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“Great place to stay near the airport.”

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Drury Inn & Suites Phoenix Airport
Ranked #5 of 174 Hotels in Phoenix
Certificate of Excellence
Lakeland, Fl
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great place to stay near the airport.”
Reviewed 23 December 2011

I stayed at this Drury because I was so impressed with the one in Flagstaff. The staff at this Drury were as wonderful. Everyone really appears to care about their guests and are willing to go the extra step in guest services. Their shuttle drivers were as helpful as any I've seen and were quite willing to take me to a convenience store. Their "little extras" will keep me coming back. Michelle, a supervisor working the evening I stayed, was absolutely wonderful. Staff like her makes Drury my first choice.

Room Tip: Ask for one of the newly renovated rooms. They are re-doing the entire hotel.
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  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LimaBravoWhiskey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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601 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
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English first
Missouri
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 November 2011

Everyone at this hotel was kind, happy, and eager to please from the shuttle driver to
the desk manager to the chef. When I had computer problems, they even immediately
contacted their computer service who solved the issue. Would definitely stay again.
Keep this team together Drury. They're wonderful!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Missourian1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 November 2011

Let's start with the Pro's...
Great happy hour with complimentary drinks and food. The food is just bar/finger food...but the selection was plentiful. Hotel is under construction and the staff did a good job of making the stay pleasant despite the mess.
Rooms were average, but sleep number bed was nice.

Con's...
The air conditioner in the room was so loud I didn't get more than an hour or so of sleep the entire night. When the AC was on it was like a jackhammer at your window. When the AC was off it was so hot that even without covers, I would sweat....and I love the heat!

I honestly would look elsewhere if only for a good night's sleep!!!

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MAKM09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Phoenix Airport, responded to this review, 21 November 2011
We always appreciate all the guests that stay with us here at the Drury Inn & Suites Phoenix Airport. We appreciate the nice comments about the staff and the amenities that we offer and do hope for a return visit when our renovation is complete. Each of our guest rooms is being totally redone and will have all new quiet air conditioners as well as all new furnishings and décor. Sound proofing has been added to each guest room with new walls and flooring and our new 37" flat screen televisions will make any stay more enjoyable. In addition, microwaves and refrigerators were added to each room along with a new dry bar area. This will be like staying is a brand new hotel and we will have some of the nicest rooms in the area. New rooms open in December with the entire renovation complete in the 1st Quarter of 2012.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehachapi, California
Level Contributor
118 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 3 November 2011

How can you beat a new hotel, free wi-fi , hot breakfast . Just immaculate hotel. Super happy

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Loriegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hartford, Connecticut
Level Contributor
246 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 16 October 2011

My wife an I stayed there before and after a convention at an expensive resort. When picked up at airport was greeted with a bottle of cold water and a pleasant driver. Check in was very smooth and easy. At "kick back" we were asked how our room was and said good except AC was a little loud. They told the manager and he quickly got us a new room. The whole staff was very polite and did what ever they could for us. The manager or assistant manager was usually around at kick back talking to the quests- A very nice touch.
You wouldn't know there was construction going on if you didn't see some of the workers using the elevators. It was quite and you never heard them.
The free breakfast every morning was good. We tried to have a decent lunch every day so at "kick back" we got our 3 drinks and enough food to carry us over- VERY NICE

If we go back to Phoenix will definitely stay here again Penny & Randy

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RGM-PJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dupont washington
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 September 2011

My family (wife and 3 small children) were connecting through Phoenix to Philadelphia when our flight was delayed causing us to miss our next connecting flight. Rather than search for a hotel in Philadelphia at night we chose to do so in Phoenix in the early afternoon. US Airways provided a telephone number to their supplier for "distressed guests" and we were offered a number of choices ie Fiesta Inn Resort, Comfort Inn, Sheraton Airport etc as well as Drury Inn....I was aware of the Drury chain of hotels (based out of St Louis) but did not know the chain had a Phoenix property(ies). I quickly searched the hotel using Tripadvisor and chose it not knowing exactly what my family could expect but hoping for the best under the circumstances. I wanted a hotel near the ariport for the following day's flight as well as being safe and having useful amenities ie breakfast, free airport shuttle, business center and free wifi. You also are entitled to a complimentary evening "KICK BACK" that includes apetizers, snacks and drinks that could easily be your dinner as well as all the popcorn you can eat together with 24 access to comp beverages.

