I knew my husband would be in this area and called in advance to book his room. I read all the reviews and felt this was a pretty good hotel and they told me no problem setting him up in a smoking room. Ok..I know many people do not like smoking...but.. a lot of us still do and if we pay for the right to do so...at the last minute as you are standing there they say ...no smoking...that is wrong. I even called this morning and spoke to them to make sure he would have NO problems checking in. He had problems and they I believe felt he was struck there...within minutes I switched him to a better property and they couldn't have been nicer. This new property even had a pool and were in a much better location than the Hyatt Place it is rather out of the way...and seemed much older. They have some really great resorts in Phoenix and even some that really cater to families...take your time and look around. I must say...Gold Rush Transportation is amazing they picked him up in a Lincoln Towne car within 5 minutes and whisk him to a better location. I believe you must be what you represent and your word of honor must count for something. This was not the case here and I hope you look else where. No airport transportation either...you are on your own to hire that as well. Sorry..I wasted so much time and effort here.
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- Also Known As:
- Hyatt Place Phoenix - North Hotel Phoenix
- Hyatt Phoenix
- Phoenix Hyatt
- Hyatt Place Phoenix - North Arizona