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“Family focused resort with uninspired service but nice grounds”

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Pointe Hilton Squaw Peak Resort
Ranked #43 of 174 Hotels in Phoenix
Reviewed 3 April 2012

Things were ok during our 1 night stay on march 31 2012. The casita was clean but smelled a little dank. It wasnt ready for check in until almost 4 pm which was a shame.

The main attraction is the water park which was PACKED. There was not enough chairs so people were just circling all day looking for seats. As usual there were tons of chairs reserved with towels that never had people on them, but that is typical American behavior.

Dinner/ nightcap bar was very hotel-like and uninspired. Drinks were expensive and other than a fireplace lacked ambiance or music. For $400, it was very average.

Room Tip: Doesn't matter. Planty of parking and short walk to water park.
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  • Stayed: March 2012, travelled with family
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Thank ddecavai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,704 - 2,710 of 3,523 reviews

Reviewed 2 April 2012

Hilton Squaw Peak in Phoenix is a great spot for any family looking for a place to relax and refresh. The facility is excellent; the staff were most cooperative; the landscaping beautiful; and the "all in one package" for family enjoyment on their water park. would have allowed the children (ages 11, 15) to simply stay at the park day-to-day. The location is good and relatively easy to locate inthe heart of the city and close to Scottsdale and its many attractions. The caretaking staff were prompt and quite thorough and the space was adequate. The in-house food was quite good and reasonably priced. We would return even though it is quite pricey.

  • Stayed: March 2012, travelled with family
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Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2012

My husband and I spent the weekend at Pointe Hilton, joining my brother and his family. We were satisified with the staff when checking in and our room was nice. The grounds around the facility are beautiful, but at night the area is very dark and signage is difficult to see. The biggest problem is definitely with the restaurants onsite, or lack thereof. For such a large facility, food service is woefully lacking. The evening we arrived we ate at the Hole In the Wall. The menu was very limited and no 'healthy' choices. The next morning for breakfast, we again went to the Hole in the Wall, as it was closest to our room and to the pool area. We asked for a table outside, vs. bench seating outside. The hostess was quite rude, saying we would then have to wait 20 - 30 min., even though there were several tables available. They don't allow customers to put two tables together, but they will do it when they have time. The Hole in the Wall is also the only restaurant near the water features, yet they close at 1:00. Can't get appetizers, or a late lunch, NOTHING. As far as getting a simple cup of coffee in the morning, other than what's available in your room, be prepared for a very long line. It's too bad such a large, beautiful facility cut corners on food service.

  • Stayed: March 2012, travelled with family
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Thank Bonnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

The Squaw Peak property itself and location is wonderful; I've lived in Phoenix most of my life but when 14 family members call you up and tell you they are "coming to visit" you pull your hair out trying to find the right place to stay to keep everyone from senior citizens to 8 year olds happy.

Fortunately Pointe Hilton Squaw Peak fit the bill perfectly.

First, the location. You are 20 mins from the airport (take the 24th street exit instead of the 44th street exit when you leave), you are tucked back against the beautiful Squaw Peak which provides some awesome views and hiking for any visitors wanting to experience Arizona. You are also in a nice part of town; along the bottom side of Squaw Peak and right side is Paradise Valley and you are only 20-25 mins from Scottsdale / Old-Scottsdale if you want to do a day of window shopping and eating at great places (or head to Fashion Square mall).

I can't express the convenience of this location enough; you will need a car, but you have access to everything you came to see (Have kids? Want to go to the Zoo? 20 mins!) within 20-30mins away.

Ok, now about the property...

The Pointe Hilton Squaw Peak has been at that location for a *long* time, 20+ years. It was built as an oasis into the side of the mountain with a big sprawling property, a giant meandering pool. A lazy river. A mini golf course. Tennis courts. Basketball. A small mock "Old West" town for kids to play in... it is just a huge/fun property that sprawls out in every direction. You have rooms in the main lobby then you have Casitas and larger living arrangements on the outskirts of the property. Everything is easily walkable.

While some aspects of the hotel rooms have been upgraded (like the bathrooms and bedding) other aspects of the rooms definitely still feel the same as they were in the 80s. We had a really nice big suite with a huge living/sitting/social area and the table was straight out of an 80s movie with all the wear and tear you would expect for 20 years of sitting in a hotel room.

I think Hilton made the decision to incrementally upgrade the property by redoing all the bathrooms (the most important) then the bedding areas and then slowly doing touch-ups on the lesser details in the rooms like the older couches or tables. Honestly though, everything was clean and comfortable so it didn't bother any of us (and I tend to like nicer things).

A few of the families got one of the big 2-story casitas on the property so we got to spend time inside those as well; they were comfortable and clean (Again the bathrooms and bedrooms were new; flat screen TVs, new beds, new counters, etc.) and the living room felt a *hair* older but again, not a big deal at all. Everything was clean, there were no issues with feeling the couches were "Gross" or anything like that.

The kitchenette was a small/typical kitchenette which worked perfectly for those families; full fridge was a boon for left-overs and microwave was great for the kids for late night popcorn parties.

