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“One of the best cost to quality hotels in PHX!”

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Embassy Suites by Hilton Phoenix Downtown North (formerly Hilton Phoenix Suites)
Ranked #36 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed 4 September 2012

Although my family and I live in the Phoenix area, we’ve become partial to the idea of “stay-cationing” where we stay at a hotel in town. Sometimes it’s not always easy to jump a plane and go somewhere spontaneously like we used to before our children were born, but staying in a nice room downtown and not having to clean up or do dishes for a night isn’t bad either.

The room is perfect for families and solo travelers alike. The two room suite boasts a sitting area complete with a pull out sofa bed which sleeps three, a central coffee table, a very nice workstation desk, bathroom with vanity area, a bedroom with a king or two queen beds, TVs in both rooms, and a wet bar complete with a sink and a refrigerator. For the price you’re paying for the room, you get a whole lot of room, four people would easily fit.

The hotel itself is very luxurious. There’s a marble foyer that leads to gorgeous entry way. The hotel is 15 floors in a circular coliseum style. I’ve never eaten at the hotel restaurant before, but I hear great things from guests. Check in is always swift and very courteous, just what you’d expect from a Hilton property, nothing unusual about that.

The room is perfect for families and solo travelers alike. The two room suite boasts a sitting area complete with a pull out sofa bed which sleeps three, a central coffee table, a very nice workstation desk, bathroom with vanity area, a bedroom with a king or two queen beds, TVs in both rooms, and a wet bar complete with a sink and a refrigerator. For the price you’re paying for the room, you get a whole lot of room, four people would easily fit.

The Hilton Suites Phoenix has become the staple of our family stay-cations. Business travelers will love the business center and free wifi. There’s a very respectable pool and hot tub area as well, although I wasn’t too crazy about the pool. The pool area itself is very clean and they provide ample towels for guests, however there is a floor to ceiling window that faces the street. I would’ve had it face another direction if possible. I’m sure people outside can’t see in, it’s just a strange feeling, like you’re on display a little. But if you have children, they won’t care.

One suggestion travelers, if you find yourself traveling to Phoenix in the summer, stay there for July 4th. The adjacent parking garage finds itself smack in the middle of two or three firework displays going on around the city. My wife and I have gone there 3 years in a row and they haven’t let us down yet. It’s the perfect spot to crack open a beer, break out a lawn chair, and enjoy the show with friends, check it out if you have the opportunity.

Room Tip: Ask for the highest room available. Each room is identical save for the bed configuation. The very...
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  • Stayed: July 2012, travelled with family
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Thank Cervantez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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655 - 661 of 765 reviews

Reviewed 2 September 2012

We stayed at this zhilton property because it was close to the light rail so we could get to Chase Field without having to drive. We enjoyed the room with the separate living and bed rooms, but the parking garage got us all mixed up one morning! The breakfast buffet was standard but the staff was very friendly and accommodating. We would have like to use the pool, but it was always overrun with kids and large groups. Oh well. Overall, we would return to this hotel if we stay in Phoenix again.

Stayed: July 2012, travelled as a couple
Thank Marcia7575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

Imagine an upscale Embassy Suites. That's the feeling you get when you walk in but his hotel was, I am told built to compete with the Embassy Suites before they became sister properties in the Hilton family. The staff was amazing in every way. I would stay here anytime I have to go to Phoenix or the surrounding areas. Close to downtown and they have a shuttle the goes back and forth from the convention center, Chase stadium and other venues at your request which is great because you don't need to take a car and park.
We had a room with a conference table which was the same price but give you more room, and the table was convenient to spread out things or work with my laptop.

Room Tip: We had a room with a conference table which was the same price but give you more room, and the table...
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  • Stayed: August 2012, travelled on business
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Thank aspd3815900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

