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“Advice for long-term stay guests”

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Hampton Inn Phoenix-Biltmore
Ranked #16 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed 8 February 2014

I recently stayed five nights at this hotel and would absolutely stay here again on a future trip. As mentioned by other reviewers, the location is terrific, just a few blocks from highway 51 and from plenty of shops, restaurants and services. The staff were extremely friendly and welcoming - everyone from the front desk to the breakfast area staff to the maids to the maintenance people had all clearly received training on how to greet guests and make them feel at home. As a long-term stay guest, I wanted to mention a few things that I expected/encountered.

This hotel does not have its own laundry facilities, however, the front desk recommended a nearby coin-operated Laundromat which was very inexpensive and had plenty of machines. You can take their shuttle there, or drive yourself the few blocks. Although I had been hoping for the convenience of having facilities right at the hotel, I was very happy with this alternative.

The guest rooms do not have in-room safes. Since they are standard in most hotel rooms these days, I was a bit surprised. When I spoke to the front desk about it, they said that they had safes at the front desk that guests could use, however I opted not do that, it made me a bit uncomfortable. I didn't have any problems locking items in my luggage in my room. I would recommend that the hotel consider adding safes to the rooms, though.

The "business center" is in fact a single computer and printer in the hallway outside the breakfast area. The printer is not a multifunction device and the computer doesn't have any available USB ports unless you unplug the printer. Obviously the location is also not very private if you are working on a sensitive document or need to be on the phone while also on the computer. I didn't have any trouble using the computer when I needed to, but if you are planning on using the hotel facilities for all of your business needs, the setup at this hotel may not be sufficient.

Like most Hamptons, this hotel had some of the nice touches that make long-term stays more pleasant. There was always fresh ice water, and hot coffee and tea - anytime of the day. The rooms have refrigerators, microwaves and charging stations for your devices. There were newspapers available in the breakfast area which became a kind of "lounge" throughout the day. The pool area was clean and had fresh towels available. There is a small parking lot next to the hotel and I never had trouble finding a space.

I would highly recommend this facility!

  • Stayed: January 2014, travelled on business
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Thank PatriotsFaninCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 12 February 2014

PatriotsFaninCT,
Thank you for writing a review and sharing your high recommendations of Hampton Inn Phoenix Biltmore. We appreciate your positive feedback on our staff's excellence in service, as well as providing areas of opportunity. Your feedback is important to us and will be taken into consideration for improving our property and overall guest experience. Thank you once again for writing. We hope to welcome you back as our guest in the near future.

Sincerely,
Kevin Barbour, General Manager

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473 - 479 of 664 reviews

Reviewed 2 February 2014

Recent business trip to Phoenix and location appeared perfect. It was, close to shopping and restaurants.

Property was disappointing and had a neglected feel to it. Breakfast was not fresh.

Room was roomy but lighting was dim and room had felt unclean. Desk staff were friendly but felt untrained.

Better options exist close by!

Room Tip: Pick another hotel!
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  • Stayed: January 2014, travelled on business
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Thank Spi-kids_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 4 February 2014

Spi-kids_LA,
Thank you for sharing your feedback. Please know we take these comments very seriously as guest satisfaction is our highest priority. I am sorry to hear you had a disappointing experience. We would like to speak with you directly regarding the areas we fell short of meeting your expectations, and we hope you will give us an opportunity to provide a more positive stay in the future.

Sincerely,
Kevin Barbour, General Manager

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Reviewed 28 January 2014

The rooms in this Hapton Inn were a little larger than most of the other we have staide in. The brekfast was the same items as other Hamptons but the quality was higher. Good location close to Scottsdale.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hampton
1  Thank George C T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 30 January 2014

George C T,
We're happy to hear from you, and we're glad you enjoyed your stay with us at Hampton Inn Phoenix Biltmore. It's great to know our spacious accommodations and high quality breakfast items exceeded your expectations. We hope you'll have an opportunity to visit us again in the future. Thank you again for your review.

Sincerely,
Kevin Barbour, General Manager

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Reviewed 24 January 2014

the hotel was clean, but the breakfast sucked. they have a shuttle service that takes you within 3 miles of the hotel which is pretty much all that you need. the hotel is located at a very good location. the pool is heated which is nice for the outside temperature.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 26 January 2014

Patricia C,
Thank you for sharing feedback from your stay. It's great to know our clean accommodations, complimentary shuttle service, and heated pool met your satisfaction. We apologize for your disappointment with the breakfast selection, but are happy to inform you that many components of our breakfast will be changing and upgraded over the next few weeks. We value you as our guest and hope you'll visit us again in the future. Thank you once again for your feedback.

Sincerely,
Kevin Barbour, General Manager

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Reviewed 21 January 2014

We were very pleased with the location and especially the staff in particular , Front Desk Agent, Ray. The staff made it especially memorable for us. All of the staff were friendly and accommodating and made us feel at home. Please be sure to give the staff special recognition for heir outstanding customer service. We were pleased with the aesthetic of the property; it's a beautiful property and well maintained. We definitely plan to return to the Hampton on our next trip!

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hampton
Thank Diana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 26 January 2014

Diana E,
Thank you for the gracious review. We have a special team that shares a sincere passion towards hospitality and strive daily to provide memorable guest experiences. I look forward to sharing your compliments with our team and will be certain to give the staff special recognition on their outstanding customer service. We look forward to welcoming you back on your next trip. Thank you again.

Sincerely,
Kevin Barbour, General Manager

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Reviewed 18 January 2014

Reviews were mixed for this hotel, but the location was so perfect, we booked anyway. We weren't disappointed. Staff were extraordinarily friendly and the rooms were perfect for us. Everything was clean and well organized.

  • Stayed: December 2013, travelled with family
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2  Thank Colleen74_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 21 January 2014

Colleen74_11,
Thank you for sharing positive feedback on your Hampton Inn Phoenix Biltmore experience. We appreciate you choosing to stay with us, and we're glad our friendly service, convenient location, and clean accommodations exceeded your expectations. We hope you'll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Kevin Barbour, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

Was very pleasantly surprised by this hotel.... well maintained, staff was great, rooms were very large and nicely furnished and the breakfast was certainly more than adequate. Parking was good and we will definitely be back the next time our travels take us to Phoenix

Room Tip: we were on the street side but the noise was still very manageable
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  • Stayed: January 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank MarySEverett_Wa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 21 January 2014

MarySEverett_Wa,
We appreciate you writing a review regarding your pleasant stay with us at Hampton Inn Phoenix Biltmore. It's wonderful to hear we exceeded your expectations with our spacious accommodations and value added amenities. We look forward to your next visit and thank you again for your great review.

Sincerely,
Kevin Barbour, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Phoenix-Biltmore

Address: 2310 E Highland Ave, Phoenix, AZ 85016-5206 (Formerly Hotel Highland at Biltmore)
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Phoenix
#9 Business Hotel in Phoenix
#11 Romantic Hotel in Phoenix
Price Range: £124 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Official Description (provided by the hotel):
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 
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Also Known As:
Highland At Biltmore Phoenix
Hampton Inn Phoenix-Biltmore Arizona

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