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“Adorable hotel- Mt. Vernon room poor value”

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Grand Highland Hotel
Ranked #1 of 22 Hotels in Prescott
Certificate of Excellence
GreenLeadersBronze level
Reviewed 29 October 2013

We stayed one Saturday night in the Mt. Vernon room along with another couple that occupied the Grand Highland suite. This review is not meant to steer anyone away from staying at this hotel. It is a cautionary tale regarding our night in the Mt. Vernon room due to factors outside the control of the hotel. First the positives. This 12 room boutique hotel has been lovingly restored with attention to detail and charm. The location is perfect for walking downtown Prescott and right across from Courthouse square. Check in included a free happy hour with assortment of beers, wine & cookies. Free parking is available in the parking garage behind hotel. Continental breakfast was above average. Beds are wonderful.Rooms are totally cool & cute. At check in- Rey let me know there was staff at hotel 24/7 so we could call if we needed anything.He also shared their future vision for hotel. The pride of ownership this family has in the property is obvious. I had selected the Mt. Vernon room at booking based simply on the king size bed and pictures of the room. At check in he walked us back to the room which happens to be next to the alley & parking garage behind hotel. I actually thought the room would be peaceful as it was away from Montezuma street. Now for things to consider regarding the rooms next to alley. At approx 1pm the bars let out. The parking garage acts as a Mr. Microphone for the drunks. The bar patrons stand in alley behind hotel and every word of their drunk conversations can be heard through the historic bricks of the hotel. Then they eventually migrate to the parking garage ,honk car horns and act like hip young drunk folks. Enough about the drunks. Moving on to the bar employees taking out the trash - just doing their job. The hotel is surrounded by bars- hence the nickname "Wiskey Row". After bar closing the bar clean up crew wheels their carts down the alley, open the metal trash bins with a thunk, empty the glass bottels into trash cans and roll carts back for more. Over and over again. To the hotels credit- there is a sign in room letting you know to call front desk if you need ear plugs. Being an optomist (and not coherent at 2pm) I figured every drunk group would be the last and did not call for ear plugs. Honestly- I also did not want to get out of the wonderful cozy bed. This review is not meant to discourage someone from staying at the hotel.This property deserves accolades and kudos for the restorations. As a TA poster and fan I want to warn fellow TA members to carefully consider your choice of rooms and ability to sleep through noise such as shattering glass bottels, drunks and car horns. The alley noise does not seem to travel to the front of hotel. A staff member at breakfast kindly asked how we slept last night. My reply was terrible. I suggested to her that an option was to just leave ear plugs in the rooms next to back alley. Don't make travelers call the front desk for these in the middle of the night. I felt the cost of the Mt. Vernon room ( $169 weekend) was of poor value alloting for the alley noise from 1-3pm. The noise from house band behind hotel was fine to sleep too. Regrettably- there is nothing romantic about glass bottels being emptied into metal trash cans and drunks being drunks once the house band stops. That being said- Prescott remains everybodies hometown.

  • Stayed: October 2013, travelled as a couple
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2  Thank LVaddict4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand H, Owner at Grand Highland Hotel, responded to this reviewResponded 6 November 2013

Thank you for sharing your experience with us. We strive to do all we can to make your stay with us enjoyable, comfortable and restful. Please except our apology for not being able to meet your expectations.

We heard you! We now have earplugs available in the rooms on the night stands so you won't have to leave our cozy, comfortable beds!

We do have very quiet rooms located in the middle of the hotel, especially the middle rooms on the south side.

We hope you will choose to come stay with us again. Please call us and we will be glad to help you select a room that will better suit your sleeping needs.

Again, please accept our apology.

Sincerely,
The Grand Highland Hotel Owner/Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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499 - 505 of 538 reviews

Reviewed 17 October 2013

Originally my folks were going to stay here, but at the last minute I was invited along on their Arizona vacation. That being said the hotel accommodated the third person with a rollaway bed. I must say that it was the best I've ever slept on! Decent mattress, sheets and blanket. The room we stayed in (The Trails) was lovely. Large bathroom with claw foot tub, bath amenities, etc. The room itself was cozy and warm with welcoming tootsie roll pops. We arrived at happy hour and provided were several selections of wine, beer and lemonade for the non drinker plus a plate of cookies. The breakfast was equally impressive with mini pastries, fruit cups, juice and coffee. A quaint, centrally located hotel in the heart of downtown Prescott with friendly, helpful staff to boot.

  • Stayed: October 2013, travelled with family
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1  Thank tptraveler11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

We spent two nights in the Rough Riders room for a weekend getaway from Phoenix. The location on historic Whiskey Row was perfect for us and easy to find. The staff was very friendly and helpful and we were offered complimentary beer, wine and cookies on arrival. The cozy room was adorable with a comfortable bed and a soaking tub I enjoyed both nights! The included breakfast consisted of fresh fruit, greek yogurt and an assortment of pastries with juice and coffee. There is no real dining space so we ended up eating in our room. Parking was in a structure a short distance behind the hotel and was free.

