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Hampton Inn Phoenix-Biltmore
Ranked #13 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed 17 August 2014

The Good - $84 a night through Hotels.com, the room was nice, quiet, with comfortable beds and the air conditioning worked well.

Breakfast was mediocre. I didn't like any of the egg dishes.

The hotel was about 15 min. drive (with average traffic) from ASU downtown campus. I think next time I'll try to find another hotel a bit closer. Overall, for the price it was decent.

Room Tip: Our room was quiet (232) and overlooked the pool. I'm sure this depends a bit on having quiet ne...
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
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Thank CaliforniaLily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 18 August 2014

Dear CaliforniaLily,

It’s nice to hear from you. Your sincere review, which highlights strengths and areas for improvement, is extremely valuable as it allows us to improve future guest experiences. Thank you for staying with us and we hope to see you again.

Best,
Kevin Barbour
General Manager

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418 - 424 of 656 reviews

Reviewed 12 August 2014

Staff were friendly and accommodating. Room is spacious and clean. Amenities are good. Breakfast is above average. Highly recommend this place. Front desk went above and beyond. Cleaning staff will always give you a smiling face and they are not grumpy...

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with Hampton
Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 13 August 2014

Karen J,

We’re happy to hear of your pleasant stay, and your appreciation of our friendly staff. I’ll be certain to pass along your kind comments to our excellent team. We enjoyed having you as our guest, and we look forward to your next visit with us at the Hampton Inn Phoenix-Biltmore. Thank you again for writing.

Sincerely,

Kevin Barbour
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Excellent accommodations. I was very impressed, compares well to neighboring high end hotels. Close to dining and shopping yet in a quiet secluded location. I will be staying here next time I am in Phoenix.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hampton
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 12 August 2014

Michael H,

Thank you so much for the wonderful review of your stay with us at the Hampton Inn Phoenix Biltmore. I am pleased you enjoyed all of the amenities and ideal location that our hotel has to offer. We look forward to your return stay with us.

Sincerely,

Kevin Barbour
General Manager

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Reviewed 9 August 2014

We were very pleased with our stay with this Hampton Inn. Mostly everything was to our standard; most were 10’s. The location and the way the facility was refurbished made it a delight. The room was approximately 14' by 32’, with good lighting and outlets for iPads and cellphones. All in all, this Hotel we will come back to when we go to Phoenix.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Hampton
Thank n0rmanas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 12 August 2014

N0rmanas,

Thank you for writing a review and sharing your recommendations of our great hotel with other viewers. I’m pleased to hear you had a comfortable stay with us and found your entire experience satisfying and enjoyable. Please plan to visit us again the next time you travel to Phoenix.

Sincerely,

Kevin Barbour
General Manager

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Reviewed 8 August 2014

My stay in this property was terrific and the service and attention to detail were sensational. I chose the property due to its proximity to my meeting but I would not hesitate to stay there again. It was centrally located and the staff accommodated every request with courtesy and professionalism. I highly recommend this property.

  • Stayed: August 2014, travelled on business
    • Value
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Review collected in partnership with Hampton
Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 12 August 2014

Ronald K,

We’re happy to hear from you, and we’re glad you enjoyed your stay at Hampton Inn Phoenix Biltmore. We appreciate your high recommendations of our great hotel and our wonderful staff. We are looking forward to having you as our guest again in the near future.

Sincerely,

Kevin Barbour
General Manager

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Reviewed 8 August 2014

I have stayed here many times over the last two years when I travel to Phoenix for business. The location is good and there is a cheap airport shuttle. The staff is great...polite and very customer service minded. There is a pool and an exercise room but I have only used the exercise room. The rooms and facility are always very clean. I don't think you can beat this hotel with another in the same price range.

Room Tip: Suites are very nice and don't hesitate to ask the staff if you need something.
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  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
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Thank AntonioManzenetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 12 August 2014

AntonioManzenetta,

Thank you for writing a review about your experience at our Hampton Inn Phoenix Biltmore hotel. We appreciate your continued patronage and for choosing our hotel for your business needs. It’s wonderful to hear that our staff is friendly and accommodating, our location is ideal and our amenities are we thought out. We look forward to your next visit.

Sincerely,

Kevin Barbour
General Manager

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Reviewed 5 August 2014

We got an EXCELLENT rate through a promotion. We were staying for three days while my daughter was looking for an apartment after a move to Phoenix. We were given a large double room, that included a huge granite counter top, cabinets, microwave, small kitchen-like sink, fridge. Room very clean, service excellent. The mattresses felt like sleeping on a cloud; really comfy and slept great. Front desk staff was friendly, welcoming and helpful. They have a free shuttle service that will take you anywhere within a 3 mile radius. Friendly drivers. Nice pool outside. Great free hot breakfast in downstairs lounge. Rotating menu, could have sausages, eggs, or omelets, always had 3 types of cereal, yogurt, and several kinds of fresh fruit. It was awesome!! Hotel is across from an upscale mall with some fabulous places to eat. Dine-in movie theatre across the street. All in all, we loved our stay there.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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1  Thank debSouthBend_IN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this reviewResponded 6 August 2014

Dear debSouthBend_IN,

We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit.

Best,
Kevin Barbour
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Phoenix-Biltmore

Address: 2310 E Highland Ave, Phoenix, AZ 85016-5206 (Formerly Hotel Highland at Biltmore)
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Phoenix
#9 Business Hotel in Phoenix
#11 Romantic Hotel in Phoenix
Price Range: £67 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Official Description (provided by the hotel):
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 
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Also Known As:
Highland At Biltmore Phoenix
Hampton Inn Phoenix-Biltmore Arizona

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