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“Ok Hotel, very poor security”

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Hilton Phoenix Suites
Ranked #32 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed 26 January 2012

Nice room, pleasant staff. We woke up one morning on the 6th floor and a homeless person was sleeping on the floor outside of our room. Told the front desk and after about 10 minutes they went up to make sure that 1. he was still alive and 2. Ask him to leave. When he did leave we were standing outside waiting for the shuttle and he was still allowed to walk around the property for awhile and then urinated on the front door. The staff was nice enough about it but did not really address our security concerns. The hotel is not really near anything to do or places to eat. The light rail is ok and their own shuttle is convenient for rides to the convention center.

Room Tip: Try Switch. An excellent restaurant within walking distance. Good food at a great price and a fun ha...
  • Stayed: January 2012, travelled on business
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Thank vfdcapt4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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663 - 669 of 750 reviews

Reviewed 18 January 2012

Room was wonderful. A true 1 bedroom suite with a separate bedroom with flat screen TV and a living room with leather couch and another TV. Wetbar with sink, fridge and microwave very convenient. Small balcony was a bonus. Beds super comfortable and bathroom spacious. Hilton bath amenities are always high quality. Housekeeping provided nice little touches like coffee creamers in the fridge already chilled. Building itself was very dramatic - 11 stories with a completely open atrium in the center. Glass elevators - very nice. Was not aware of indoor pool but would definitely take advantage of it in the future. Got a great rate on hotwire. Terrific location in the heart of Phoenix with several dining options within walking distance and right on the light rail if that is a consideration. Hope I can stay there again soon!

Only one significant negative - parking. Charge is $11 a night which is completely outrageous for Phoenix. However there are a handful of streets nearby where you can park for free overnight which is what we did and had no problems. Nearby shopping plazas are other options but I would be a little worried about being towed from them.

Room Tip: Higher floors have better views
  • Stayed: January 2012, travelled with friends
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1  Thank JKNY329_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2012

I was overall very pleased with my stay here, but I do wish it was more conveniently located. It's about 2 miles from downtown and they offer a free shuttle service there and back, but unfortunately there is not much to do right around the hotel. It is also very close to the light rail, so that is a plus.

The hotel itself is very pretty and I really liked the layout. The pool and bar areas were very nice and the room was very comfortable. I did not drive, so I did not have to pay for parking, but I do know the parking charge is kind of steep. They also charge for internet, but again I did not use that.

For lunch or quick dinner, I would highly recommend "Honey Bear's BBQ' that is just to the south of the hotel. Yum!

  • Stayed: January 2012, travelled solo
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Thank AZTrojan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2011

this hotel is nice!
It doesn't have an executive lounge! for hilton gold and diamond memebers!
also if you are planing to go out like to a club, you better plan to stayed at Tempe.
Other than that its a nice hotel

  • Stayed: December 2011, travelled with family
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Thank virobles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2011

Nice service and large hotel room. The front desk staff are very polite, they processed my check in and check out fast and

  • Stayed: November 2011
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1  Thank Lucy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2011

This property is centrally located in Phoenix making most areas in town easily accessible. Your ride to and from the airport should take about 15 minutes. The staff is friendly, the rooms are spacious, well furnished and tastefully decorated. You get a small kitchenette with a refrigerator, so you can store your favorite fruit, chocolate, cheese and beverage. The bar has a relaxed atmosphere and the food is good. Your breakfast is OK, your servers are great. Colleagues and myself both experienced slowness with the internet connections, especially during evening hours. If you are in Phoenix, and the hotel is not booked up, you should try it out. You, like myself, will become a return customer.

  • Stayed: November 2011, travelled on business
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Thank Kalandozopap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2011

Very spacious rooms in Phoenix Downtown!

The ride from the airport takes about 15 minutes. The reception staff greets you with chocolate chip cookies. What a nice way to greet someone!!!

The rooms are large and well equipped. Thank God someone thought of having outlets by the bed so you can recharge your phone and gadgets! We travel with a lot of electronic devices people! You are covered here plenty of possibilities.

The hotel is quite big, rooms are spacious and it is very clean.

We had dinner at the bar and it was good. Service was excellent and quality was pretty good.

The only "negative" thing is that Wifi connection was slow at night (probably too many users). It got better in the morning.
Breakfast is not bad but it could be much better (quality wise).

This hotel is a safe bet. You will not be disspointed.

  • Stayed: November 2011, travelled on business
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Thank Gorkus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#31 Romantic Hotel in Phoenix
Price Range: £99 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton

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