pool. Stay productive in our business center or host a meeting or special event in our 2,100 sq. ft. flexible event space. ... more   less 
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix
Hilton Hotel Phoenix
Phoenix Hilton
Embassy Suites By Hilton Phoenix Downtown North Arizona

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