BEST PLACE for my husband and me to stay for 13 days of tests and surgery in this mid-city location with renowned St. Joseph’s Hospital 4-blocks away at the special rate of $89/night. Every suite, though somewhat outdated, has a bedroom with its own flat screen TV and phone and a completely separate sitting room with couch, armchair, desk, kitchen counter with another flat screen TV and phone. The kitchen counter’s small refrigerator, microwave, bar sink and coffeemaker with ceramic cups allow you to save money, taking the hotel’s free shuttle to supermarkets. Full bath with closet adjoins both rooms. Gorgeous 11-story atrium (with free iced cucumber/citrus water much appreciated on hot summer days) has plants and water features interspersed with tables that make up the in-house Great American Grill and adjoining lux bar with big sports TVs. Only Phoenix hotel with an indoor pool/hot tub with thick fluffy towels, but the columns through the pool preclude lap swimming. Typical exercise room and 2 laundry areas. Hotel staff was SUPERB, responding immediately to any request, like fixing the broken phone and replacing the feather pillows/duvet with nonallergenic foam and blanket, as well as not bothering us at all for the days we put the “do not disturb” sign on the doorknob. Housekeeping left free bottled water, real cream for coffee and USA Today daily. (Arizona Republic, Wall Street Journal, NY Times,available for purchase at desk.) You can survive without a car (parking costs) with the hotel’s free shuttle taking you up to 2 miles, including many museums and all of downtown. Light Rail ½ block away takes you to all those places and beyond--to the airport, Tempe and Mesa ($1.75 a trip, $10.50 for 3 days, $17.50 a week). Drawbacks: Room’s pod coffee machine made dishwater liquid, and since the hotel’s Atrium Market with cups of coffee closes when hotel isn’t full (most of the time in the summer), we bought a $15.00 Mr. Coffee, made our own, still saved money over buying cups at the 2 nearby delis. The hotel allows pets, and when our allergies acted up badly, we suspected our room had had animal dander in it from a previous visit (you can never vacuum it out.) “Access TV” was annoying, as it took 4 clicks to get from the promotions for $4.99 to $16.99 on-demand movies to actual TV stations—which DID NOT include FoxSports Arizona with Diamondback baseball. Internet and phone calls cost. Since the hotel’s breakfast buffet is a steep $12.00 and lunches and dinners were formulaic (suffering when events were held), we walked to the many other breakfast/lunch restaurants in the area; those nearby open for dinner are the legendary Durants, Wild Thaiger (Thai), Ichi Ban Japanese and a handful of fast food-type places (Lenny’s Burgers, Best of Philly, Honey Bears BBQ), and 3 pizza restaurants (zPizza best). All in all, we couldn’t have done better for a long hospital visit than to stay at Hilton Suites!

  • Stayed: July 2012, travelled as a couple
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Thank charlesthebarles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2012

So everything went wrong on this stay. To set the scene, I had just driven 10 hours from LA and was tired with a late arrival and early start for business meetings with a prospective client. The parking arrangement - which is expensive given the location of the hotel - is not ideal. There are limited spaces reserved for hotel guests in a public lot and no instructions on what to do if these are full. The room itself was fine until.... 1) a fire alarm at 5 something AM that went off for just enough rings to wake everyone up, then 2) someone from maintenance walking right into my room while I was in bed asleep at 6 AM caused by a water leak, then 3) the floor covered in water (now I cannot blame the hotel for this - things happen - but it was really inconvenient as I had no time to change rooms and it made me late for a meeting, and finally 4) to add insult to injury, instead of refunding the cost of the room, the hotel subsequently charged my credit card for 2 nights when I had only ever reserved for one. Shameful.

  • Stayed: July 2012, travelled on business
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Thank Nicolo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2012

This is a truly striking physical plant-both exterior and particular the lobby area with associated atrium. Rooms are appropriately furnished and decorated in a southwestern theme. Modern, clean and well maintained.

What makes this hotel truly stand out is its focus on customer service. The staff consistently goes above and beyond when something is requested. Courtesy van will take you anywhere within a 2-mile radius, which includes downtown area as well as an array of restaurants.

Room Tip: Because there is an atrium rising through the middle of the hotel, you'll want a room on a highe...
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  • Stayed: June 2012, travelled on business
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1  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2012

The Hilton Suites Phoenix is located in the downtown area with easy accessibility to museums and restaurants. There is a free hotel shuttle service available for a two mile radius of the hotel. This is a full service hotel with an effective staff. The rooms are pleasant and roomy.

  • Stayed: January 2012, travelled with family
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2  Thank DRH0PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Phoenix Downtown North (formerly Hilton Phoenix Suites)

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#31 Romantic Hotel in Phoenix
Price Range: £135 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Phoenix Downtown North (formerly Hilton Phoenix Suites) 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Settle in for a relaxing stay at our Embassy Suites by Hilton Phoenix Downtown North hotel. Located in the city's midtown/downtown Central Corridor, we are just seven miles from Phoenix Sky Harbor International Airport (PHX) and two miles from the Phoenix Convention Center. Start your day with a free made-to-order breakfast. Relax in a two-room suite with a private bedroom and a separate living room with a sofa bed, perfect for families or business travelers. Amenities include complimentary WiFi, sofa bed, wet bar, mini refrigerator, microwave and 55-inch flat-screen TV. Stay active with a workout in our fitness center or take a dip in the indoor heated pool. Stay productive in our business center or host a meeting or special event in our 2,100 sq. ft. flexible event space. ... more   less 
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix
Hilton Hotel Phoenix
Phoenix Hilton
Embassy Suites By Hilton Phoenix Downtown North (Formerly Hilton Phoenix Suites) Arizona

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