I stayed there the other night in a king size room. The first thing I noticed when climbing the stairs was an overflowing trash can under the stairs. The can stunk horribly and had all sorts of flies and bugs flying all around it. There was also all sorts of watermelon rinds all over the ground around it.
I got to the room and opened the door. As soon as I opened the door a wet, moldy smell overwhelmed my sense of smell. The room was very clean. I turned on my A/C hoping that would remove the smell. I also noticed on a king size bed I got 2 pillows which were not even long enough to cover the top of the bed. I stayed in the room for about 2 hours but the mold smell was giving me a terrible headache and giving me nausea.
I decided to check out and my money for the stay was not refunded. The staff was pleasant and when I checked in the woman told me how long she would be there and offered any information.
The hotel is in a great location and the staff was friendly but the room smelled so bad of mold I couldn't use it, yet I had to pay for it anyway.
- Official Description (provided by the hotel):
- Welcome to Crossland Studios Phoenix - Metro - Black Canyon Highway. We are located right off of the Black Canyon Freeway and located within walking distance to many shops and restaurants. Our property is 13 miles away from the Phoenix Convention Center and the Arizona State University-Downtown Campus. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more less
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- Also Known As:
- Extended Stay America Phoenix
- Extended Stay Phoenix
- Phoenix Extended Stay
- Crossland Phoenix - Metro - Black Canyon Highway Arizona