We booked the hotel with the supplier at the airport and proceeded to the transportation area where we called the hotel and requested a pickup. The shuttle arrived within 10-15 minutes and we were greeted by the very friendly driver and assisted with our luggage. The driver very kindly offered cooled bottle water to my children (temperature was approximately 100 F that day) and returned us to the hotel. The shuttle was efficient and clean and the driver friendly and knowledgable. The hotel is architecturally interesting from the exterior and interior and is currently undergoing renovations by its new owners
that include what appears to be a complete makeover including updated elevators and lobby and breakfast/bar area.

Check in by the assistant manager was efficient and very friendly. We were advised of all available amenities and headed to our room with the assistance of a hotel employee as our children were quite tired at that point given their lenghty trip. The room was very pleasand and clean offering 2 queen sized beds, a desk area with chair, a second chair, a crt tv, 2 phones, fridge and microwave together with 2 alcove areas, one beside the beds and one beside the separate washroom area where there was complimentary coffee and glasses.

The staff were VERY helpful and courteous and I cannot say enough good things about them. For example, we forgot our daughter's blanket in the room and realized that while in the air to Philadelphia. A phone call to my brother who contacted the hotel and arrangements were made to send it to him to pass on to us eventually.

As I am involved myself in the hotel business I understand how difficult it it to operate a property while doing renovations. I suspect that this airport hotel location will do very well once the renovations are completed and word gets out that you receive great value for your travelling dollar with all included amenities that others have referred also. Well done Drury Inn staff. Your hospitality (that is why it is called the hospitality industry) was appreciated and made our travel difficulties somewhat easier to deal with. Thank you Ron

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ryk1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 June 2011

The staff was wonderful. EVERYONE from the front desk, to the cooks, to the maids to the janitor was kind, helpful and smiling. The free breakfast, was buffett style, serve yourself, but very good food. Eggs, sausage, bacon, toast, waffles, biscuts and gravy, fruit, cereals, and yogurt. Free soda/juice anytime of the day or night. Free "Hot Snack" which consisted of hot dogs, chicken fingers, salad, baked potato and the like. Free drinks! 2 free cocktails of your choice, after 5:30pm. Free WiFi, and free use of their computers and printer.

The pool was enjoyable, not the best scenery, but fun for the kids. The lobby was very nice and comfortable. The rooms were, mezza mezzo. They needed better cleaning of the rugs, the furniture was beat up, the sleep number beds were ok, and the tv selections were limited.

All said and done it is a great value for the money.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mama0pe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Phoenix Airport

Property: Drury Inn & Suites Phoenix Airport
Address: 3333 E University Dr, Phoenix, AZ 85034-7215
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Phoenix
#8 Business Hotel in Phoenix
#12 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Drury Inn & Suites Phoenix Airport 3*
Number of rooms: 162
Official Description (provided by the hotel):
Drury Inn & Suites Phoenix Airport is conveniently located off I-10 by Phoenix Sky Harbor International Airport. A free, 24-hour airport shuttle is available. This hotel is centrally located between downtown Phoenix and Tempe, near Arizona State University. Enjoy free hot breakfast and free hot food and cold beverages every evening at our 5:30 Kickback(R). ... more   less 
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Also Known As:
Drury Inn And Suites Phoenix Airport
Drury Inn & Suites Phoenix Airport Hotel Phoenix
Radisson Phoenix Airport Hotel
Phoenix Radisson
Drury Inn & Suites Phoenix Airport Arizona

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