The weather in December (if you haven't been in AZ before) is a gift from the heavens and is why people winter here; warm sun on your face with a nice dry 60-70 degree breeze is heaven; we ate outdoors at the restaurant on the property and were very happy with our food and the ambiance out on the patio was beautiful.

TIP: Visiting this property in the off season (December) is awesome. It is like having a small-town theme park to yourself. The help told us that in the summer (the on-season) it gets SO PACKED that you are shoulder-to-shoulder outside at the pool/mini-golf/lazy-river area which honestly sounded so horrible to me I would have checked out and left had we been there in the summer.

Keep that in mind; one of the reasons we all had such an awesome time is because we went in the dead of December (2nd week of Dec) and had most of the place to ourselves and our huge family.

Room Tip: Go during the off-season and you will have the place to yourself. If you go during the busy season...
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  • Stayed: December 2011, travelled with family
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4  Thank Riyad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

Is a big and nice hotel with beauty desert and mountain landscape. Water park is nice.
Front desk and houskeping service is nice, but they could do better with food at Riccos restaurant ( breakfast is good though) If you stay in this área dont miss Enchiladas restaurant which is two blcks away from the hotel, nice mexican food.

  • Stayed: February 2012
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1  Thank CarlaRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

The 2-bedroom casitas are great! Plenty of room for the six of us (myself, my husband, our 21-month-old son, his grandparents and his aunt) including necessary privacy. Really enjoyed the spacious deck overlooking the nicely-manicured grounds, the beautiful backdrop of the mountains and the clear, starry Arizona nights.

Sure, the casita furnishings are not 5-star... but the beds are super-comfy and everything was clean and new enough. No stove or oven in the kitchen, but to be honest, all we needed was the fridge and sink anyway. The hotel could have provided a bit bigger of a garbage can in the kitchen, though. It was about the size of a small bucket.

My compliments to the housekeeping staff, who cleaned our room promptly each day and unnecessarily changed the sheets each day. Wish the hotel would offer the means for guests to indicate to housekeeping that there is no need to change sheets each day. I felt bad.

There is lots of fun to be had at the multiple pools. Our little one went back-and-forth from the "Tad Pool" (baby pool), main pool and slide entry pool -- he was fearless! But I think he had the nicest time the day we camped out at one of the more serene, less crowded casita pools. The other pools are pretty boisterous and busy with other, bigger kids.

Food is so-so. Not a lot of variety at Hole in the Wall or Slim Pickens. Should have frequented the coffee stand in the hotel gift shop more often for more "simple" food choices for breakfast and lunch.

My husband and I had a nice "date night" at El Chorro in Paradise Valley. It is only a 10-15 minute drive from the hotel property and well worth it.

All in all, we had a nice little family vacation at the Pointe Hilton Squaw Peak. We have every intention of returning!

  • Stayed: March 2012, travelled with family
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Thank prazakr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

I chose to stay at this Hilton property due to my first and second choices for accommodations in the Phoenix area being sold out at the time of my visit. However, this ended up being for the better, as the Pointe Hilton Squaw Peak Resort exceeded my expectations in many areas.

First off, this resort is designed with the "old-school" layout in mind - a sprawling property requiring the use of many a golf cart by hotel staff members. There isn't necessarily anything wrong with this, but if you're expecting to walk in the lobby, hop on an elevator, and walk 50' to your room, you may be slightly disappointed. My suite was located in the "North Pointe" area, which was a considerable distance from the lobby, restaurant, and fitness center. However, this wasn't an issue for me. The suite itself included a living room area in front (with a sofa, chairs, desk, and flatscreen HD TV) and a bedroom area in the rear (with two queen-sized beds, nightstand, walk-in closet with ample space, yet another flatscreen HD TV). The living room and bedroom were separated by the bathroom in the middle. The bathroom was 'split,' with the toilet and shower located separately from the sink/mirror/counter area. The room was very nice, with plenty of space to spread out. The beds were comfortable and clean, and the bathroom was adequate.

I did not visit the water park area of the resort, but I did make it to the fitness center. By hotel standards it was quite large, with plenty of treadmills, free weights, and machines.

I would definitely recommend this property, not only to families looking for a kid-friendly resort, but to business travelers alike. With accommodations like this, you really can't go wrong.

  • Stayed: March 2012, travelled on business
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1  Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pointe Hilton Squaw Peak Resort

Address: 7677 North 16th Street, Phoenix, AZ 85020-4434
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Phoenix
#9 Spa Hotel in Phoenix
#14 Luxury Hotel in Phoenix
#42 Business Hotel in Phoenix
#49 Family Hotel in Phoenix
Price Range: £117 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Squaw Peak Resort 4*
Number of rooms: 563
Official Description (provided by the hotel):
Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. The Resort is also proud to announce the completion of - Rejuvenated Meeting Space and the New Agave Suites at North Pointe. ... more   less 
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Also Known As:
Pointe Hilton Squaw Peak Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Squaw Peak Resort
Phoenix Hilton
Pointe Hilton Squaw Peak Resort Phoenix, Arizona

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