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“Wonderful hotel”

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Hilton Phoenix Suites
Ranked #31 of 175 Hotels in Phoenix
Certificate of Excellence
Phoenix, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful hotel”
5 of 5 bubbles Reviewed 19 October 2013

This a great hotel - super location, beautiful lobby, friendly staff, and really nice breakfast. The suites are large; more like a small apartment with separate living room and bedroom and large, practical bathroom. The spa was convenient and enjoyable, and while we did not use the fitness room, it appears to be well-equipped and clean. We were there for 3 nights and will definitely stay there again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review, 21 October 2013
Thank you for staying with us recently and taking the time to compose a review. We really appreciate the wonderful comments and are very pleased that you enjoyed your stay - our Job Satisfaction.
All The Best,
Jay Anderkin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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728 reviews from our community

Traveller rating
    349
    217
    107
    34
    21
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Greeley, colorado
Level Contributor
123 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 13 October 2013 via mobile

I stayed overnight on a business trip. The front desk was friendly and my room was clean. The staff at the restaurant were super nice. The hotel is older and could use some updating. I did not have a feeling of luxury, more like just the basics were covered. The neighborhood was a little scary for a woman traveling alone. The hotel does have a complimentary shuttle and picked us up quickly after dinner at a local eatery.

Stayed October 2013, travelled on business
Helpful?
Thank worldtraveler795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 10 October 2013

As a Hilton Gold Card member, I have stayed my share of times at the Hilton Properties. This one was the bottom of the rung. First room, had wallpaper peeled back with black mold in the bathroom. They switched us to another room, wallpaper had been patched and was curling off the walls. Third room was hand either blood or red sauce splattered all over the curtains. We checked out, they at least didn't charge us a early checkout fee and returned all of our points. We went over to the Hilton Resort and Villas. This was more of the Hilton standards other than the fact pets were allowed and we had a stupid yapping dog two room downs that causes some grief.

Room Tip: Check your room thoroughly before checking in here
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LMNrancher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review, 11 October 2013
Thank you for taking the time to review our property and for selecting our hotel on your recent stay in Phoenix. I'm sorry your experience was so far from your expectation. I’m very glad you found alternate accommodations that were more pleasing to you, and I do hope your trip was a success. I have been able to locate from our internal Managers Log the details regarding your experience. Thank you for the opportunity to make this situation right.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, MD
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 10 October 2013

Not bad but not great. The rooms are fine, with a nice living room/desk combination separate from the bedroom. The bath connects each way (2 doors) and is nicely equiped. The internet worked well. Front desk was helpful and pleasant; check-in and out was a breeze! Very convenient to local markets. The pool is small and the exercise room entirely too small and without an upright cycle or free weights. The meeting room was fine and the food served for dinner was suprisingly excellent.

I guess I enjoyed some of the luxury hotels in Phoenix/Scottdale too much; this hotel was perfectly adequate and done well, but, kind of boring. VERY clean, well maintained.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stubonedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richardson, Texas
Level Contributor
252 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

The staff is amazing! We haven't asked anything that they haven't accommodated with charm, grace, and humor (not that our requests are too bizarre!). The hotel is spacious, clean, and convenient to many of the places we need to go for the convention we are attending. We would return here on business or pleasure.

Room Tip: We were assigned to the second floor, which made the rooms a bit dark (lack of sunlight). If possib...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henderson, nv
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 October 2013

Stayed at the Hilton Phx Suites while in town for business. The staff is amazing! So helpful, such a 5-star experience. The accommodations are good, the food is good, but the staff ... the staff is AMAZING!! I would recommend this hotel to anyone, and I will definitely stay here again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brendakaynv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodbury, United States
1 review
5 of 5 bubbles Reviewed 3 October 2013

When I called to make a reservation I spoke with Brooke. Brooke had everything arranged when we arrived while the entire staff were very accommodating throughout our stay and continually went above and beyond...Thank you! The LeMay Family

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Greg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Phoenix Suites

Property: Hilton Phoenix Suites
Address: 10 E Thomas Rd, Phoenix, AZ 85012
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton

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