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“Good location...good amenities and great service”

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Hyatt Place Phoenix - North
Ranked #46 of 174 Hotels in Phoenix
Certificate of Excellence
Chennai (Madras), India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good location...good amenities and great service”
Reviewed 4 July 2014

I have stayed here for 4-5 times now and have always enjoyed the stay here. The location and amenities are good but the service tops it all. I would specially like to call out the front desk professional Michelle who was extremely courteous, caring and very friendly. I can for sure say that her attitude and service mentality has made it very difficult for me to stay elsewhere. Their breakfast options are decent. The beds are comfortable. The bathroom is quite small and they can improve on the toiletries. The internet speed is good. Overall the experience was excellent and good value for the money.

Room Tip: Choose the side that is not adjacent to the highway
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Green Features: towels and toiletries replaced only when requested
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank psponsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas R, Guest Relations Manager at Hyatt Place Phoenix - North, responded to this review, 6 July 2014
Valued Guest,

Thank you so much for addressing our hotel on Tripadvisor. We are very happy that you have enjoyed your past stays with us. We hope that you will be our guest again in the near future. Again thank you for your review of our property. If there is anything that I can personally assist you with, please do not hesitate to contact me directly.

Kind Regards,
Cade A.
602-997-8800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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610 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
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English first
Oceanside, California
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 May 2014

This location is a few miles away from downtown Phoenix but it was about $20/night less expensive - if you have a car, save a little money and stay in this freeway-close spot. The room and service was fine, similar to the other Hyatt Places I've stayed at. The college students working at the front counter were very helpful even if they sometimes weren't quite as polished as other hotel staff. My room was on the freeway side - if you are a light sleeper bring ear plugs or ask for a room on the other side of the building.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khorais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
191 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 14 May 2014

This Hyatt Place location takes a little bit of paying attention to reach as you need to access it from a local highway that runs next to the main one. This was a last minute stay and the check in was smooth and painless. They advised me that they don't have room service but you can order food and then pick it up in the lobby. When I asked for a menu they told me it would be in my guest room, which it wasn't, luckily after declining the offer to have me walk back down to the front desk, they sent one up. I ordered some food since it was late and there is nothing in walking distance to eat and the food was decent if a bit under-seasoned. The same can be said of the free breakfast which was under-seasoned but highly attended by hotel guests, requiring jockeying to get any food as the hotel staff struggled to keep food replenished. The room was a bit drab and the bed did sag significantly, but that being said, I got a solid night's sleep. Strangely, this hotel does not have central air conditioning but instead has individual window air conditioning units that can get quite noisy. Not a full service hotel but if you need an inexpensive night near major freeways it fits the bill.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
154 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed 29 April 2014

This is your standard Hyatt Place (converted from Amerisuites) property: Nice rooms with sofabed, mini-fridge, comfy Hyatt beds, large flat screen TV, free breakfast (with hot mini-bagel things), free wifi, comfy lounge, free computers, exercise room, small pool and some food options round the clock.

If you stayed at Hyatt Place properties before and had a good time, this would not disappoint. Some notes from hour visit:

1) Body Lotion is not standard, but you can ask at the front desk for it. Also available are toothpaste and toothbrushes and other incidentals.

2) Recycle utensils are standard in some Hyatt hotels, but not yet at this location.

3) No covered parking -- which is a PAIN in Phoenix when it gets hot. Covered parking would raise this to 5 stars!

4) Very helpful staff. For example, many front desk people would rather interrupt their conversation with a live person in front of them when the phone rings. This did not happen!! They put the phone on hold. Kudos. On the first day we arrived, there was only one staff member on duty who was busy looking something up for another guest. So the front desk was empty for a few minutes when we arrived and wondered if there was anyone home -- but hopefully that's not normal.

5) It's located right off Rt 17 so easy access to the freeway to get away to Flagstaff or Grand Canyon. Yet only 20 minutes from downtown Phoenix.

6) Nearby -- there's an In/Out burger, Chipotle, Olive Garden, Sizzler and other chain restaurants. We got take out and ate in the lobby/lounge (where silverware and napkins were always available for use).

7) Gas is cheaper here than in downtown Phoenix. Actually cheap gas is one exit away at the QuickTrip on W Cactus Road (8 cents less than the QuickTrip down the road from the hotel and 15-20 cents less than downtown).

8) No iPhone compatible radio, for those who really really need it.

9) Flat screen TV was huge. With the sofabed, a room could fit 5-6 people so a good option for larger families.

10) HVAC was individual units which was noisy -- especially if you set the temperature in the sweet spot where the fan kept turning on and off every 10 minutes. Just set the fan to always on if you want to avoid the fan noise coming on and off.

All in all, a great option. We liked it so much -- we stayed there twice on our trip (at the beginning and at the end).

Room Tip: Ask for a room on the quiet side facing away from the freeway
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ALTippet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZ
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 April 2014

Stayed here for one night between Diamondback games. Have stayed here in the past and have a future reservation as well. Always has been a good value through Hotwire. Front desk clerk was very friendly and professional as usual. The room was clean and spacious with a comfortable bed. Bathroom is a bit cramped, but I see the hotel will undergo renovation next year to fix that shortfall. Breakfast was good, but wish they would have had offered bananas. Will stay again ...

Room Tip: Rooms on east side are quieter.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guestAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Phoenix - North

Property: Hyatt Place Phoenix - North
Address: 10838 N 25th Ave, Phoenix, AZ 85029-4746 (Formerly "AmeriSuties")
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Best Value Hotel in Phoenix
#32 Family Hotel in Phoenix
#55 Business Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hyatt Place Phoenix - North 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Phoenix - North Hotel Phoenix
Hyatt Phoenix
Phoenix Hyatt
Hyatt Place Phoenix - North Arizona

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