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The Clarendon Hotel and Spa(Phoenix)(Great Value!)
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Reviews (119)
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A TripAdvisor Member
322
Reviewed 14 August 2005

My husband and I planned to stay here several nights while work was being done on our house. This hotel is close to where we live. I reserved a non-smoking room. After all the great reviews on tripadvisor.com and at only $50 a night, I though I had a smokin' deal. Non-smoking to me means - no smoking in the room. The room smelled somewhat smoky when we first got in there, but I rationalized that sometimes rooms get converted from smoking to non, or housekeepers smoke while they clean, etc. so while the room is not truly a "smoking room" there could be remnants. However, that night, invisible cigarette smoke poured in through the bathroom. The next day, all of our clothes and our suitcase reeked as if we'd been in a seedy bar with no circulation all night. I have asthma, so non-smoking is not a finicky preference, it is truly a health issue. If that had been the only problem we would have just asked for another room. But combined with the following, we just wanted out: The young woman who checked us in was sullen and had charged us a different amount than we'd been quoted on the phone and acted put out that we made her change it; there was a large rip in the blanket on the bed; an olive pit was on the floor under the air conditioner; sticky candy was embedded in the carpet; there was mold in the shower; a cigarette burn on the couch; the bed was very uncomfortable - all in all, not the kind of place geared to customer service. The kitchenette was a nice size and did seem clean. Everything else made me wish I'd brought hand sanitizer. We had checked in at 3:00 PM, but then had to leave our things at the hotel and didn't get back until late. If we'd noticed how bad it was when we first got there, we wouldn't have stayed even one night. Maybe the place has gone downhill since the other reviews were posted. Or maybe the things I've noted didn't bother other people. But I found -- I got what I paid for.

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2004

The excellent rating is based on the cost. The hotel came packaged with airfare. We were looking for an extended weekend getaway to Phoenix and found a terrific value on site59.com. We did not intend to spend much time in the hotel so value at an inexpensive price was perfect. That is what we got. The location was good, easy on and off from one of the main expressways in Phoenix. It was an easy 10-15 minute drive from the airport. The room was very good, had everything we needed with a full kitchen we did not take advantage of. The staff was helpful but not especially knowledgeable of some of the local tourist places. The continental breakfast was fine for getting a quick bite in the morning and get out on the road for our planned activities. Parking was fine, the pool looked nice. Plenty of chain restaurants nearby, many in walking distance. I would recommend Pappadeaux's restaurant next door. Wonderful New Orlean's style and menu.

7  Thank maxima0359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2003

I stayed at this hotel for only $28 a night through Priceline. I think I got a great deal. The hotel was easy to find for someone who had never been to Phoenix before. The room came with a fully equipped kitchen, sofa, tv with remote, two beds, and all the other usual ammenities. The carpet and sofa showed their age, but were acceptable nonetheless. You can get a pass to use a fitness center, but we didn't have the time. We went in the winter time, so we didn't use the pool.
The staff was friendly. The free breakfast wasn't as good as it could have been. There was plenty of parking and if there aren't enough spots, there's more parking right next door at the restaurant. The seafood restaurant next door was great. Overall, I was satisifed and would stay there again if I were on a budget.

7  Thank marc1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
549
Reviewed 23 October 2003

We stayed here last weekend for two nights. I booked on Expedia and paid 44.00 per night. What a great deal. I was a little worried what we would get for the price, but I was pleasantly surprised. Our room was clean and comfortable. It was nothing fancy but it was perfect for a family who was going to be spending most of their time visiting friends. Breakfast was included which was great for the kids. It was your typical continental type breakfast, but everything was fresh and was replenished constantly. My only complaint was that there wasn't a lot of parking. We arrived late both nights and had to park on the opposite side of where our room was. It is close to the freeway so if freeway noise bothers you, you might want to request a room towards the back of the property. The noise was not bad though.

10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2018
Google Translation

  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLPHX3504, General Manager at Crossland Economy Studios - Phoenix - Metro - Black Canyon Highway, responded to this reviewResponded 2 February 2018

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