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Royal Palms Resort and Spa
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Reviews (1,744)
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1,297
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921 - 926 of 1,744 reviews
Reviewed 30 June 2014

This gem of the desert has lost its luster. This is the sixth summer in a row my boyfriend and I have spent a long weekend at the Royal Palms, and this year the entire weekend certain things just seemed "off". It started with the check-in process, the desk had mixed up our names so our reservation could not be found, a wedding party was trying to check in behind us, and anyone that has been to this resort knows the reception area is not very large, so it became quite crowded very quickly. It seemed things went downhill from there, we just did not have the same feeling from the resort as we have every year in the past. They have started charging a parking fee on top of the resort fee, the customer service is not as attentive as it once was. I have a feeling it has been taken over by a new management company who seems to be more about profit than customer service. This makes me very sad, as coming here is always something we look forward to every summer. The pool was not the pristine shimmering pool of the past, and the grounds themselves were not as well taken care of either. The twice-daily housekeeping did not happen. I hope the management decides to go back to the Royal Palms of the past otherwise this may be my last visit, unfortunately.

  • Stayed: June 2014, travelled as a couple
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4  Thank AJ408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sescobedo, Manager at Royal Palms Resort and Spa, responded to this reviewResponded 3 July 2014

We are very sorry to read about your recent visit to the property and would love the opportunity to speak with you in more detail. Please feel free to contact our Manager on Duty if you would like to discuss further. We are committed to turning your experience around so that you can continue to enjoy Royal Palms for many years to come.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

What a beautiful little oasis! We loved the tasty mojitos and lunch by the pool! The pool staff were very friendly and attentive, constantly refilling water and providing more delicious drinks. The room was very comfortable, but would have loved to still have the option of using the fireplace at night, for the ambiance it provides. Beautiful grounds and gardens enhance the beautiful setting. Beautiful view of Camelback Mountain. The lemon ricotta pancakes were delicious!

  • Stayed: June 2014, travelled as a couple
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2  Thank BM8-11-1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sescobedo, Manager at Royal Palms Resort and Spa, responded to this reviewResponded 3 July 2014

Thank you so much for your wonderful review! We are pleased that you enjoyed the resort, the service and food in T.Cook's! We look forward to welcoming you back the next time you are in the states!

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Reviewed 25 June 2014

If I had the money I would live at this resort year round. It was quiet, romantic, and peaceful.The service is impeccable. I have never felt so welcomed. Everyone from the bell staff to the pool staff was on their "A" game.

  • Stayed: June 2014, travelled as a couple
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1  Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Recently I had the opportunity to attend a conference at this property and enjoyed every minute of it, in every way! From the grounds, to the staff, to the historic ambiance and architecture, it was truly delightful experience. If your travels take you to Phoenix, I highly recommend a stay here.

Stayed: June 2014, travelled on business
1  Thank IrishOne93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

This resort is perhaps one of the most beautiful,unique, and enchanting places my wife and I have ever stayed. It was our 31st anniversary and they treated us like royalty. From the warm welcome when we arrived to the total overall experience of exquisite dining, fabulous room, warm staff, and breathtaking gardens and grounds, this was an experience that will not be forgotten.

  • Stayed: June 2014, travelled as a couple
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1  Thank Scot L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sescobedo, Manager at Royal Palms Resort and Spa, responded to this reviewResponded 3 July 2014

Thank you for your glowing review! We also think Royal Palms is "Heaven on Earth" and truly appreciate your kind comments. We look forward to seeing you again next year for your 32nd wedding anniversary!

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