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“Loved this Hotel ! It's so inviting inside.”

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Hilton Phoenix Suites
Ranked #31 of 174 Hotels in Phoenix
Certificate of Excellence
aspd3815900
Level Contributor
223 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Loved this Hotel ! It's so inviting inside.”
Reviewed 13 August 2012

Imagine an upscale Embassy Suites. That's the feeling you get when you walk in but his hotel was, I am told built to compete with the Embassy Suites before they became sister properties in the Hilton family. The staff was amazing in every way. I would stay here anytime I have to go to Phoenix or the surrounding areas. Close to downtown and they have a shuttle the goes back and forth from the convention center, Chase stadium and other venues at your request which is great because you don't need to take a car and park.
We had a room with a conference table which was the same price but give you more room, and the table was convenient to spread out things or work with my laptop.

Room Tip: We had a room with a conference table which was the same price but give you more room, and the table...
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  • Stayed August 2012, travelled on business
    • Value
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Helpful?
Thank aspd3815900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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747 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
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English first
wilmington, NC
Level Contributor
120 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 13 August 2012

BEST PLACE for my husband and me to stay for 13 days of tests and surgery in this mid-city location with renowned St. Joseph’s Hospital 4-blocks away at the special rate of $89/night. Every suite, though somewhat outdated, has a bedroom with its own flat screen TV and phone and a completely separate sitting room with couch, armchair, desk, kitchen counter with another flat screen TV and phone. The kitchen counter’s small refrigerator, microwave, bar sink and coffeemaker with ceramic cups allow you to save money, taking the hotel’s free shuttle to supermarkets. Full bath with closet adjoins both rooms. Gorgeous 11-story atrium (with free iced cucumber/citrus water much appreciated on hot summer days) has plants and water features interspersed with tables that make up the in-house Great American Grill and adjoining lux bar with big sports TVs. Only Phoenix hotel with an indoor pool/hot tub with thick fluffy towels, but the columns through the pool preclude lap swimming. Typical exercise room and 2 laundry areas. Hotel staff was SUPERB, responding immediately to any request, like fixing the broken phone and replacing the feather pillows/duvet with nonallergenic foam and blanket, as well as not bothering us at all for the days we put the “do not disturb” sign on the doorknob. Housekeeping left free bottled water, real cream for coffee and USA Today daily. (Arizona Republic, Wall Street Journal, NY Times,available for purchase at desk.) You can survive without a car (parking costs) with the hotel’s free shuttle taking you up to 2 miles, including many museums and all of downtown. Light Rail ½ block away takes you to all those places and beyond--to the airport, Tempe and Mesa ($1.75 a trip, $10.50 for 3 days, $17.50 a week). Drawbacks: Room’s pod coffee machine made dishwater liquid, and since the hotel’s Atrium Market with cups of coffee closes when hotel isn’t full (most of the time in the summer), we bought a $15.00 Mr. Coffee, made our own, still saved money over buying cups at the 2 nearby delis. The hotel allows pets, and when our allergies acted up badly, we suspected our room had had animal dander in it from a previous visit (you can never vacuum it out.) “Access TV” was annoying, as it took 4 clicks to get from the promotions for $4.99 to $16.99 on-demand movies to actual TV stations—which DID NOT include FoxSports Arizona with Diamondback baseball. Internet and phone calls cost. Since the hotel’s breakfast buffet is a steep $12.00 and lunches and dinners were formulaic (suffering when events were held), we walked to the many other breakfast/lunch restaurants in the area; those nearby open for dinner are the legendary Durants, Wild Thaiger (Thai), Ichi Ban Japanese and a handful of fast food-type places (Lenny’s Burgers, Best of Philly, Honey Bears BBQ), and 3 pizza restaurants (zPizza best). All in all, we couldn’t have done better for a long hospital visit than to stay at Hilton Suites!

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
Thank charlesthebarles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida, USA
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 August 2012

So everything went wrong on this stay. To set the scene, I had just driven 10 hours from LA and was tired with a late arrival and early start for business meetings with a prospective client. The parking arrangement - which is expensive given the location of the hotel - is not ideal. There are limited spaces reserved for hotel guests in a public lot and no instructions on what to do if these are full. The room itself was fine until.... 1) a fire alarm at 5 something AM that went off for just enough rings to wake everyone up, then 2) someone from maintenance walking right into my room while I was in bed asleep at 6 AM caused by a water leak, then 3) the floor covered in water (now I cannot blame the hotel for this - things happen - but it was really inconvenient as I had no time to change rooms and it made me late for a meeting, and finally 4) to add insult to injury, instead of refunding the cost of the room, the hotel subsequently charged my credit card for 2 nights when I had only ever reserved for one. Shameful.

  • Stayed July 2012, travelled on business
    • Value
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Helpful?
Thank Nicolo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
189 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 27 June 2012

This is a truly striking physical plant-both exterior and particular the lobby area with associated atrium. Rooms are appropriately furnished and decorated in a southwestern theme. Modern, clean and well maintained.

What makes this hotel truly stand out is its focus on customer service. The staff consistently goes above and beyond when something is requested. Courtesy van will take you anywhere within a 2-mile radius, which includes downtown area as well as an array of restaurants.

Room Tip: Because there is an atrium rising through the middle of the hotel, you'll want a room on a highe...
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  • Stayed June 2012, travelled on business
    • Value
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Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York Beach, Maine
Level Contributor
487 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 21 June 2012

The Hilton Suites Phoenix is located in the downtown area with easy accessibility to museums and restaurants. There is a free hotel shuttle service available for a two mile radius of the hotel. This is a full service hotel with an effective staff. The rooms are pleasant and roomy.

  • Stayed January 2012, travelled with family
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Helpful?
2 Thank DRH0PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 June 2012

My wife and I stayed here for two nights during my sister's wedding in April 2012. My other sister and mother stayed in the room next door.

Both of us liked the hotel. In fairness, my sister liked it a bit more than I did. The standard rooms are a great size. They have a separate bedroom from "living area" and each has a television. The couch was very comfortable while watching TV and there was also a desk nearby. Two things for me that didn't live up to expectations: the decor seemed like it was from the early 90's and the bathroom doors were paper thin. I love my wife but I don't need to hear some of the things that occur in there.

They also have a pool, which my niece enjoyed, but was a little small. The breakfast buffet was tasty and reasonably priced.

All in all I would probably try to find somewhere a bit trendier first but I'd stay here again if I couldn't find anything reasonably priced.

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
1 Thank datreic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 May 2012

We arrived at the hotel late at night from San Diego because we were competing in Phoenix for a softball tournament. The front desk notified us that we would have to be moved to the Hilton Garden Inn down the street because they had a maintenance issue and were sold out. I work at a hotel and I understand this sometimes happens. Our softball manager just had the four of us sleep on their sofa beds for that night and the hotel comped OUR ENTIRE STAY for us! Wow! I wasn't expecting them to give us anything but they were so generous! The hotel is very nice and all interior so rain or shine (I'm sure it doesn't rain much in Arizona) you can enjoy the pool and the bar. It is very centrally located and close to the light rail so you can travel to nearby areas for food and clubs. The only thing I was disappointed about, which I can't complain much because I stayed for free, is that they didn't have a complimentary breakfast for their guests. If I was on business and had to pay 15 dollars for the breakfast buffet that wouldn't be helpful if I was on the go.

  • Stayed April 2012, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Adkin0509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Phoenix Suites

Property: Hilton Phoenix Suites
Address: 10 E Thomas Rd, Phoenix, AZ 85012
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#31 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton

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