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Phoenix Airport Marriott
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Reviews (437)
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All reviewsphoenix airportthe concierge loungefront deskshuttle runslobby baran early flightbusiness hotelmeeting spacenext morningwould stay here againroom servicethe shuttle driverbusiness meetingrestaurant staffsky harborrental carup to date
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315 - 320 of 437 reviews
Reviewed 6 May 2013

Ii stayed here and paid $300 a night which was not worth it. I came to my room after working all day to find no one cleaned my room. Dirty towels were still on the bathroom floor, the bed unmade and trash cans still full. When I called desk they did not seem surprised and did not offer clean towels or to have someone clean the room. I told them for $300 a night they should really be able to clean the rooms. I go to phoenix weekly and will never stay at that hotel again

Room Tip: Service was not good and you have to hope they clean your room
  • Stayed: February 2013, travelled on business
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3  Thank Tnvol01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2013

I waited for this shuttle for almost an hour then finally called the hotel. I was told that the shuttle doesn't run automatically; one must call and arrange for transport and then they will come...which they did. The staff are very nice and helpful, the room service salad was good, and in general the room and hotel is clean but in sore need of a renovation. Just an average hotel with a little higher price. No free high speed.

  • Stayed: May 2013, travelled on business
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1  Thank sunlover055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2013 via mobile

Old, dated, stressed employees. No attention to details. This is simply a neglected Marriott that they have cut amenities to just break even. But it I close to the airport and not expensive. I could mention details but nothing could be fixed with a total refurbishing

  • Stayed: May 2013
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3  Thank Maureen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2013

When I returned home I realized i had been charged 3 times a day for the internet at $11.95 each. so $35.85 day for 3 night stay. When I called to correct the overcharge, I was told this was correct, they charged for each device I connected (laptop, iPhone and iPad). THey insisted all Marriott full service hotels charged this way and refused to refund the charges beyond the $11.95/day. I have stayed at many Marriott's, including the Wardman Park in DC, definitely a full service, conference hotel of much higher quality and they thought I was crazy when I asked if they would charge for each device, they would never do that. Springhill suites where I stay frequently doesn't charge at all.

  • Stayed: October 2012, travelled on business
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2  Thank Terribramel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2013

Last week I stayed at the Phoenix Marriott for two nights due to a business trip. The hotel is not as close to the airport as in other cities. It is also not right off one of the major roads near the airport. I was glad that had GPS. That is one of the reasons I rated this a "3" versus a "4".

I enjoyed the breakfast buffet which include made to order omelets and all of the other usual items. The service was good as well.

The hotel could use some cosmetic updates in the hallways and rooms (carpet, tile,wall coverings, etc.). The other thing I did not like was the plastic shower line in the shower/tub. Many other hotels have gone solely to the cloth shower curtains.

  • Stayed: April 2013, travelled on business
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Thank dcalianno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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