The location is a possible downside for some as we had fairly loud music from an adjacent bar until closing time. If you stay here on a Friday or Saturday night I would bet on experiencing the same. This did not bother us much but would be a factor if you are hoping to turn in early. As mentioned by other reviewers, if you have trouble with stairs, I would avoid this hotel. Our view was of a rooftop, and I think only the front two rooms have a great view to be honest.

I would recommend this hotel for those wanting to indulge in the Whiskey Row experience and who enjoy the unique boutique hotel experience.

  • Stayed: September 2013, travelled as a couple
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1  Thank bkosten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

We loved this hotel! It is right in the heart of the historic district and is a beautiful little place with charming decor. The bathroom had everything you need complete with claw foot tub and great water pressure. The rooms are small, but are very cozy and efficient. We found it very homelike.
The staff is terrific - so friendly! They bake fresh cookies in the afternoon that they put out with beverages. One of the best hotels we have every stayed at. We enjoyed the historic area as well!


One note: There are many stairs going up to the hotel - so if that is a problem maybe not the right choice for you. They may have an elevator that I'm unaware of - I would call first to double check!

  • Stayed: October 2013, travelled as a couple
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1  Thank Aprile B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

This is a family run hotel which has been hosting guests for >100 years. A year back the neighboring building burned, leaving the hotel smoke damaged. A twist of fate breathed new life into this place. Rooms are small, but nicely appointed. It's a second floor hotel, so you have to carry your belongings up some stairs. But the location is great, with lots of good restaurants and shops within close walking distance. The downtown is cute and interesting. Arrive before dinner, and you're likely to be treated to a happy hour complimentary drink. Grandma owns the place and some of the kids work there too. This is a treat from the chain hotels.

  • Stayed: October 2013, travelled as a couple
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2  Thank LevtyVail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

From the front (Whiskey Row), you might miss the front entrance. It's a single door under the sign; but once inside, it's got such charm.

We stayed in the Grand Highland room, which is one of two rooms (the other is the Speakeasy) that overlook Whiskey Row and the Prescott Courthouse. The room was small but charming, and very clean. Bottled water was left for us in our room, and cookies and lemonade was complementary as well. The staff is very friendly, and treated us like family. WiFi is strong, and complementary. Ask the clerk for the code. Everything you want to see is within walking distance.

We will definitely stay here again!

  • Stayed: October 2013, travelled as a couple
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Thank Diana m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

What a wonderful find. this little twelve room hotel is more like a quality bed and breakfast. everything is fresh and beautiful. the claw foot tubs, faux finished walls and fine linens made for an enjoyable stay. this location is operated by the owners family, all pleasant and anxious to help in any way. I feel lucky to have stumbled upon this beauty. Situated in the the middle of Old Town Prescott, across from the square, your car is not needed to enjoy the town and is wonderful shops. I hope this inn has a vacancy the next time I visit Prescott but have to believe, as the word gets out, few rooms will be available.

Room Tip: All the rooms are upstairs and there is no elevator, be prepared to lug the bags up two flights of s...
  • Stayed: October 2013, travelled as a couple
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1  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Highland Hotel

Address: 154 S Montezuma St, Prescott, AZ 86303-4718
Phone Number:
Region: United States > Arizona > Prescott
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #1 of 22 Hotels in Prescott
Price Range: £84 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Highland Hotel 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Grand Highland Hotel, located on Prescott's Historic Whiskey Row, is now open as a truly unique boutique hotel.Guests who ascend the stairway from the sidewalk entrance to this second-floor site, will be charmed by the 12 individually decorated guestrooms, each inspired by an aspect of Prescott's storied history.Exceptional, personalized service is offered in a facility combining preserved architectural features with contemporary amenities expected of quality hotel accommodations. *Complimentary Continental breakfast with fresh fruit, bagels and toppings, variety of pastries, Greek yogurt, cups of fresh berries, Naked juice smoothies, coffee, tea, assortment of juices, and gluten free items on request. *Complimentary fresh cookies, coffee, tea, hot chocolate, and fruit infused water in the afternoon and evening. In the rooms: Complimentary bottled water, tea, coffee, and Tootsie Roll Pops. Free WiFi, lighted make-up mirrors, hair dryers, coffee maker, LED candle, ceiling fan, 40" LED TV with cable, luxurious beds, Ipod doc/alarm clock, claw foot tub, efficient Mini-Split heating/cooling in every room. Romance and Celebration Packages available. ... more   less 
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