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“Clean, Affordable, Convenient Hotel”

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Hilton Phoenix Suites
Ranked #31 of 175 Hotels in Phoenix
Certificate of Excellence
Yuma, Arizona, United States
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Clean, Affordable, Convenient Hotel”
5 of 5 bubbles Reviewed 11 June 2014

We always stay at this hotel when attending Diamondbacks games. It is really close to the light rail station and many downtown locations. The staff has always been great and the rooms have been clean and comfortable. We were surprised at how quiet the hotel was, considering the Comicon convention, ref convention and Diamondbacks game. The breakfast buffet was okay (coffee is not that good); of course we did order an omelet at no extra cost. The only problem was the wi-fi connection. The hotel was formerly a Holiday Inn and the property manager still has problems with dead zones (The manager is aware of the problem and is attempting fixes).

Room Tip: Definitely check for on-line specials before reserving your room. Also, make sure you aware of wher...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warren O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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726 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
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English first
Las Vegas, United States
1 review
5 of 5 bubbles Reviewed 8 June 2014

Bargain hotel. Great room, great staff, great breakfast buffet. They are definitely priced lower than the value they bring. Only downside was the one front desk receptionist. Seemed like customer service was not his niche.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rustin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

Hotel was very clean, super comfy beds and pillows.,Hotel is close to Phoenix Art Museum and the Metro goes into downtown area. Scottsdale is 9 minutes away by car and it's great to drive straight to the car rental area at Sky Harbor airport. I highly recommend this hotel when staying in Phoenix.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A56Nancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 June 2014

It wasn't all bad but the little things matter to me and this property missed the boat.

It is a great location, very quiet, on the light rail line so only about 20 minutes from US airways arena or Chase field. By the way if you are going to the arena you can ride the light rail for free. The hotel also offers a shuttle and they were very nice to accommodate us with a ride although the driver, while polite, was not very friendly. It's easy to take light rail to and from airport.

The front desk was decidedly unhelpful - not only did they not offer any help, on two occasions they gave the wrong answer - like telling me that we had to pay for internet for each device we used when you can connect up to three for free!
Speaking of the internet - it drops the connection often. At least twice an hour even if you are in the middle of something - I hate paying for a service only to be given a substandard one. I would normally complain to the front desk but given how unhelpful (and attitude-filled) they are I can't be bothered. It's only $10 a day for internet which is a pretty good deal but if you are depending on it in your room... it's not very reliable.

The drain in the bathtub was so slow (almost plugged) that the water was well past my ankles when I showered. Good water pressure though. It does make me wonder how they cleaned it. In my mind housekeeping should have caught this. And the plug in the sink didn't work the knob came off in my husband's hand.

The rooms are huge - living room with microwave and bar fridge and a bedroom and a large bathroom. A TV in the living room and in the bedroom.

Also great lobby - very relaxing with water trickling.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lynneinottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

Parking is in a garage, not managed by Hilton where you may or may not find a parking spot. Pretty hotel, looks like a good Embassy Suites, staff is nice, does not recognize your status. Hotel is getting long in the tooth, but the lobby does have have two pretty koi ponds. Overall, going to choose another hotel when I go to Phoenix.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Christopher L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAFFORD, United States
2 reviews
5 of 5 bubbles Reviewed 30 May 2014

We loved this hotel, my daughter especially loved the fish in the ponds and the pool and elevator. Would definitely stay again! Our room was spacious and clean, we enjoyed swimming in the indoor pool, makes it nice not to have to be in the hot sun!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Theresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 29 May 2014

$10 per day per device for WiFi that, at it's very best, gives you 60KB/s for maybe 20 minutes before crapping its pants. Staff have no idea how to help, the network support line is equally incompetent and dismissive. Restaurant is one of the most overpriced vs. quality I've ever been in at a hotel. Really terrible food, premium prices, which I would not really mind if the food were not absolute crap. Housekeeping consistently did not refill cream/sugar for coffee. Sure the building is pretty, and the rooms are okay, but the services? ugh.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Killian Thor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review, 30 May 2014
Thank you for communicating with me earlier today regarding your experiences. I do appreciate your feedback and the dialogue we had regarding the quality of our wireless internet service and restaurant food. I wish your experiences would have been different, but I'm very glad we had a chance to discuss and find resolution. Regards, Jay Anderkin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Phoenix Suites

Property: Hilton Phoenix Suites
Address: 10 E Thomas Rd, Phoenix, AZ 85012
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton

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