I chose this facility due to reviews made on Tripadvisor. Overall my room was clean and everything worked. I will say with I-17 freeway being so close I was able to count the cars at night, especially trucks. The room I was assigned is toward the rear of the property so things can't be better closer toward the freeway. I attempted to make a toll free call from my room two hours after arriving and could not dial out. Searching for assistance I called the front desk and was told to give it a "little time" and they would have the problem solved. A half hour went by with better results so I called the front desk again. I was told someone was going to come to my room to remedy the issue. No representative came to my room. I made four calls in three hours. After three hours passed they quit answering my calls so I called their main number from my cell phone. I asked to speak with a supervisor and was told he had just left for the day. The person answering, Johnny, asked if he could assist me so I told him who I was and was in room ---. He said please hold. I did for a few minutes. Johnny came back on the line and said "try it now". I did and it worked. Whatever Johnny did he could have done in the previous hours. It was a very frustrating experience. Last night with rain falling in Phoenix I was awakened many times with the loud sound of a lot of rain pouring on something metal. This morning I went outside to find out what kept me awake most of the night. On the back of the building there are no gutters nor overhang from the roof. Rain from the roof was falling straight down and falling on a metal security light. That light was opposite the headboard. There might as well not even been a wall between the light and the headboard as it was loud enough to keep anyone awake all night. One other issue was upon driving up to my room after being gone all day I found a male employee attempting to enter my room. I asked what he wanted and he said there was a water leak in my room. After examining the kitchen and bath there was not a water leak anywhere. Not sure what his intentions were beyond that I was puzzled as to his true agenda. I am thankful I came back to my room when I did. There are many places to stay in Phoenix. My suggestion is to try somewhere else.
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- Also Known As:
- Residence Inn Phoenix Hotel Phoenix
- Phoenix Residence Inn
- Residence Inn Phoenix Arizona