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“Great preflight hotel”

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Drury Inn & Suites Phoenix Airport
Ranked #4 of 174 Hotels in Phoenix
Certificate of Excellence
Surprise, Arizona, United States
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great preflight hotel”
Reviewed 22 October 2013

We stayed here one night before we left on vacation and left our car for the two weeks we were gone. This is the best preflight hotel we have ever stayed in. I almost hate for people to find out about it.
We were so surprised at the amenities...the happy hour was more like dinner with meatballs and pasta, salad and many toppings, hot dogs for the kids, soup, etc. They also had fruit and popcorn to munch on later. The manager walked around to greet people as we ate and was so pleasant.
The breakfast started too early for us, but we were able to grab a muffin and banana.
The room was so comfortable and roomy. I usually don't sleep the night before a flight, especially in a hotel, but I did here.
Our ride to and from the airport was fast and on time.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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585 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Northumberland
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 October 2013

This was an excellent find being the first place we tried in Phoenix on our way south. The overal package may appear at first sight a little on the expensive side. However, when broken down the package becomes a very good value stay. On arrival we found the staff pleasant and obviously keen to sell, providing very comprhensive information about what was included. The room we were allocated was on the 6th floor and although near the airport we were not unduly disturbed by aircraft movements. The quality of fittings was excellent, as was the overall package. Would most certainly go again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Coachman01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san francisco
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 October 2013

Very surprised at the amenities, cleanliness, hospitality. Shocked at how quiet and vacant is was. Complimentary Breakfast and free happy hour. The room was clean and spacious.I didn't have a chance to view pool or 24 hour fitness area. The only downside is the hotel location, is near an area that is a bit unsavory. But that's Phoenix for ya!

  • Stayed October 2013, travelled on business
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    • Location
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Helpful?
Thank sadoc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, United Kingdom
Level Contributor
172 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 29 September 2013

Very convenient, near the airport but sadly not as good as expected. Our room looked good but was next to the noisy ice machine and close to the atrium, where the voices of a couple chatting carried upwards.

Arriving from England we wanted to go to sleep early and expected the hotel might have taken this into account when allocating the room. We had seen previous reviews and expected a more considerate approach, as the hotel is near the airport with visitors from Europe.

The receptionist was very helpful and found us a quiet room, though with two Queens not the King we had booked.

Breakfast is provided late on a Sunday so we ate at the Waffle House a short walk away as planned. Breakfast at the same time every day of the week would be helpful.

(Also we could not get any benefit of from the evening snacks as our flight got in just too late)

The hotel is convenient and clean but may not be the best option for older people travelling from Europe.

Room Tip: Ask for a quieter room away from the Atrium
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CherryClift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Phoenix Airport, responded to this review, 24 October 2013
Thank you for sharing your feedback and for staying with us at the Drury Inn & Suites Phoenix Airport. We appreciate all comments from our guests and will use them to improve our service. It is unfortunate that you were not able to take advantage of our 5:30 Kickback with food and drinks, and our Hot Breakfast buffet as well. Hopefully, you will have the opportunity to enjoy all we have to offer during a future visit.

With our proximity to the airport, we host many international travelers. I hope you will give us another chance and stay with us the next time you are in Phoenix... we would love to have you as our guest again!

Thank you,
Keith Kirk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
santa rosa
Level Contributor
252 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 21 September 2013

I have done plenty of traveling but never stayed at a Drury. How can you not like the free happy hour and great breakfast. Used the gym which is open 24 hours...quiet, nice rooms and great price. DRURY, you have yourself a new customer!!

Room Tip: I asked for top floor
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  • Stayed September 2013, travelled with friends
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Helpful?
1 Thank phantom12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Rapids, Iowa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 August 2013

I wanted to write and thank Keith Kirk, General Manager of the Drury Inn and Suites Phoenix Airport. I had a problem there on my last stay. Keith personally contacted me, handled the situation in a courteous and professional manner. I recently revisited and everything went off perfectly. Room was immaculate, service was outstanding and personal touch was something that very few seem to understand in the service market. It's not the mistakes you make, it's how you handle them that sets you apart.

Thank you Drury staff for an exceptional stay.

  • Stayed August 2013, travelled on business
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Helpful?
1 Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
333 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 23 August 2013

We were staying in our motorhome in Williams, AZ and had to pick up friends at the Phoenix airport early in the morning. We decided to go down and spend the night. We selected this hotel randomly. Best choice we could have made. From the front desk, to housekeeping and food servers they were outstanding in service and personality. They took us to the room to be sure we were happy with our choice before paying. The room was so clean and neat. The amenities were nice. With the room you get to attend dinner in the evening. We had about 3 or 4 different main selections on the buffet area with the trimmings. They also give you a card for 3 drinks each with your meal (wine, beer, mixed or soda). The server was so upbeat and pleasant. Breakfast was the same way. They were so helpful at the front desk with suggestions for eating out in the area. We would absolutely stay here again and would suggest it to others

Room Tip: We stayed in a suite which was very nice. Sat on the balcony and watched the planes. They were far e...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rollingst1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Phoenix Airport

Property: Drury Inn & Suites Phoenix Airport
Address: 3333 E University Dr, Phoenix, AZ 85034-7215
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Phoenix
#8 Business Hotel in Phoenix
#12 Romantic Hotel in Phoenix
#14 Best Value Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Inn & Suites Phoenix Airport 3*
Number of rooms: 162
Official Description (provided by the hotel):
Drury Inn & Suites Phoenix Airport is conveniently located off I-10 by Phoenix Sky Harbor International Airport. A free, 24-hour airport shuttle is available. This hotel is centrally located between downtown Phoenix and Tempe, near Arizona State University. Enjoy free hot breakfast and free hot food and cold beverages every evening at our 5:30 Kickback(R). ... more   less 
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Also Known As:
Drury Inn And Suites Phoenix Airport
Drury Inn & Suites Phoenix Airport Hotel Phoenix
Radisson Phoenix Airport Hotel
Phoenix Radisson
Drury Inn & Suites Phoenix Airport Arizona

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